Terrible customer service - they seem lost. Their website advertises several personal trainers, but only when you buy a pack of 10 sessions, you realize there is only one trainer that is working. Their booking system online is from the 80s - you will want to stab your own eyes out by the time you can actually buy a membership and book a seasion. Finally, there is no phone number, you have to send them an email so troubleshootimg issues and asking questions takes days.awful.
Always so so busy. They really need to limit the number of people they accept. Don't expect to be able to use the machines you want. Very disappointing given the money I spent on my membership
I'm not even sure where to begin. McGill raised the price during the summer and cut down the hours. The administrative staff always makes mistakes about the fitness pass and locker assignment. You will have to run around like a headless chicken to fix it because nobody knows anything. The gym is crowded and the hours are ridiculous. Also, a lot of unprofessional staff. The booking system is from 1990 so it hardly works. The change rooms are moldy and filthy. I moved on to another gym and never wanted to look back.
It’s a crowded gym with old equipments. Not worth the price. One hour workout window with 100 people capacity that is always full. You need to pre-register at least one day prior and most of the timespans are already full. You have to wait for each equipment to be free esp the squat area which is always crowded. You cannot give people space and you keep hearing wear your masks while talking or walking! Isn’t it better to reduce the capacity instead? The stuff also do their workout there. The ventilation is also very poor.
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