2 years ago we bought a first couch from them. Once delivered we noticed a problem with the cushions which were incredibly flat. We called and they did not believed us, we had to argue for a long time and go in person for them to finally agree to a replacement. In April we bought another couch from them as we thought we’d give them a chance again. It took 7 months to be delivered and it was THE WRONG MODEL! Obviously we called to get it sorted out and again, their first reaction was to deny the mistake and blame it on us.
We’ll never buy from them again. They have zero respect for their customers and no will to support after-sale. You can find everything they carry at other furniture shops with better pricing.