Mobilia Montréal (centre-ville)

Le service après vente pour les achats faits en ligne est inexistant. On nous a confirmé réception de notre sofa à l’entrepôt mais il est impossible de parler à quiconque afin de céduler la livraison. Après multiples tentatives de rejoindre quelqu’un, on reçoit un courriel nous annonçant l’appel prochain du service de livraison lequel appel n’a jamais été reçu. Depuis, silence radio et aucune réponse à nos demandes visant à obtenir le statut de notre commande. On est même passé en magasin pour tenter de résoudre l’impasse et on nous a dit de contacter le service à la clientèle, lequel je rappelle est inexistant. J’ai promis à mon épouse de garder mon calme et donc, je ne fais que relater notre expérience avec Mobilia en espérant que la situation se régularise rapidement.

Le pire service que j ai eu. J acheté un sofa neuf on me livre un sofa défectueux et usagé. Ensuite on me dit que mon sofa n est plus disponible donc je me déplace j acheté un autre plus cher et ça prends toute une vie pour la livraison. Vraiment très déçu de leurs service

Worst after sales customer service, poor delivery… longggg wait time and non respect of delay. Difficulty in speaking with someone. What a joke this company is. Running right thru a wall Mobilia!

Terrible after sale customer service as all reviews say. It's expensive furniture and you'd expect it to be of good quality, but after sitting on a couch it breaks. Customer service promised to order a replacement piece and it's been over 2 months with no update it eta on when it will be fixed. Emailing them multiple times, with no response at all. Meanwhile a couch that is broken and can't be sat on. The worst experience of customer service

DO NOT PURCHASE FROM THEM.

Horrible service. We politely asked the movers to wear boot cover all due to the snow/slush/mud outside. They refused, proceeded to walk inside the house, put mud all over the place, scratch the hardwood floor due to the gravel and salt in their boots and scratched the wall.

I ordered a coffee table online over 2 months ago and still have not received any updates about the status of my order. The receipt said that it will be received at the warehouse on September 8th and that It should ship 15 days later. It has now been 28 days and I still haven’t received any updates.

I contacted the support team via email at least 3 times in the past 2 weeks and I keep getting the same generic response that the system is having issues updating my order and that they will contact me when they have an update. This level of support from an online store is unacceptable. It should not take over 2 weeks to get an update on an order.

I was planning on ordering some more furniture from this store because I really like some of the designs, but after this experience I doubt that I will be doing so again.

EDIT: I finally received the table on November 24th, and to my surprise, it was badly damaged on the side due to poor shipping packaging.

It took about 5 days to get ahold of someone (I tried calling and emailing). They mentioned that they don't have the table in stock anymore and that it would likely take over 4 months to receive a new one. They did offer to ship a floor model for 10% off, but it's honestly unreasonable given the amount of time I spent waiting for the table and receiving it damaged. This is the second item that I ordered from Mobilia and the first one also came damaged.

Since I cannot trust that a new table would arrive on time and undamaged, I decided to ask for them to pick up the damaged table and give me a refund. They agreed. I mentioned that I'd like for them to come pick it up ASAP, and they said that it shouldn't take more than a month due to black friday delivery schedule. Well, it's now been 3+ weeks and nobody has contacted me about scheduling a date to come pickup the table, and I tried calling and sending messages, but nobody is calling me back. Left in the dark again.

It's honestly really upsetting that a company can operate with this poor of a service. If somebody doesn't come pickup the table this week and give me a refund, I am seriously considering opening a complaint with the Office de la protection du consommateur.

Horrible customer service. Received the wrong item colour and have not been able to receive any help whatsoever.

Love it, great selection and good price.
But. Sometimes it gets really hot, I am not sure if they have a AC.

Do not buy the service plan! Read all of the EXCLUSIONS. Frame broke while I was seated on a $4000 couch with a $1500 warranty and they will not replace it. They pass you on to a third party that passes you on to another third party.

Please refer to Section 7.0 EXCLUSIONS -

c) Normal soiling, wear and tear, odors - accumulated soiling.p) Anything not specifically included as covered by the Service Plan - frame damages, foam compression and/or loss of resiliency.

Horrible after sale service.
The furniture that I ordered came with a few small scratches on the wood and since it is an $2500 bookshelf I have decided to return it as I was expecting a perfect product. By now,
I have called them 5 times for the return and their delivery team still hasn’t called me to schedule a pick up time. I have been waiting for 3 weeks now. Their 15 days no fuss return policy is literally a lot of fuss.
Very disappointing.