NAPA Pièces d'auto - NAPA Pointe-Claire

I ordered an ignition coil for my car.
It was 30$ cheaper at Amazon but it will take 2 days to come while on NAPA website it was promised next day.

Next day I called am, and they told me that they will call me when the command is received.
At th end of the day, They called me to tell me that because of Thanks Giving, the warehouse did not open but till the morning and thus the command is late and it will be received next day.

Next day I waited for their call untill 3: 30pm. They did not call me so I called to learn that they ordered the wrong part!
It was a horrible service with horrible situation they put me in without even take the time to inform me. They blame the wrong order to a mistake due to under-stuff but they could not justify why they kept me till I called them by the end of the day!
On top of that, they had the part at Mont-Royal location but it was too late for me to reach there before closing and they did not do any effort to fix the situation like having someone bringing the part to the West Island location to pick it up.

So unprofessional, irresponsible and incompetant! Good luck with them!

The service I received at the Pointe-Claire location was horrendous. I bought a brand new battery from Napa in November 2018. I had that battery replaced this spring because it kept dying on me; they admitted it was defective. I’ve been having issues with the battery, again, so I brought it back to Napa today. 1) they didn’t want to serve me because I didn’t have the physical bill. After arguing, they admitted they had it on the computer and decided to assist me. 2) The man behind the counter asked me for the make, model and year of my car. I gave him all of the above and specified to him it’s the sports model. He then started ranting off with questions in “car lingo”. I told him I didn’t have the answers to what he was asking, so I called my brother and put him on speaker. My brother told him “sir, you only need to know it’s a 2.5L. She told you that. Why are you asking her so many questions? ”. The man rolled his eyes and put his coat on and said “ok, let’s go outside to see the battery”. I told him it’s in my trunk and I could bring it in the store. He rolled his eyes, again, took his coat off, and said “well then why didn’t you bring it in to begin with”. Wow, thanks for offering to help me bring it inside! Great service- I was literally the only customer in the store at the time, he could have helped. Next, he plugged the battery in and said he needed to see if the battery was actually defective. I’m not a mechanic by any means, but I’m not clueless either. The battery could not hold a charge. I had my brother install a spare battery so that I could even get to NAPA. The battery was also visibly swelled. I told this to the man, and he shrugged me off. Again, I called my brother to tell the man, over speaker, that the battery was swollen. Only when the man listened to my brother who confirmed he had seen the battery and that it was very visibly swelled did he agree to get me a replacement battery. The man then started going off about how legally he didn’t have to replace my battery and that my warranty didn’t carry over to the replaced battery from the spring. As a law school graduate, this was the final straw. I politely told the man that I had had enough and I would like have my battery replaced- enough with treating me like an idiot. The cherry on top was that this man was not wearing a mask even though he had a sign on his desk saying “wear a mask, it’s the law”.
I will never give my business to Napa ever again. This was by far the worst customer service I have ever experienced.

Was waiting 20-30 minutes in the store to seek help.priority is given to customers who call in, instead of the ones inside the store with items to buy in their hand.