Nespresso Boutique

Amazing service from Joya, she was so friendly, patient & helpful and offered a coffee to try right away despite my indecisiveness!

I've been to this Nespresso point of sale a few times, and multiple times the service has been disappointing. From missing Nespresso sleeves, to incorrect items, to invalid promotions being announced, there is a lot left to be desired. There is also a lot of room of improvement with Nespresso Canada's online shopping and delivery experience.

I am a loyal customer, but I just encountered a disturbing situation. Because my milk frother plastic cover is broken and there is no online lip service option. I have to call in to order coffee so it can be shipped simultaneously to waive the shipping charge. Then the order is finished, and here comes the situation. Nespresso has a new system to have customer punch in their visa card number directly on the phone, but they did not say "ready to punch in" It happened I punched in before they were ready, and they told me that you are wrong. It happened with 3 people having the same issue ended up I spent 30 mins without, success then the line hung up.

Service de livraison incompétent (et mensonger affirmant qu'ils ont livré alors que j'étais à la maison toute la journée) et service à la clientèle tout simplement absent!

I feel like the staff doesn’t listen to the customer carefully. I asked for two rows of decaf coffee but the staff put three. Also, two of them weren’t decaf.

Move machine car elle n est pas bon elle. Sortie de l eau le jour je vous dite le acheter pas

Manager said that there is no this type of coffee machine in Montreal. But I found it in another store 15 minutes from this one.

Le vendeur qui s'est occupé de moi m'a très bien conseillée suivant mes goûts et a été très aimable:)

I would like the staff to not sell me what i didn’t ask for, not try to convince me to keep a product that i didn’t ask for, and not try to convince me to sample what i don’t want.just be honest and say you no longer carry a certain coffee instead of sticking what i didn’t order in my bag.so i had to come back for an exchange because the line was too long the day of purchase and they told me to go back in line after being deceptive.also, if i came all the way back downtown to return the item then leave me alone if i say i don’t want the item.not impressed.

Upsetting customer service interaction. Employee laughed at me when I asked what are similar pods to Tokyo as I don't enjoy high acidity; condescendingly replying " Tokyo is really acidic" and she scoffed and became more condescending when i validated my response by sharing with her that i found Ristretto more acidic

it was offensive, especially as a customer I was aware and mindful that the pod composition had changed in 2021. Tokyo coffee sourcing now uses a Mexican arabica instead of a Brazilian arabica.intensity has changed from 4 to 6, acidity has decreased from 2 to1. (there are pods ranked at 4 for acidity)

stack on top that Ristretto clocks in with 3 for acidity.

How do you recover from this type of interaction? & reading the low rated comments - the staff at the Bay exudes pretentious personalities.

@Nestle - it's amazing how you've saw an opportunity and took the appropriate steps to shift towards consumer needs - but the staffing etiquette is atrocious.these storefronts are the only touchpoints where returning customers and potential customers are able to be immersed in Nespresso's brand and majority of us are left with a sour taste in our mouths.

Always great service. Convenient location. They always offer you to try you coffee flavors.