Nettoyeurs Dugal

Je fais rarement des commentaires, mais comme j'ai été charmée, je me permets d'en faire un, car votre service se distingue totalement des autres services de nettoyeur que j'ai connus.

Le service est professionnel et courtois, l'ambiance est agréable, l'endroit est très propre, les prix sont fixes, et enfin, un nettoyeur qui accepte les paiements par carte.

Sans oublier que mon chandail est redevenu comme neuf! Alors merci, vous êtes désormais mon nouveau nettoyeur de référence dans le quartier!

Excellent service, très rapide, et super sympathiques! Ils ont nettoyé ma robe en satin dans la même journée puisque j’en avais besoin le lendemain pour un mariage. Je recommande définitivement

Super nice owner! Alters all my pants, dress, skirts, and shirts/blouses to perfection. I trust him with all my clothes!

Great service & good pricing. I brought 4 pants to be altered, and they were all ready in less than 3 days! I'm extremely pleased with the service I got

Super service courtois et rapide. Leur suggestion d’altération à la veste m’a évité d’acheter un nouveau manteau. Super satisfait!

Ne respecte pas ses propres heures d'affaire et ne répond pas au téléphone durant ces mêmes heures. Si la fiabilité est une de vos nécessitées pour le service, évitez ce commerce.

Does not respect his own business hours and does not answer the phone during same publicized nusiness hours. If reliability is a necessity for the service, avoid thos business.

Je leur ai confié un manteau long en laine auquel je voulais raccourcir quelques centimètres et le résultat est au delà de mes espérances! Travail impeccable, tant pour nettoyage de chandails fragiles 100% laine que pour de la retouche de vêtements. Je recommande les yeux fermés!

I got a new gown and they fix to my size.
They made beautifully
I super recommend them!

I'm satisfied with the service they provide.
Also they have cloth repairation service which is really good.

Fort déconseillé. Le service est tellement condescendant, c'en est presque gênant. Évitez à tout prix.

I brought my coat for dry cleaning. It had a few spots on the sleeves and the collar. A week later I received my coat with new 3 huge brown spots (!) that looked like burnt fabric. I refused to take the coat so they took it back. Another week later the coat still had 1 big brown spot and thin white spots. I've never seen before that a dry cleaner returns the coat in worse condition than what they received. Both people who work there (man and woman) cannot communicate calmly and im polite manner, they raise their voice and are extremely negative repeating that they cannot do magic. Well, in my opinion they have done black magic spoiling my $1,800 coat.

Un rapport qualité-prix imbattable pour des retouches parfaites et livrées en avance! Je vous conseille vivement d’aller faire un tour si vous avez besoin d’un couturier hors pair.

After trying many, many alteration services Irfan has been the only that has done a perfect job. He not only is ultra precise but offers very creative solutions. Great customer service too. I’m so glad I found him.

Service courtois et souriant, une bonne adresse, je recommande. Ils me retouchent fréquemment mes vêtements.

Meilleur nettoyeur à Montréal! Service excellent et rapide. Le nettoyage est impeccable, il travaille avec grande précision! Je recommande fortement à quiconque ayant des vêtements précieux nécessitant des traitements/réparations, on leur portera grand soin!

Ils ont ajusté une jupe que je leur ai apportée - qui était clairement trop petite pour moi. Maintenant elle est bien cintrée, le service a été ultra rapide! Très satisfaite, et je me suis sentie super bien accueillie!

Excellent couturier! L’entreprise Dugal m’a reprisé un pantalon en lin qui était beaucoup trop grand et me l’ont transformé en pantalon parfaitement cintré! Je suis ravie et recommande fortement!

To expensive! I did the mistake to go there once to repair my jeans & they never & ever see my face again. You better buy new jeans instead of going there & take it in that place just because is the plateau so for that everybody increases the price anyway there’s always a first time

Accueil et services impeccables. Je suis grandement satisfaite et cela depuis de nombreuses années.

I had been to this place several times for very simple services (shirts, work dresses) and service had always been ok.

In my opinion.what makes or breaks a company is how they handle their customer service when they make a mistake, and this week we experienced shockingly poor customer service.

My parents brought a sleeping bag to them, put it out on the table, and asked for her quote. We were told $28 + tax. This is a very big sleeping bag, and this was obvious when we placed it on the table. 2 days later, I received a call from the owner saying that we had made a mistake and had told them it was 1 sleeping bag, when it fact it was 2 sleeping bags. I informed her it was indeed just 1 sleeping bag, but she insisted that it was considered "2 bags" because it's a double and un-zippable so therefore considered as 2 separate bags.

I was advised that the "2 bags" would cost an additional $32 dollars (more than twice the price of her quote). I told her we were no longer interested as the bag wasn't worth that much, so we would come and pick it up. However, she informed me it was already cleaned so we had to pay the full price.

We went in person and discussed, and after she pointedly said several times that we had made a mistake, she finally accepted our payment of the original quote. However, as we were leaving, she said she was extremely unhappy, called my family tourists (they're not) and insisted again that the whole thing was our mistake and that they work very hard and it wasn't fair for us to insist on this.

I'm shocked that a small business would back us into a corner like this, then attempt to push guilt onto us after the transaction was over. If they indeed had made a mistake in their quote they a) should not have accused us of not being specific enough and b) should have called us and informed us of their mistake in their quote before cleaning the item.

I do not recommend going here, and I personally will not go again. Over the past 2 years we have given them over $500 worth of business. I think the owner thought my family were tourists and tried to take what they could, but didn't realise I was also a loyal customer as my boyfriend usually handles the dry cleaning.

Won't be going again!

J'y vais depuis 10 ans et je suis toujours accueillis avec le sourire et j'ai tounours eu un excellent service.

Nettoyage impeccable. Les propriétaires sont extrêmement gentils et serviables.
Endroit parfait, juste à côté du métro!
Merci beaucoup M.et Mme Vo!