O Way Coiffure Spa
6 reviews 4926 Sherbrooke St W, Westmount, Quebec +1 514-488-8999 owaymontreal.com suggest an edit
19 October 2023 1:58
I had a wonderful experience at O way Coiffure Spa and will absolutely be going back for future services. Patricia is so kind and talented and has a wonderful selection of hair products. I highly recommend going to this salon!
10 September 2023 18:55
Please read this review before colouring your hair at O Way! Patricia (owner) is a pro at flattery and will tell you everything that you want to hear. My highlighted hair looks quite processed and I am so unhappy. Read on if you want the full details: I have fine and fragile hair that breaks easily and I don’t have a lot of hair. I had refrained from highlighting my hair because of the damage that lightening hair causes. I hadn’t coloured or highlighted for over 4 years, desperately trying to nurse it back to health. I had a gloss done in the fall at another salon to temporarily cover greys for a special occasion. 2-3 months later, I had demarcation and lots of red undertones. I went to O Way salon seeking a healthier hair alternative and spoke with Patricia in April 2023 (the owner of the salon). The hair treatment she recommended was amazing and the rebuilding shampoo and hair mask are awesome. I asked her if it would be possible to colour my hair back to its natural colour (and stressed that I don’t want any demarcation as it grows because I can’t be colouring my hair too often due to its fragile nature). I also asked her to get rid of those horrible red undertones and to add a few cool tone highlights that would look natural and be low maintenance. The result was lovely: but only FOR A WEEK! The toner washed off and I was left with red tones, a ton of brassiness and 6 weeks later: DEMARCATION! I stopped by the salon and pointed out all of these issues and asked her what I could do to remedy the problem. She suggested a toner (but that would cover the highlights). This idea is actually a temporary fix since toner typically last for 6 weeks but her toner only lasted one week.
I now have brown, grey, red and brassy gold colours. She assured me that I’m beautiful and that the colour is nice and no one even notices what I notice then called me a perfectionist. She used tactics of flattery and dismissed my concerns by playing them down and disagreeing with how I felt about how my hair looked. Her final advice: leave it alone because it’s so nice. Of course she will think her work is “nice. ” STAY AWAY! I am disappointed that no apology or any real solution was offered. In trying to convince me how nice my hair looked, Patricia failed to adequately address my concerns and ensure customer satisfaction. She claimed she would be able to colour my hair to match my natural colour, get rid of the red tones and put in some nice highlights that looked natural and I wouldn’t need to come back for touch ups (this is what I asked her for). She did not meet any of my requests. Btw, the hair lightener, although deemed to be natural, can still have harmful effects on hair. Although I was assured that there is no bleach in the hair lightener there are still ingredients such as Sodium Persulfate, Potassium Persulfate, and Ammonium Persulfate as well as Carbonate Hydroxide (verify what these ingredients do; I wish I did before I naively believed what I was told).
I now have brown, grey, red and brassy gold colours. She assured me that I’m beautiful and that the colour is nice and no one even notices what I notice then called me a perfectionist. She used tactics of flattery and dismissed my concerns by playing them down and disagreeing with how I felt about how my hair looked. Her final advice: leave it alone because it’s so nice. Of course she will think her work is “nice. ” STAY AWAY! I am disappointed that no apology or any real solution was offered. In trying to convince me how nice my hair looked, Patricia failed to adequately address my concerns and ensure customer satisfaction. She claimed she would be able to colour my hair to match my natural colour, get rid of the red tones and put in some nice highlights that looked natural and I wouldn’t need to come back for touch ups (this is what I asked her for). She did not meet any of my requests. Btw, the hair lightener, although deemed to be natural, can still have harmful effects on hair. Although I was assured that there is no bleach in the hair lightener there are still ingredients such as Sodium Persulfate, Potassium Persulfate, and Ammonium Persulfate as well as Carbonate Hydroxide (verify what these ingredients do; I wish I did before I naively believed what I was told).
17 August 2023 2:29
My first time here and I just got a totally dope colour & cut by Patricia, with an add-on treatment that involved massaging oils into my scalp and felt like heaven. So relaxing! Everyone who works there was super nice, warm and welcoming. Oh… and with the bonus of having the sink situation set up with a comfortable headrest so you don’t hurt your neck and risk injury the way you do at most other salons. Overall an excellent experience and I will definitely look fwd to returning next time I’m in Montreal.
27 July 2023 22:51
Got my hair highlighted and was disappointed with the results. I don’t recommend this salon.
10 May 2023 7:06
Je vais chez o'way depuis plus de 10 ans. Le service est toujours incroyable: attentionné, gentil, parfait! Les produits naturels proposés sont bénéfiques pour les cheveux et ils fonctionnent à merveille. Merci!
05 March 2023 13:20
Always a great experience at Oway coiffure and spa! You get to relax and be pampered! Patricia the owner is very caring and attentive and delivers exactly what you want, and all of the staff are amazing! No rush, they take their time with you, great scalp massage and just an overall a very warm and relaxing atmosphere!