PANDORA

Please train your employees to handle in store pickups better, why did i pay for it be ready in advance and wait, and it’s not fair that we have to wait in the same line as people shopping in store, at that point we should just buy in store and try on there, there is no point for pickup. I waited 40 minutes in line for pickup that i paid for and had received the “ your order is ready to pickup” message by email.

I bought 2 items for pickup since they sold out online and were only available here, I’m very disheartened by the lack of care put into this store.

The manager Kayla was very unprofessional and did not know how to organize her team. She repeatedly said “Im on break” and “that everyone in line is here for pickup” which very much wasn’t the case, there was five people in line and only one person was actually there to pickup, the others were there to shop in store.

Moreover, it took 10 minutes for the employee to “find” my order. I understand a lot of people ordered, but to show such disorganization and require other employees to help you find “my ready order” is very silly, other stores like Sephora handle pickup so much better.

I will also mention that Pandora Mirabel handles this 10 times better. Pandora fairview manager does not care at all. Im disappointed and i see other reviews feel the same.

Order is paid and ready for pick up, yet we need to wait in line to enter the store. Employee estimated the wait time at roughly 30-40min, but she reassuringly said ‘it’ll only be 2min once you’re in! ’
Yes… I could ve been in and out in 2min but I’m stuck in line.

Worst customer service ever! Ordered online for pick up in store and they wanted me to wait a 50 min line up just to pick up the bag!

*** Edited post ***
I just wanted to point ouf that this week the district manager called me and set things right. She exchanged the ring with no hassle. Her customer service was impeccable and professional as well as the employee who served me.

If I can put a zero as my review, I would! But unfortunately the site wont let me. My daughter bought a ring and after being fitted, it was still loose. She only noticed really when she walked out of the store returning a bit later to get a refund or a size smaller. She walked in and then out because they were busy. Waited again 2 hours to be served to be told she had it on her finger.no refund or exchange. Called today to speak to manager Caterina (Corina) from Fairview Pointe-Claire.bad service.impolite.no way of getting a compromise.my daughter just wanted a size lower.now we will never shop there again. Pandora, you say you value your customer service.prove it. First you should fire your manager. Useless for customer service! And the wait times unacceptable!

I had to add to my post. Pandora corp you should read all the reviews in the last months and see that there is a problem.revamp the store with a new manager and new staff. This is ridiculous!

Refus du service de nettoyage, au mois de novembre prétextant que c'est le temps des fêtes.avoir attendu en file d'attente parce que ce n'est pas indiqué! Bravo!

All their jewelry are the worst bought a lot they all became almost black, regular silver is cheaper and can be cleaned but for them is hopeless even with their cleaner never again

Visited a week ago and everyone was so amazing … I’m so confused at the bad reviews previously, great great service! Everyone was so sweet but special shout out to Lauren (think it was) - she explained everything thoroughly and also introduced me to the customization machine lol. 10/10 service.

So I have been in this store many times as my daughter is a big Pandora fan. Terrible customer service they make you feel like
You are irritating them. I WILL never shop there again.

In the picture, people are enduring wait times and encountering unprofessional customer service from the uncooperative staff.

Never coming back here again very bad customer service from the manager i’m very disappointed you lost a very loyal customer!
Supervisor should look into it more it’s not the first time the manager gives me attitude but now I am done!

Rebecca was super helpful and friendly! I came in right before closing so I felt bad, but she seemed very happy to help me find my ring size and gave me really good suggestions.

Articles très jolies.
Faites attention vérifiez leurs produits sur Amazon.
Leurs prix sont trop exagérés.

Great business model! Wait outside to go shop and give you money?
While you make people wait and try to make profit to pay your crazy rent at the mall every month, I hope people realize and go shop online or Amazon.
Guess what!
YOU WAIT TO GET MY MONEY!

Can I give ZERO stars? My daughter went for a bracelet cleaning on June 25 at the end of the day. (Pandora Fairview) The sales lady told her that since COVID, Pandora stores DO NOT OFFER ANYMORE cleaning service. And told her that the only way is to buy the 25$ cleaning product.

My young daughter told her that she would try at one of the Downtown stores, and the woman told her that there is not cleaning service anymore at any Pandora store.

The lady lied, as we have confirmed with Pandora online chat that the cleaning service is still available.

So my daughter bought the product. I AM EXTREMELY DISAPPOINTED.

Making clients wait in a line to go into a store to shop and spend money (when there's only 2 people in the store), hmmmm, there's a great business tactic.

Required us to give our email just to have the warrantee honored? Just more spam to come.

Although the young lady that helped us was very nice and helpful, I just didn't like the overall feel of the store, business. I'm in no hurry to return.

Ils ont vendu des bagues en sachant très bien que ce n’était pas le nouveau matchimatch (le bon soleil, mais la mauvaise lune). Ils savent très bien qu’ils ont essayé de nous passer un sapin. Et maintenant, ils essaient par tout les moyens de ne pas nous rembourser. C’est une pratique très malhonnête.

I was there today, and not for the first or second time since we are done with Covid rules. Every time the employees made me to wait outside in the line. There policy is absolutely ridiculous and the employees are very rude. So disappointed for Pandora… I do not recommend anyone to go there!

Extremely disappointed went to the store to get my bracelet cleaned which use to be for free was told they no longer offer the service but I can buy a kit or spend 150.00$ & get a free bracelet. Not sure how customer oriented that solution is.

I came by yesterday as I was looking for a gift for my niece. As i walk in to look around i get told that i need to wait outside for my turn. There were 2 customers inside each being served. A girl was waiting “in line” outside the door. I say, “ oh you still do lineups, really? ”

Pandora, you need to get with the times and update your politics.
No one has time to wait around now. Time is precious. I was just going to go look at the items to create a nice little charm bracelet. Needless to say, i left. Aint nobody got time for that folks.

I walked on over to Swarovski and got the perfect necklace and pendant. So thank you for asking me to go outside

Pas de bonjour, 6 vendeuses, 3 clientes en magasin et on me refuse l’entrée car il y’a « trop de monde ». Nous n’avons pas mis un pied dans la boutique que la vendeuse de son comptoir nous a dis de ne pas rentrer.

Après 15’ d’attente et une nouvelle demande pour rentrer que l’on me refuse, je décide de partir. C’est inadmissible!
Nous sommes le samedi 4 mars 11: 30. Ce n’est pas occupé.
C’est incompréhensible.
Très mauvais service et accueil.
Je vais renvoyer simplement la commande que je devais échanger.
Je ne recommande pas cette boutique avec ce perosnnel.