Pâtisserie Boulangerie Del Sole St-Léonard

Je ne recommande pas honnêtement
J'ai demandé un gâteau d'anniversaire à la crème Fréche.on me l'a mis en crème de beurre
De plus j'ai demandé de m'ajouter un petit message avec mon prénom et ce n'était pas fait
Service 0. à éviter

I was recommended to this bakery by a very good friend and when I walked in I was appalled to hear an employee on the phone screaming obcenities to the person on the other line. The several clients before me were being served by an employee that was excusing herself for the employee that was swearing and arguing while cursing God and the Saints. The one serving did her best to serve everyone in a polite an friendly manner. The atmospheres was very negative. I didnt even bother to buy anything and I walked away. I do not recommend anyone to be served by such an unprofessional way with swearing and horrible attitude. Go To Serano in Laval. Everyone is friendly and no swearing while very professional welcoming and smiles on their faces.

A lady with blunt short hair older woman served me today by the name of Christina. She had a terrible attitude. I'm never going there ever again.no respect towards me.

Worst place ever! The Owner of this place (Suzan) is rude and very impolite! Very unprofessional and disgusting!
Don’t go there! Go to Ambrosio or Serano in Laval instead, they are so professional and nice and they make amazing cake!

Unfortunately need to join the team on these reviews that say the service is garbage. I can only attest to the Viau location. But I can attest wholeheartedly that the older staff needs customer service training/refreshers. Grouchy, entitled, argumentative. Really sour folks.

To mgmt, if you need proof review your video footage. You don’t need to take my word for it.

The final straw for me today was my experience with one of them who is training a newbie. The newbie was doing everything RIGHT until the trainer interrupted her and reprimanded her (in front of customers).

The trainer also passed over a customer already waiting to complete the payment transaction to serve someone else. When the customer said that they did not appreciate being skipped over, the veteran employee argued with her and blamed it on the trainee. Then the trainer scolded the trainee again and tried to pass the blame on her.

But here is the plot twist, the trainee was NOT the one who passed over the waiting customer. You, madame trainer made that choice. So you can try to twist the situation, but in the end you (madame trainer) chose to skip over the client no matter what the reasons were. It was you.

All I can say is: at least the NEW girl has enough business acumen to serve in an orderly and polite fashion. Not sure why you are bullying her and using her as a scapegoat for your errors and shortcomings?

FYI - trainer lady: you and only you were in the wrong. Why was she left to serve alone while you fiddled with a calculator? Why did you cut her off and put us both on pause to serve someone else? Your whole way of training is archaic and dramatic.

This specific experience with this specific staff member has convinced me to go from being a weekly customer to finding a new place.

Just dealt with a really rude employee with busted up eyelashes. Maybe she has a hard time seeing and that’s why she has an attitude

Franchement, c’est pas bon. Très déçu. Les pâtisseries sont chimiques, artificielles et immangeables.