Paysafe
1 review 1800 McGill College Ave, Montreal, Quebec +1 514-380-2700 www.paysafe.com suggest an edit
23 November 2023 7:56
PaySafe acquired our merchant services provider (MCPS). The last day before selling our company in 2022 and unbeknownst to us, we had a charge back. They let no one at MCPS know and we found out a year and half later during a random check of my credit. It was in Collections and my credit score had taken a 100 point hit. Their international call center spoke nothing that resembled English. The 130.00 charge back was now 398.00 with their fees. We weren't allowed to challenge the charge back when it happened. They found no record where they tried to contact us. Ten years with MCPS and never one successful charge back. PaySafe had no information on the charge back but the amount.
Additionally, our company was an LLC yet somehow they attached this to my credit and mine alone. I wasn't even MCPS's contact at our company. I was an Officer in the Company but had nothing to do with the financial administration of the business. I worked outside the office and was a Physical Plant employee.
And the fact that the President of MCPS had us in her cell phone and yet no one ever emailed or phoned us back in 2022 is symbolic of part of the problem. They acquired MCPS yet keep them out of the loop on these types of issues. When speaking with MCPS, they would have certainly let us know, yet we find this through a random credit check. Repeated calls to PaySafe provided nothing but pay the collection. One of the most apathetic and distasteful groups I've ever spoken with. USE A DIFFERENT MERCHANT SERVICES COMPANY!
Additionally, our company was an LLC yet somehow they attached this to my credit and mine alone. I wasn't even MCPS's contact at our company. I was an Officer in the Company but had nothing to do with the financial administration of the business. I worked outside the office and was a Physical Plant employee.
And the fact that the President of MCPS had us in her cell phone and yet no one ever emailed or phoned us back in 2022 is symbolic of part of the problem. They acquired MCPS yet keep them out of the loop on these types of issues. When speaking with MCPS, they would have certainly let us know, yet we find this through a random credit check. Repeated calls to PaySafe provided nothing but pay the collection. One of the most apathetic and distasteful groups I've ever spoken with. USE A DIFFERENT MERCHANT SERVICES COMPANY!