Pottery Barn

Illegal practices. They do not include the delivery price for their furniture in the price and you find out you have to pay an extra few hundred dollars to get what you want. Avoid at all cost. Deserves to be reported.

Prix dérisoire pour la livraison et c’est pas indiqué.

Tanguay ou pour du plus haut de gamme JC Perreault, pour causeuse ou fauteuil.

I recently had a disappointing experience at this store. I had placed an order for a monogrammed item well in advance, but when I arrived to pick it up on the agreed upon date, it was not ready. The cashier was incredibly rude and unapologetic, which made the situation even more frustrating.

To make matters worse, when I tried to return an item that was purchased but not used, the same cashier was once again unhelpful. Despite my polite request for a return, the cashier was dismissive and made the process unnecessarily difficult.

Overall, I was disappointed with the poor customer service and unprofessional behavior of this cashier. It's a shame, as I have enjoyed shopping at this store in the past, but I will definitely think twice before returning.

Very rude staff. Was given the wrong items and when I had to go back there wasn't even an apology but being told well that sucks for you. Having spent thousands there I would never be back.

I bought few items for my newborn son. The pottery Barns has a lot of good quality products but they have some of them only online that’s why they lose one star. And there is a fee for delivery if someone buy online.

J'adore. Fidèle cliente depuis son ouverture en sol canadien. Morte de peur que ça quitte le Canada un de ces quatre!

Ordered from them 4 months ago a table, bench and 3 chairs. Only one of the chairs has arrived after 3 months of waiting. When calling them, they have no idea of where the other 2 are. After another month, another chair has arrived, after me calling them multiple times. They seem to order the chair as you call them. Still waiting for the other articles. When I call them, every time it is a different status, and none knows what’s up.
Worst costumer experience ever…

Belle endroit où aller faire un tour, plein de choses original et unique, si vous voulez acheter des choses d'exceptions vous y trouverez votre compte.

0 aucun service à la clientèle il n’y a jamais de staff en boutique j’ai commandé un item pour me faire livrer on m’a donné une date 2 à 3 semaines une fois la facture effectuée on m’annonce que finalement ça prendrait 5 mois pour le recevoir et impossible de se faire rembourser il faut que j’attende de recevoir l’item dans 5 mois et de revenir me faire rembourser.
Je déconseille cette boutique pour ce manque de professionnalisme du fait d’avoir étais pris au piège de leurs incompétences