Queen Elizabeth Health Complex

Horrible horrible experience! I took my mom to this clinic and their hostile and unprofessional behaviour left us feel horrible, shaken and maltreated. The nurse was super rude, asked me to speak faster because *patients were waiting outside! *. The doctor was unprofessional and agitated and after wasting our time said she cant do anything for us.
I understand that the medical system in Canada is broken and health care professionals are overworked, but you are getting paid for what you do and you have absolutely no right to behave like that. If you hate your jobs, just leave and open up space for for por people who can be nice and professional!

Receptionist told me to call tomorrow then blocked my number, have been unable to contact the clinic for 4 days. They don't even respond to email. Unsure if this place even exists.

Worst experience with one of the doctor there, she left me in the room waiting for almost 2h because she forgot to tell the nurse what to do and she didn’t even apologize! The nurse was nice and apologized to me.

0 stars, Unprofessional, unreliable, I am filing a complaint.extremely rude, waited three hours for my SCHEDULED appointment, for the admin agent who was beyond Inappropriate, said she didn't have my information I sent her immediately! Unacceptable! This is a clinic with vulnerable situations! Please caution before booking! 'nnnn

After paying 200$ (cash only), and waiting for 2+ hours (eventhough we took and appointment), the doctor saw us for 5 minutes, refused to do tests and diagnosis because my wife didn’t have a Medicare card, and told us to go the emergency to do the tests there. Waste of time and money, and good luck on having someone answering the phone, because when the emergency called, no one responded.

J'ai obtenu un r-v à 11h45 via le site du gouvernement et a 12: 30 j'avais déjà ma prescription en main. L'infirmière et la médecin étaient super gentilles et compréhensives.

Queen Elizabeth walk-in clinic has an excellent service stating with answering the phone. I absolutely love their service.

The emergency clinic is one of the worst I’ve ever been too. I made an appointment on Bonjour sante and there is no regards for appointment since a walk in was seen before me. The triage was ok but the wait to see the doctor was terrible and his exam lasted 1 min. I will never set foot in this emergency clinic ever again.
On a positive note the family medicine clinic is great.

Absolutely awful experience so far.every time I ring the receptionist to ask if my blood results which were sent over a week ago now to the urgent care clinic, they keep saying no, and in stead of offering to follow up as there could be a mistake, she says I have to ring the place i got my bloods done, then when I ring the lakeshore hospital where i got my bloods done they say its the responsbility of the urgent clinic to ring them to ask where my bloods are.lad i ring back the urgent care clinic and they put me on hold and then when i ask again she slammed the phone in my face as I was asking for help.now i dont know what to do. I could have something seriosly wrong with me and the receptionist does not care, because of her i could have to wait longer and maybe i neeed urgent help

This time I went I got nice staff, the nurse saw me quickly, the doctor saw me quickly, think I got lucky on the timing. The receptionist was less than happy about the lack of an appointment but their website was confusing saying they are taking walk-ins and another page saying they aren't. I had tried calling for an appointment anyways but the directory didn't even have a "to make an appointment.dial x number" option, just numbers to redial. The first option for any hospital should be to make an appointment, right? Anyways. When I got there I brought a mask and there were signs at the entrance saying to supply my own mask, I thought that was weird, it's a hospital they should enforce clean masks by making people put on a fresh one they supply. Upon entering I saw they do supply masks, despite the signs to supply your own. Beyond that, the experience was OK and fast, with friendly staff, albeit somewhat useless because I apparently needed a blood test and somehow this hospital doesn't do blood tests so they sent me to urgent care in another hospital, where the triage nurse did the same tests but not the xrays, in fact didn't even care about xrays. Seems redundant.

Franchement je comprends pas les gens qui critiquent le personnel, c'est pas un restaurant et c'est idiot de s'attendre a un service a la clientèle d'Amazone dans une clinique.
J'avais un rdv a 10h au bureau 327, le personnel était d'une gentillesse remarquable, l'assistante qui m'a fait passer le Scanner était très adorable, le docteur Zukor et son assistant Jack m'ont traité d'une manière royale ️, si je peux donner la note de 100 je le ferais.

Merci du fond du coeur, c'est de loin la meilleure clinique que j'ai jamais vu.

Lisanum, Mesfin

my wife gets pregnant so i went 2days ago

I met lots of good staff except

unprofessionnal doc who called (name) Lisanum, Mesfin

He supposed to flow up for next obstetrics and gynecology

but he didn't do anything to us even we were asking

funny thing one of my friend has same troble with him too

hopely queen elizabeth needs to check his work attitude.sorry for negative review but i think it needs

This clinic reminds me of third world countries clinics! Zero confidentiality for patients and very bad reception service, I came to the emergency and I didn’t prepare to go there as my visit was very urgent! The old lady from triage refused to give me a mask and asked me to leave the clinic and look for a mask, I didn’t want to have any arguments and I left even though It was difficult for me as I had a surgery two days before this visit and still have pain an still under the anesthesia affect! I had to walk 800m to pharmacy to buy a mask and come back to this angry lady who refused to give a mask even for cost! And also refused to close the door when she got me in, everyone in the waiting room was listening to me explaining my health issues to her which I don’t prefer to share with others! I nicely asked her to close the door she said air circulation is important for her, no arguments again, The physician who saw me after was nice and professional though!

Doctor his name is Barry slapcoff he is an Amazing doctor I dont even have words I got appointment the nurse was really nice they all were really nice professional hard working and most important super supportive and polite I was just so shocked for such an Amazing and confortable conversation about my health issues with mr Barry he guided me into right direction about my concerns! Thank you so much

Terrible place. No one answers and when they do they put you on hold and don't come back. Sent me 3 different times for my appointment. Tried again to call but no answer.

I have had mammograms done at the QE for over 20 years and I have always been very pleased. I am taken often before my appointment time. Everyone is very accommodating and willing to please. The tech this morning was great - painless procedure which is saying a lot. Love the QE - it’s the best

Impossible to book appointment for a mammogram. Faxed requistion, emailed 3 times still no news. Is anyone besides users reading reviews? Signs up for patients to respect the staff but it goes both ways. This is a regular occurance here.

Malheureusement, très difficile de rejoindre le département de radiologie. Pas de rendez-vous par téléphone, ordonnance envoyée par courriel selon leur directive sans aucun retour, 7 mois plus tard je me déplace pour m'informer, la personne à l'accueil est tout sauf accueillante.

Hier j’ai le visite… vieille madame dans réception te parle comme si tu étais un moins que rien. Elle était très grossière et méchante. Je suis venu à cause d'une mauvaise vue, en stress. Elle a commencé à jurer - pourquoi n'ai-je pas apporté de lunettes, comment vais-je conduire une voiture sans lunettes (bien que je n'ai jamais conduit de voiture), je tuerai quelqu'un sur la route, etc. Elle n'a même pas entendu dire que je n'avais même pas de permis.c'est terrible! Mais je peux dire un grand merci au médecin-généraliste qui m'a rassurée et très sympathique. Il a examiné mes yeux et a donné des recommandations.

Today 23th of October 2022 l had appointment at 10: 20am. However, one of the worker gave my place to someone who had not even reservation. Since they just were from same Color. When l objected he threatened me that he would cancel my appointment.
The funny thing was that the other worker were backing him.
I am so sorry we all fled our country here to not observe discrimination!
I am so sorry for all who were working in that shift who refused to stand for my right.
I wish the management could read this and could take action so that in future we wouldn’t see this offensive behaviour.

J'appréhendais un peu mon passage aux urgences du complexe de Santé Reine Elizabeth en vue des mauvais commentaires que j'ai pu voir ici. Mon expérience à été tout autre. J'ai attendu certes un peu mais je suis tombé sur des personnes qui faisaient de leur mieux et qui étaient professionnel.

The worst service ever, bar none. If you can avoid this place, do. No one seems to have any accountability, it's no one's fault when things go wrong, it's hard to get in touch with them, they hang up on you mid-conversation if you call to complain. *The* worst.

Worst clinic! They keep you waiting for a long time. I feel like they do it purposely to discourage you to come back! Very corrupt!

I went a couple of years ago, just before Covid. I did not wait at all, I was taken right in and saw a doctor within minutes. I had pneumonia. I was treated with respect and kindness. I recommend this clinic to everyone. I live in the townships but was visiting my son in hospital at the time.

Personnelles malheureux et froid. Le médecin te parle comme si tu étais un moins que rien. Ne te laisse pas expliquer la situation qu'il a déjà un pieds dehors de la salle.

Extremely long and insane wait times. It is just baffling really. I get it it is the province we live in, every walk-in clinic has wait times but none of them as it like this extent. At a certain time of day the receptionists just had enough and just lost their manners. As for the whole building itself. It is good to see a whole wide range of health services under one roof everything from traditional to alternative medicine and everything in between. They should at least renovate and clean up the building a bit. I feel like I'm in one of those loony bins that you see in the movies.

This clinic is a joke! I have no idea how they are open. I have been waiting to hear from them to give me an appointment for almost a year now! Just to give the appointment. Called three times stopped by twice. Our tax dollars is going to keep these open!

X-rays are first come first serve, the services are quick, make sure that you bring your doctor's referrals and your health card. Ultrasound is with appointment, and wear a mask! They don't provide it.

These nurses and doctors are surrounded by death and sickness and people are actually talking about "customer service"? Considering the complaints revolve around people being talked too in a manner that they don't like or scheduling difficulties, I can't imagine how most of you would react to the conditions of working in the type of pressure cooker that these over worked healthcare workers are in, daily. My nurse and doctor were both very nice, my wait time was pretty short for a doctor's visit, and I got the prescription I needed. Thank you free health care!

Grow up, snowflakes.

Personnel très agréable et souriant. Mention spéciale au Dr Louise Quintal pour son approche extrêmement humaine envers lez patients.

Impossible d'avoir un rendez-vous. On ne peut pas parler avec personne au téléphone et ils ne répondent pas à nos courriels.
J'ai eu un rendez-vous immédiatement dans une autre clinique. Je ne sais pas quel est le problème.

The Queen Elizabeth helps center this foreign formerly the Queen Elizabeth hospital in the west side of Montreal just a couple of streets are so east of the Cary boulevard Street West. It's nicely handled in services that are excellent. I have my cardiologist on the second floor and my primary care physician along with 16 others and specialists were on the third floor although I saw her last going through emergency where she works as well and for a specific appointment and with a nurse that I see first as now prescribed by the Quebec government as a requirement that the nurse sees you before the doctor is easy. A very decent place and the healthcare is good. I actually heard from a downtown Costco manager that I always say hi to and with around the watches and electronics area and he was looking for a doctor cuz he had a need and a referred him to the Queen Elizabeth health center and I heard back from him and I thank me very much cuz he was able to get a doctor. That's when the doctor was being stocked up I think they're full now. I've had x-rays done there I've had blood tests done there as well and I'm pretty satisfied with the setup. I signed up online with the government of Quebec to get a doctor and I went through
gamf gouv.qc.ca.they say it's about a year waiting. I think it was maybe about 8 months for me and they chose this place for me based on my location and it's pretty close just the fast drive within about 10 minutes batting traffic on weather.
A bunch of medical services are available in this older building that they've referred here and there. Actually the elevators are looking quite very nice now. I'm pleased to be able to go to this place and receive health care.
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The doctors I saw were fantastic - kind, friendly, professional, reassuring. The nurse (a tall woman with a blonde pixie cut and glasses) was an absolute nightmare. She was upset that I had come in as a walk-in patient after my family doctor cancelled my appointment last minute and told me "you're lucky we have seasoned doctors here; you'd better hope they remember their surgical rotations". The doctors should be made aware that their nursing staff is deliberately undermining patient confidence in the doctors.

I am disgusted with the service here.my best friend who is 64 years old went for an appointment with dr turinek a few weeks ago for cortisone shots in the shoulder.he had a follow up appointment for 2 weeks later which was this passed monday.he went and wasted his time, sat down waiting for the doctor, only to be told after half an hour of waiting by a rude receptionist that “ oh he’s not here today.he has something come up.after he CAME AND WAITED, checked in etc.so they gave him a new appointment for this wednesday.his appointment was at 1: 30.he sat for HOURS waiting.he tried asking the reception how much longer and she proceeded to be rude to him and another man waiting and said “i said sit down and wait.finally he sees the doctor, and his appointment was supposed to be for a second round of shots.he also asked about a skin tag he had.the doctor was barely paying attention, gave him a paper for a referral to remove the tag and walked away and closed the door.so my friend went and knocked on the door and said excuse me but i needed to talk about what i came for- the dr proceeded to say call and make an appointment and SHUT the door in his face a second time. He wasted his time monday.wasted his time today, and was also treated like trash.his first appointment, he told the rude nurse he was getting a cortisone shot- she replied rudely saying “ better you than me. ” I AM DISGUSTED and will be filing a complaint on his behalf.this is beyond unacceptable.

I went there to so a doctor after a work ear injury (explosion) and by bad luck i contracted covid at the same time! Ive called to know the procedure and been told i had to go there, only to be declined examination later by the doctor, he didnt give me is name nor any paper and told me csst would take care of it afterward which was totaly false! He should have gave me paper the proper way ive been told by the csst and now every expense link to this accident is at my own charge because its declared NOT an accident by the CSST (thank for the coverage after all the $ im paying you) it is now only a ''symptom'' acording to csst because this doctor didnt filled the paper properly! I add perfect audition before and now my ear are still riging 4 month later and that concidered my own problem because its a commun problem to old people

SHAME ON THIS UNPROFFESSIONAL DOCTOR
SHAME ON CSST
they're only there to make you believe they got your back if something happen at your hard working job but truly they just toss you away like a number! I have a really good coverage (quebec construction one) i make really good salary and this still happen, it can happen to anyone

I don't know how to rate this place, I waited 3 hours for a simple urine test. At first she told me I and a urinary tract infection and then I have them another sample and she said it didn't contain leukocytes despite the fact the a blood test a few days before showed my white blood count was elevated. That was almost a month ago. I had the privilege of having someone in my circle who is a a Dr and she told me I clearly had a infection. I have gone been walking around with an infection for a lmost a month. I called the clinic to ask for for my urine results and they told me they don't give results over the phone. I recently returned to the Dr and my leukocytes are better and only slightly elevated and no Dr.wants to treat me. The health care system is terrible I have switched clinics and prefer the Herzl Clinc. The Doctors are more comprehensive and caring.

Avoid at all costs. Terrible organization, corruption left and right. The phone message states that patients should not present themselves personally at the clinic due to pandemic, as they operate only through the telemedicine at the moment. However when my husband was forced to actually go there, since the appointment registration website did not work and we were trying to get an appointment for 3 days for a baby, there were people coming as usual for walk-in, without appointment. Receptionist service rude, threatens people to call security while do the opposite of what they advertise. When my husband told them, he will have to call police for an investigation a manager came in and an appointment was discussed. Shady organization.

However our family doctor is amazing. But the clinic is the worst in Canada.

Be aware of rude nurses at urgent clinic specifically a nurse named "Helen". Not only they are rude, they will also yell and try to act like they are the boss, i think they are taking out frustration of not being able to become doctors from the patients. Feeling sorry for them thats for sure. Avoid this hospital/joke at all costs.

Terrible service over the phone; the staff member was incredibly rude. Despite being busy, there is no excuse to treat someone (especially with health concerns) poorly simply because you feel you can or because you are having a bad day.

My personal experience was an impeccable one (given everything that’s going on right now especially).
Nurse Angela and her assistant Felipe was most caring, kind, patient and understanding with me.
They were thorough and detailed.

I may have lucked out with these two kind MPs.

When my appointment ended, I was lost and a kind Asian ethnicity staff who was leaving saw me and guided me. She was also friendly and warm.

Grateful for all the kind people working here.

Incompetent, unprofessional, and rude nurses on the phone. I had a similar experience to one of the other patients who had made a review. The audacity to ask if I had receive the Covid vaccination and the REASON for it. That is a PERSONAL QUESTION. You DO NOT ask someone if they had received it or not. Beware of this place! They seem to only care if you have or have had Covid- nothing else. Unbelievable!

I was out for a jog, slipped on a wet leaf & fell. I thought I sprained my ankle badly. Waited until the next morning but it was super swollen so I decided to go to the Queen E since they have an xray machine & I suspected a fracture. I called and was given an appointment. Got there, there were only 2 other people waiting. After an hour and a half the dr sent me for xrays. No one at the xray center (apparently the receptionist/technician had gone for a smoke). He comes back, does the xray. I wait another half hour & the dr gives me a prescription for a walking boot & crutches, along with pain meds. I asked him twice if it was fractured, he kept beating around the bush, not giving me an answer. He said if it doesn't get better go see your family dr. 3 days later I got the call from my dr, yes it was a fracture. The Dr at this clinic couldn't even admit that he didn't know. Don't waste your time, go to a real clinic.

I had hives. I booked a phone consultation. A secretary and a nurse/assistant called me first. They were very kind. They asked me to send pictures of my skin to an email address so that the doctor could read before talking with me. Then the doctor was 1-hour late. I asked her if she had seen my email. Apparently she hadn't. She hung up the phone and went to read it. After a while she called back and started telling me what medicine she would prescribe, nothing else. It seemed that she wanted to end the consultation as soon as possible. I asked a few questions but according her answers it was clear that she didn't read the email but only looked at the pictures. I was diagnosed as having ringworm, but how could fungus infections be so sensitive to Loratadine? Also my pictures clearly showed that the symptoms were by no means like ringworm. Later the pharmacy called me to confirm the prescribed medicine, but they told me that they had difficulties preparing the medicine and needed to confirm with the doctor. Now it's the next day, I haven't received any follow-up call from the pharmacy.

C’est le pire Hôpital que je connaisse car ils n’écoutent pas le client et ne comprennent pas votre problème. ILs sont mpolis et sans organisation.
J’ai reçu une prescription pour un Echographie ou il n’est pas mentionné quelle partie du corps doit être faite. J’ai parlé a beaucoup de personnes qui me coupaient la parole et je suis restée longtemps sans réponse. HÔPITAL À ÉVITER!

My family doctor is wonderful. Family Clinic. The reception staff is another story, although one older lady is quite nice. There used to be a young black girl there who seemed to care more about her appearance than helping. She is horrible at reception. Look at the family clinic picture of the 2 young receptionists. The one on the right is her and the other isn't much better.

Au téléphone la commis me répond « premiers arrivés, premiers servis » à la question si je peux voir un Md aujourd’hui. J’y vais, voit une infirmère qui ne se présente pas, raison visite, tension, etc. Elle me remet un numéro sans aucun détails.répond qu’on m’appeler par mon nom.
Après 2 heures, je vois un numéro sur une des télés: Il reste 40 personnes avant moi?
La bête commis me répond que nous sommes triés comme à l’ urgence.
Lui demande pourquoi on ne le dit pas, aucune empathie et dit une c’est comme ça et de me plaindre à l’ infirmière.

« premiers arrivés, premiers servis » Ah bon!

Très mauvais service: j’ai quitté

I called and asked if they handle CCST cases and they told me yes.
I went the next morning, waited one hour to register only to find out that they don't!

Second time here - as bad as the last. They need more doctors. Staff generally seems to be overwhelmed and I think that contributes to a curt, dismissive, and unhelpful atmosphere from the doctors, nurses, and receptionists. Been waiting 3 hours having arrived exactly when it opened at 8am. So disappointed I actually decided to write my first review: P