Great service at the store, great selection, but online I tried to communicate by Facebook messenger. I need it help for a glue issue, no response, I dont like that, corporate got in touch with me in a timely matter, it was resolved, they should improve their online service is not that great,
During the power failure, although the store did not have power, they remained open to serve clients. It was dark in the store and a sales person accompanied us to help us find everything we needed including propane gas cannisters and batteries. I don't know how we would have managed without them. Thank you Home Hardware for being there when we needed you and finding a workaround in a difficult situation.
I purchased a benchmark snow thrower December 18th 2022, after the first use, plastic parts were breaking off. By the 3rd use the whole machine stated shaking uncontrollably.i returned it to home Hardware in Pierrefonds quebec on January 22nd 2023.i was told they could not refund me on the spot and would have to wait for a call in a few days. After 4 days with no call i went back to the store and was then told it had to be sent in to a service center for inspection and they said they don't know when that would happen because they had no one to bring it there.after hours of complaining in the store they said they will get it sent it right away and would call me.another week has passed and still no call, i have no snow thrower and im out $230.
If you're looking for a one-stop shop for all your home hardware needs, look no further than Quincaillerie Home Hardware. From screws and nails to light fixtures and power tools, they have everything you need to get the job done right. And if you can't find what you're looking for, the friendly and knowledgeable staff are always happy to help. Great selection, great service, Quincaillerie Home Hardware is your go-to spot for all your home improvement needs.
Beware they are liars, the sales associate told you can return the item within 10 days. I can back with an item i wanted to return in 5 days Claude the owner did not care and did not want to return the item. Buy with trust worthy stores like Reno, Rona Home Depot. There is no such thing as customer service here
Their return policy is not clear and unreliable. When you tell them at rona or home depot returns are not that complicated they say you can't compare with home depot because this store is owned by a guy from ile bizard. Complete nonsense
I've been 2 home Depot many times to the one on Pierrefonds boulevard on Pierrefonds and no complaints prices are good the service is good and I'll continue going.