RBC Royal Bank

The advisors there do not know how to increase and/or apply for a new student credit line with a co-signer. This is one of the most basic operations one can ask for from a bank.
Horrible overall service.

The bank waiting is forever, only two tellers all the time Please do better, Never going back to this ban

I have mostly a complaint towards the personalized data that is shown on the system at RBC. There is no way of identifying what came out of your accounts or transfer that were made. Example when you pay a bill it doesn't show which bill you paid just showed the amount withdrawn. There should be more of that in the future. That was my biggest concern when switching. Other wise everything else up to now is fine.

Remarkably poor service as long as your not wealthy.

I have spent several long hours in this bank, plenty to see the mix interactions between the tellers and clients. It would appear if you are wealthy you get super friendly amazing help. And from the same teller someone such as myself is told I cannot be helped with a standard service they say they provide clearly on their website. After 4 grueling hours both in the branch and on the phone, This branch was not able to propourly deposit a check. Makes me rather concerned as to what other standard bank practices that are happy to fail at maintaining. I strongly urge people to consider a different branch to avoid spending 4 hours trying to deposit a check helped by people who know their service is so poor they refuse to wear their name tags.

I've never had such bad service worked with slower people in my life.managers disappearing on vacation and never answer emails back. I'm not if these people are even qualified to work at bank.like blows my mind.

The worst branch ever! Most of the staffs are sooooooo unprofessional i don't know how they are working there: O they don't know anything and the manager doesn't care about their costumers! He went out for eating lunch while we were asking him question: O how rude

Went today to activate a new account, teller was very helpful and did everything from A to Z. Although some of the info he told me was slightly not accurate, so make sure you know the details yourself beforehand

I've tried phoning the branch and end up on hold with their automated service for 20 minutes. This is absolutely ridiculous. They claim their automated service is getting better but it is in fact, getting much worse! At this rate they will lose me as a customer.

Liana or what ever her name is. (short hair with glass)
She think work in Nasa.

Very slow service all of them.
Ruined my day and i cant do my job.
Just getting out and drive to other part of city.

I had an appoinment there recently and really liked my experience. In the begging I was concern as the reviews are not all positives here but in the end was very surprised to find out that its a great branch, the stuff was really helpful and kind with me.

My favorite branch, extremely helpful, professional, courteous team always willing to make an extra step ti help. Keep it up and stay safe

I've tried phoning the branch and end up on hold with their automated service for 20 minutes. This is absolutely ridiculous. They claim their automated service is getting better but it is in fact, getting much worse! At this rate they will lose me as a customer.

Excellent service. Personnel très courtois, serviable, souriant et compétent! Service plus rapide que d’autres institutions.
J’ai eu récemment de très bon conseil d’investissement. Client depuis plus de 20 ans, jamais été déçu! Bravo RBC!

Worst RBC branch ever. 5 counter, always 2 clerks only. Waits 45min in line since only one clerk was working, to finally get tell her printer is out of ink and can't do nothing for me. Needs a good refreshing of painting and new furnitures, everything looks old. Is this really in Westmount?

Banque Royale du Canada
Royal Bank of Canada
Founded Halifax, Nova Scotia, 1864;154 years ago
Headquarters: Toronto, Ontario, Canada and Montreal, Quebec.

Services Retail banking, corporate banking, investment banking, mortgage loans, private banking, wealth management, credit cards, finance and insurance.

Number of employees Increase 78,000

The Royal Bank of Canada (RBC) is a Canadian multinational financial services company and the largest bank in Canada. The bank serves over 16 million clients and has 80,000 employees worldwide. The bank was founded in 1864 in Halifax, Nova Scotia, while its corporate headquarters are located in Montreal, Quebec and Toronto, Ontario. RBC's Institution Number (or bank number) is 003. In November 2017, RBC was added to the Financial Stability Board’s list of global systemically important banks.

In Canada, the bank's personal and commercial banking operations are branded as RBC Royal Bank in English and RBC Banque Royale in French and serves approximately ten million clients through its network of 1,209 branches. RBC Bank is the U. S.banking subsidiary which formerly operated 439 branches across six states in the Southeastern United States, but now only offers cross-border banking services to Canadian travellers and expats. RBC also has 127 branches across seventeen countries in the Caribbean, which serve more than 16 million clients. RBC Capital Markets is RBC's worldwide investment and corporate banking subsidiary, while the investment brokerage firm is known as RBC Dominion Securities. Investment banking services are also provided through RBC Bank and the focus is on middle market clients.