RBC Royal Bank

The associate went out of her way to help me. Even though I forgot to bring some papers required for the transaction, she was able to find a work around!

Worst customer service ever. Waited on line more than 30min. The lady that serve me was arrogant. Telling me that me that they can't unfreeze my check. But they would do it if have had more money on my other account.

AVOID RBC! If you can't, AVOID THIS BRANCH! Awful service, They refuse to give my elderly father his money, he can barley stand with serious health condition, hiding behind that he doesn't speak English and they're uncomfortable to give him his money! Learn later they didn't have 3000$ on hand. The branch manager was the one refusing to give his money. Even though he spoke broken English saying he wants his money. That branch manager is on a power trip, poor excuse of management and customer service 100% RACIST. If that's how they treat elderly people, imagine how they will treat you.

Update august 2023:

Very sweet customer service from Jay at the front! Merci

Trying to report the death of my spouse and settle bank accounts. The RBC online system takes impersonal banking to the next level.

I had some difficulties with the mortgage customer service at this branch and I found that my concerns were not properly addressed. Despite attempting to escalate the issue to the supervisors and managers my experience was not satisfactory. I would recommend considering other banks if you require mortgage services.

Garbage service first wait in in the line for 25 min the and at the end she was trying to make some excuses we need this we need that she was hurry to go home very garbage service