RBC Royal Bank

I would like to say thanks to Mark Antony for his phenomenal service! He solved my issue within 10 minutes.

July 17th 2023 4: 30 pm, as usual long lineup only 2 employees serving clients! And it’s taking forever! Please hire more people! Unbelievable!

Make a appointment 10-11 with Michael Steven, which I thought will be ok arriving at 10: 30, but he told me no you have to arrive 10: 00AM. No one told me this before, and even you guys spend half hour to explain this to your client rather than sitting and solve the problem immediately. I think it’s 0 clients service concept here.

Today, February 24 2023 at 10: 39: 38. The service was awful, the teller was disinterested and the way she spoke was awful. I believe she is new, I do not know her name, she is a black lady with braids. If ever I go to that bank again I will refused service from her. Her attitude was not customer service period. She needs more training in customer service. I went to the machine outside to finished my business because I did not want to deal with her.

My first time here. I have an appointment to open a business account, I will keep you posted on the experience.

The queue is longer sometimes but the service is excellent. I met with David. He was so nice & kind. He explains everything about banking very well. Every service sector should have a person like him with good nature.

I'm appalled by the service I got from Michael Stevens. His negligence and lack of attention to detail has left me in a major predicament that RBC refuses to fix.
I spoke to Michael Stevens and 2 other RBC employees about having changes made to my business accounts before leaving the country for 6 months.

I asked Michael and the other agents MULTIPLE TIMES if I need to have the changes done in-person since I wouldn't be able to do so once I've left the country.

Multiple times, I was assured there would be no problem making these critical updates before leaving.

When the time came to sign off on the updates, Michael informed me that I need to be present in-branch to sign off on the changes AFTER I left country.

As a result of the misinformation and terrible service I got, I cannot update my accounts until I'm back, am left with severely limited banking capability and absolutely no reasonable solution that can fix the problem they created.

I am left with extremely low daily limits (which is causing issues with paying suppliers and staff) and no way of accessing critical documents that are sent to my branch that I desperately need.

If I had at least received a apology of any sort from Michael for his mistake, I'd be more understanding. Instead, he refuses to take any responsibility for his error and has instead left me to clean up the mess he created.

Very disappointed.

We went to this branch two days ago and had an appointment with Mr. Nathan Campbell and I can’t recommend him enough. He went above and beyond and helped us solve a very frustrating security/identity fraud issue. He never rushed and took well over the assigned time slot and made sure that everything was in order before sending us home. He spoke with the security agents for close to two hours.

We are extremely grateful and recommend him and all the other wonderful people that work here. Can’t thank him enough!

I am so glad I moved all my accounts from this bank to Scotia bank. Unprofessional, incompetent staff to say the least. I called several times to inform that I need to provide another account number to withdraw the fees for my safety box, got a call back saying will call back when manager’s available, never responded to my voicemails. Sent my mom to check on the box because I added her and because I moved to Toronto, they said the name does not match! This happens every.single.time. Since the somerled branch closed. They told her to come back tomorrow? Such a waist of time and energy dealing with this bank and I still don’thave access to my safety deposit box!

Very poor assisting very slow the stuff are keep talking and talking none sense to elderly client just to pretend that busy work

stuff in RBC are lazy instead your focusing your
duty not to socialize and talking to elderly client your not there to wasting talking to much

Very disappointed. Me and my family have been looking to buy a house, so we went to the bank and asked if we could talk to the mortgage guy. One of the people who work there said he would call us the next day, we didn’t receive anything. 1 months later we go back and she does the same thing, she tells us he’ll call us and he emails us saying he would call us the next day. After waiting all day we call and 20 minutes before they close and he says he says he was gonna call 15 minutes before they closed. He gave us an appointment for Friday at 2: 45 and said he’d send us some papers, and of course we never received anything. On Friday we go to the bank, one of the tellers asks us if we had an appointment, we said yes, she called the guy, and to no surprise he says he didn’t have one, she passes us the phone and he literally admits to forgetting about the appointment. He said he’d call us after he was done with his clients. But of course, we never got a call back.

It's rare that I get this upset with anyone let alone with the bank. I have dealt with their commercial team and had questionable changes to an account without consulting with either my partner or i. Beware of the commercial manager, no interest in solving issues, only there to protect bank interest.