Réno-Dépôt Ste-Dorothée

I have been comming to this store since the day it opened.for the first 10 years or so it was fantastic.service was very good people were knowlegeable. Once Rona merged with Reno Depot service started to detereorate and has gone down ever since. To the point where even if you find an employee chances are they know less that you do.

I ha e to go out ofmy way but unless i know exaclty what i need I go to Home Depot.

Trully terrible service and now lack of products to boot

Bad service.
Employees don’t even know where is what. Why are they working there when they don’t even know anything?

Je donne une étoile pour le département du saisonnier. Il y a des dalles à l'extérieur il y a des dalles en avant mais les dalles que le monde veulent sont à l'autre bout dans la cour. La direction ne veulent plus, ils veulent que l'on prenne un chariot 2 ou 3, attendre que tu les commis ce libère, pour après refaire le travail une 2e fois, relever le pavé 50 x 25lbs, je crois que toute l'économie dans le 16 juin et sont capable d'ouvrir la porte, compter le paver qui le monde a payer pour les embarqué. Département du Saisonnier refuse d'ouvrir la porte avant ou arrière du saisonnier. J'ai été me faire rembourser

The service after sale is super bad. The old lady at the counter is super silly. High recommend do not use this store

I found what I was looking but the prices are so high. And no one around to help find what I was looking for.

We would like to thank Loïc, we received great advice from him on how to build a deck. Loïc instructed us step by step, he is very knowledgeable and helpful. Keep up the good work.

If you are looking for the best Service and Advice when it comes to building a deck, … Reno Depot Laval is the place to shop.
The staff cares. They are friendly, effective listeners, who will go Above and Beyond … I will never shop anywhere else for a future home reno.

Staff:
- Loïc approached us to offer help. This employee will surpass all expectations with his high level Service!
UNBELIEVABLE Service.
Loic is a keeper. 10/10!

There are not many retail employees like Loïc. Knowledgeable and Friendly guy.

Also, thank you to Simon and Mathieu as well.
Reno Depot Laval in Ste. Dorothée has AMAZING service and such knowledgeable Staff.

Thank You Loïc, Simon and Mathieu!

Always excellent service in-store and now I just experienced excellent service with a delivery. The employees are always very helpful and it always comes with a smile. As a woman this help is greatly appreciated:)

I don’t think I can recall the last time this store had what I needed, always leave empty handed. I mean, have you ever seen a hardware store that doesn’t have ELECTRICAL WIRING?

Every single item is cheaper elsewhere and sometimes by as much as half price.service is non-existant.

Goto for hardware and wood. Lots of products for professionals and DYI. Mixed blessings on the staff. One girl was helpful male personal was not.

Ne laisse pas les particuliers acheter avant 8h malgré le fait que les autres banières nous laisse.

Notre magasin de prédilection pour nos interminables rénos! Le personnel est dévoué et l'option de location de la mini-van est bien pratique:)

Je suis un habitué du Réno-Dépôt et autres centres de quincaillerie par contre pour ce morceau j'ai été très déçue de voir qu'il était deux fois plus cher qu'ailleurs

Clean store with everything you need for your home plus the staff is welcoming and helpful

Catastrophique service, they were holding me for 3 week to come for estimation, during this period I call them several time for following up, they hold me for one hour for each call. No result, each one passed me to other one. I was disappointed here, unresponsive. Don’t count on their promis and don’t stop your business and waiting for them

My "go to" store. Often I go to other stores closer to home and I end up here, since they have what I need in stock.
The staff leave me alone, unless I have a specific question, and they are efficient.

Massive store, staff is helpful. Prices are competitive with other retail stores selling similar goods.

C'est difficile de trouver l'aide si tu es pas un experts et tu ne veux pas construire q.q. Chose

Très déçu j'ai demandé de l'aide et plus de 30 minutes plus tard et avoir demandé plusieurs fois de l'aide ont ma dit que la personne qui était supposé être dans la section électrique n'était pas entrée ce matin omg Très mauvaise gestion et de direction si tu sais que ton employé rentre pas pense à un plan B laisse pas ta clientèle sans service si je pouvais donner 0 étoiles je le ferais bien

Reno-depôt has definitely upped their customer-service game to a new level, especially at this location. Appreciate representatives' willingness to help and coming after you to help with what you're looking or to help with any questions you may have.

If I have to put zero star, I would. Words can't express how I am so disappointed in this store! We bought paved slabs in store in the evening and was about to pick up outside but the personnel told us that the ones we picked were not available. How come we were able to pay and online says there's 121 in stock? They then told us to come back the next day to have the refund since they're already closing. The next day, they said they can't refund us because they have to check the security footage that we really was not able to take slabs, but then the security, whom they said comes everyday, didn't arrive yet. Thus, we just bought another type of paved slabs until somebody from the store told us that the original one that we bought are available, it's just on the other side of the store. Anyway, we kept on calling and they always said the security didn't come yet. Until now, at this time of writing, about 2 weeks from the time we bought the first slabs, we still didn't get our refund, saying the security didn't go to the store yet. I tried to call again and they kept on hanging up. I don't know why such a big company like this has this kind of issue. So disappointing.

Un commis ces empresser de venir m'aider avec le ply wood pour le mettre sur mon chariot. Super service

Very helpful and supportive. I was so off the context to know what to buy for my wool carpet and how much to buy. They helped me making a correct decision. Although I did not know french, they helped a lot and made things easy for me

Fantastic service… very happy …brought the merchandise straight to the car … Merci beaucoup The staff at Reno-Depot…Ste-Dorothee…you guys are awesome

Les employés sont gentils mais manque un peu de formation dans plusieurs départements. La gérante de plancher m’a envoyé 2 fois au mauvais endroit dans le magasin plutôt que demander et de se renseigner. Produits mal étiquetés. Je cherchais simplement à réparer une fissure de béton…

C'est un entrepôt avrc un grand inventaire de produits construction et rénovation, en plus vous trouverez les outils de bricolage de jardinage et bien plus de choses

Bought a dishwasher. Dealt with Violette, she was friendly, professional and made everything easy and fast! Amazing service and best price!

Pas un bon service, j'ai finalement abandonné à la caisse, les achats et je suis parti, je vais jamais retourné, c'est sûr.

Avec pres de 25 000$ en achat cette années. Il sont de loing les meilleurs parmis tout les succurcal que j'ai fait!

Magasin somme toute bien rangé. J'ai trouvé ce que je cherchais assez rapidement. Service courtois, caissière expéditive.

I hope it was just my bad luck but i had the worst experience at this store! I took stain and one week later i go for another gallon but they say they dont have it anymore. Only suggestion is to go and check other stores! I ask for paint, after taking all details and asking to choose all its specs they go for 5 minutes and say they dont have the base. And the cherry on top, i wait for 5 minutes to return an item but nobody attends to it. No sense of customer satisfaction!

Ce magasin n'est plus ce qu'il était, dommage. Choix très limité ou non disponibles de certains produits.