Scotiabank

Du monde pas professionnel et très arrogant! Un qui ce nomme Andrew qui lève le regard car je lui demande si ça va prendre du temps je passerai une autres fois puis une conseillère qui te regarde de la tête aux comme

The service I receive from this branch every time I come is great! They help right away instead of requesting appointments for everything

I had a very disappointing experience with this branch. Not only did they charge me fees for a simple printout, but their staff was also rude and unhelpful.

When I asked for a printout of my recent transactions, I was surprised to be told that there was a fee for this service. I understand that banks may charge fees for certain services, but a simple printout should not be one of them.

Overall, I would not recommend this branch to anyone. Their policy of charging fees for basic services like printouts is unacceptable. I will be taking my business elsewhere. "

Life has been bleak and meaningless since my wife kicked me out. Went into this branch to try and salvage any life-supporting funds to survive on the street. Funds were emptied, and the teller was very pleasant while showing me that I'm officially bankrupt. Even told me to have a nice day as I was wiping my tears and walking out. Very impressed, would recommend, you have motivated me to finally do it with one friendly transaction. Finally I'll be free of debt, guilt, and pain. Thank you Scotiabank for your service. I may need my accout closed after tomorrow though.

Ils ne veulent pas résoudre des problèmes des clients. Aliexpress a rennoncé de rembourser une commande annulée, seulement le remboursement sur le compte bonus (c'est quelque chose de nouveau, aucun document ne contient pas d'information à propos de ce compte). Scotia Banque dit que ce n'est que mon problème et je ne peux pas contester cette opération de paiement. L'opérateur de Scotia Banque n'a même pas voulu de voir mon conversation avec Aliexpress, bien que les action de ce magasin chinois sont contraires à la loi.

This is the worst bank I have ever visited. Always long line, the workers is chatting with clients wihout to see the feeling of other clients who usually have waited for at least 15 monutes.

Worst experience. The punjabi lady who work in scotia bank does not have manners to talk with customers. She is very rude to others.
Not satisfied with their staff. Especially Indian lady

I have been trying to get a hold of someone to help me get my discharge papers for my «  quittance « . After being transferred by their automatic messaging system 4 to 5 different times they put me on hold for 35 minutes. Finally someone answers but it’s not at the LaSalle branch anymore it’s at the main Scotiabank. They told me to call back the LaSalle branch and gave me an extension number. When I did that I got an answering machine so I left then my name and phone number and they never called me back.
The service at the LaSalle Scotiabank was by far the worst I’ve seen. I still haven’t got my quittance. I guess I will have to go there in person.

Been a customer of Scotiabank for 5 years. Of all the Scotiabank branches in all of Canada this one has been the worst.

1 the branch is always always full
2 one of the 2 ATMs at the entrance is usually not working
3 the staff are overworked. (Please hire more staff)
4 nowhere to sit inside.

There is only 1 good thing. All the staff have perfect English. Something I value as an anglophone in Montreal.

Please Scotiabank consider hiring more staff or opening another branch in la Salle or Verdun.

Wow they can't even understand the distancing recommendation. They had us 8 people in the lobby all crowded because the agent place inside the bank did not want to be outside. I will close my account as soon as this is over. The service is bad.the customer service online is worst. They don't show any sign of good will to help there customer. Seriously I hope it's just me having a bad day but its like that with
them every time i went. But today with the people crowded in the lobby and the way the dealt with the recommendation did it for me.good luck

Since 2012 doing all banking them i opened an account with them because before the service was smooth but now its being worse and worse i might close all accounts here and move to TD or cibc because those are close to my house too

All I can say is that if you go there ask for Mihail Duvidovici.the guy is Mint. Always helps me out when im stuck and finds ways to make me money. Awesome guy!

This branch is total waste of time, i had to come here again and again just for applying a credit card. Avoid this branch as much as possible.

Scotiabank is one of the worst customer service ever. Getting someone on the line takes forever, they don't understand what you want, and they make mistakes in your requests. I got my wallet stolen so i called to get my credit card cancelled and sent another one. They said all was fine and they would send it within 5 business days at my previous address, for some reason? Thankfully i know the person that lives at my previous address so i let them know. A week later i get an email saying they have my new card at this Lasalle location? It closes very early on weekdays and is closed on weekends so i had to take time off to go by bus (a 30 minutes commute). I get there and wait a while freaking hour just to get my new card. Worst bank ever. I have accounts at 3 other banks and they all sent the cards at my home address within a week. It's so ridiculous. As soon as my balance is paid I'm closing my account with scotiabank.

Cela fait maintenant plus de 6 mois que j'essaye d'avoir un RDV téléphonique avec cette banque:
On m'a raccroché dessus 3 fois, on a oublié de m'appeler une fois, quand j'ai finalement parlé à un conseiller il avait l'air plus perdu que moi. Il m'a dit que j'allais recevoir de la documentation.je l'attends encore.
Service médiocre +

Service at this branch is good but their new hours aren't practical. They open late, close early and closed on Saturdays. I suggest they add another day to operate until 6pm so that employed people can take care of business that requires in person service.

The bank does not care about the pandemic, before the bank opens they walk in with no mask, on two occasions I have employees walk in with no regards for covid or there customers, very DISGUSTING. I wrote to the ombudsman and still nothing this is a bank with absolutely no care in world for customers, the almighty dollar is all they care about.

Je ne me sens pas confortable d'aller au guichet le matin, toujours un itinérant qui dors à l'intérieur, un peu de surveillance s.v. P

My mortgage advisor is Claudia at Scotia bank. She's been nothing less but amazing. I own multiple properties with another bank and the service was just horrible, I had to change. If you're looking for a mortgage or any insurance coverage, make sure to deal with Claudia she will take great care of you! A+

Wow.en venant donner mon avis après plusieurs épisodes de service exécrable avec cette succursales, je ne pensais pas voir autant de témoignages similaires au miens. Service incroyablement mauvais, ton condescendant, aucune réponses claires à mes questions, on ne m'appelle pas à l’heure de mes rendez-vous téléphonique, on me coupe la parole.franchement, c'est troublant un aussi mauvais service. J'ai une pénalité en résiliant mon hypothèque mais ne serait-ce que pour ne plus avoir affaire à cette succursale, je vais la payer. …et faire une belle plainte en bonne édu forme au bureau chef!

Cette banque un vrai désastre en matière de service à la clientèle. Le pire de toutes les banques. Comme je dois mettre une étoile, pas le choix. Que dire des conseillers! Tous aussi incompétents, ne retournent pas les appels. Je les entends déjà dire, que c'est la faute de la Covid (Pathétique).

Service horrible. J'avais un RDV téléphonique. L'agent ne m'as jamais contacté (je lui ai laissé un message) et il ne m'as jamais recontacté. J'ai ensuite contacté le directeur et la responsable des RDV téléphoniques pour leur expliquer la situation. Eux aussi ne m'ont jamais appelé pour s'excuser ou autres. C'est la pire institution. Aucun respect pour le client. Ce n'est pas une institution professionnelle.

Service téléphonique nulle, il faut aller en succursale même pour prendre un rdv (on est en 2020!? !?), pour que rendu sur place pour notre rdv on nous dit qu'on est pas dans le système (et tout ça dans dans la période de la COVID-19) - Pas digne d'une banque!
Mais le pire c'est le conseiller sur quel on est tombé: pas ponctuel (45 min de retard) ; incompétent et en plus arrogant!
TRÈS INSULTANT!

Wow I read the bad reviews and thought how bad could it really be? ! BAD. It took 30 mins to get a new debit card because the teller didn't know how to do it. Once that was finished, I asked to take out cash as well and she told me to get in line for the ATM. I told her I needed more than the $500 limit and she walked away from me! Another teller called me over and told me she had to leave because it was her lunch break. She walked away in the middle of helping me! I am flabbergasted that Scotia would allow this terrible level of service.

The second teller that called me over begged me not to give a bad review in the survey because it could reflect poorly on her. I think I may actually switch banks because of how absolutely terrible this experience was. 0/5.

During Covid19, no one guiding customers for social distance.
Service at counter was horrible. Can’t provide basic service with empathy. “Can’t do anything for you, you deal with your own s***, hello goodbye next. ”

Wow they can't even understand the distancing recommendation. They had us 8 people in the lobby all crowded because the agent place inside the bank did not want to be outside. I will close my account as soon as this is over. The service is bad.the customer service in line is worst. They don't show any sign of good will to help there customer. Seriously I hope it's just me having a bad day wo
it them every time i need to interact with them. But today with the people crowded in the lobby and the way the dealt with the recommendation did it for me.good luck

During this time of shutdown I was told by phone that the branch will do all to help. Firstly this branch phone is out of service so no way to know their new hours. Then I had to argue for 20 minutes in branch for them to print 2 pages of forms from their website. COMPLETELY RUDE AND UNPROFESSIONAL.they're not at all busy. Why are they in business? I'll be taking my account to competitors.

If I could give 0, I would do it. Someone has to give a lesson that old woman with black hair how to talk to the clients. She was yelling while talking to me.

Pourri! Service au téléphone inexistant ils n'ont aucun pouvoir et nous demandent d'aller en succursale! Service aux entreprises encore plus pourri jamais de retour de notre conseiller en plus presque impossible d'avoir un rv! Woww je capote. De grâce tourner les talons.je ferme mon compte et celui de ma famille au complet!

Update ~

Went to the bank to ask a question. The teller that I had was very nice and helpful but when she asked a senior colleague concerning my question, for more info, the senior teller was so rude. She tried dismissing my question with a "So what. Good for her. " I was stunned.

Ask the fist teller if I can deposit a check of a fair value in the machine for Tangerine, "oh doesn't matter if it's millions you can", so why it got returned to me both times I tried, but guess the goal was to get rid of me, done higher people with knowledge not that think they know everything!

The rep called Ibnou was rude, not only he was late for half an hour, the branch manager told him that your customers are waiting for you when he finally arrived, he acted like not seeing us and turned around, just went to his office without speaking with us, will make a complaint to customer service.

First time having to deal with that bank and I feel like they are so unprofessional.
First I opened an account online and they never called me to book an appointment, even though their email said that they will within 3 business days.
I ended up calling them to book an appointment then they booked me at 9: 15AM when the bank opens at 9: 30AM.
When I showed up at the counter they told me the appointments only start at 10AM.

Really bad experience especially knowing that scotia is a known bank.

Sérieusement c'est rendu pénible cette banque. Toujours des lignes d'attente. Très très long. Nouveaux guichet l'enfer. Vous déposez 1000$ et le guichet rejète toujours plein de billets. Frais mensuel rendu très élevés.

To see how many 1star which really could have been a no star reviews this establishment has had in less than a Year help's reassure me that I'm not crazy nor biased nor prejudice nor blind to the Lack there of, of True Customer Service. No one seems to be on the same page whether it's the teller, manager, call agent or Visa Scotia Agent. Everyone is regurgitating what someone else told them to say and if they can't convince you to bite on the that then.passing the buck to the next available agent is their escape plan. I've had a Scotia acct since a child but I think the days of N. D. G.customer care have died n retired along with the tiers of that age.

Aside from this post that East Indian female manager is testing my patience with her petty prejudicial customer service diplomacy.

I've had several less than stellar experiences with Scotiabank, but today's attempt at depositing a Quebec government cheque at one of the awful new ATM's they have foisted on clients, and to have that cheque repeatedly rejected as "unacceptable", was too much. BNS has done away with commercial tellers, so unable to wait in line with the other 15 or so clients, I sought a staffer to register my displeasure. After waiting 5 minutes, a young gent finally approached me. After unloading my complaints, including some very disparaging remarks regarding their new ATM's that are much less effective and reliable than the old models, but also conveniently more work for the client and less for the bank, he simply refused to speak to me again, and ignored me. I'll get over and move on, but I will make sure that with each and every dollar I migrate from BNS to another bank, they will get a reminder of why they lost my confidence and my business.

Wasted 40 min standing up and waiting for a simple answer the lady was very rude had food in her mouth and did not seem interested in what I had to say I am very disappointed in how this bank was managed today the lady the the last counter on the left was just unacceptable. I hope this changes soon.

Since 2012 doing all banking them i opened an account with them because before the service was smooth but now its being worse and worse i might close all accounts here and move to TD or cibc because those are close my house too

Whenever you are here.always ask for Mr. Christian. He is a great and very humble man. My overall experience with this bank has been wonderful.

Not the best experience. I was given misinformation at that location. Customer service on the phone was able to assist with my issue.

No one in charge.extremly bad service for a bank and no one seems to care.i closed my accounts and went somewhere else.

Jattend depuis 3 jour quon me rapelle et japelle a tout les 20 min aucune reponse jamais et quand jai ete sa prie 30 min avant de me faire servir et il y avais seulement 4 peesonne devant moi!