I was very disappointed that even for a very basic operation like activating a card and creating a pin, the client representative didn’t want to help me. What is the point this branch is they cannot do elemental things? Avoid this branch if you need more than an ATM.
I am a student here and indulged with some fraud. I went to this branch. Employee outside were helping but they send me to the Employee named Abhi. First, she doesn't understand what i was trying to tell. After that, she made a fun of me and my accent. With no doubt she helped which she had to. I also asked her abut my credit card which she said yes its working as she was so curious to send me outside. Because of the working hours. After that day I applied for the new credit card as old one was blocked which she couldn't see. Really disappointed.
I just had an appointment with Eliran Mimran. He is very helpful and friendly. He really tried to help me as much as he could. Highly recommend people to go to this bank
I was not expecting any "good" service from the bank as I just need to get my things done. However, I was refused to be serviced today without even checking anything? ! I was trying to deposit a bank draft to a business account with detailed instructions from the business, I was told I cannot do anything to the business account. The teller was not even check anything and told me nothing she can do. I went to ANOTHER branch and I was SUCCESSFULLY deposited the draft. I have all the requirement information to finish the transaction!
Assistant manager puts me to voicemail twice. I also emailed her. An hour n a half later I got there and The whole time she didnt bother to reply. Said she saw my email 15 min after and that it can be done by the next day. When I got there I saw her just hanging out with one of the clerks looking care free almost as if she could be replying emails. What a waste of time and energy. I went back at the end of the day for one piece of paper.if you're reading this, I will still be emailing you, show your face next time. Didn't even bother to show up and apologize.
Worst customer service agents.seem not to have much experience.tellers do need to improve their service. I'll be out of this bank very soon. Very dissapointed!
Worst client service. The manager dont know how to answer correctly. I have a doubt how she is a manager of the bank. One casheir was rude and lied. Im in total shock want tranfer my account as soon as possible.
60$ for RRSP withdraws in first time home buyer plan. Ok The worst branch, they took 2.5 hours to let me withdraw my RRSP funds in first time home buyer plan after scheduling an appointment week days prior. The whole branch is not aware of the procedure to move RRSP funds to chequing account. Took google help to get the transaction completed.