Second Cup CAFÉ & Cie

This is the 3rd time I get coffee from this place. Everytime I go they would not have the coffee ready and I'd wait there 10 minutes for it to be done. 1st time asked for caramel corrato half sweet and extra hot (it was very sweets and cold), second time I waited 10 min for the coffee it was so hot and so full I dropped it all.over my car and today (last time will go there) again waited 10 min to get my coffee and it taste horrible!
2nd cup js my favorite coffee ace to go to but this location is by far the worst

WORST CUSTOMER SERVICE EVER.

Avoid this branch AT ALL COST. The lady working there on saturday/sunday evening is the most miserable human being on earth. When the people in front of me ordered a drink with espresso in it, she almost threw a tantrum because she "just cleaned the espresso machine" (mind you it was 4pm and they close at 8pm LOL). The. It was my turn to order and when I did, she rolled her eyes and started "huffing and puffing" and mumbling some insults in her native language (she was from indian/south asian descent). And when my drink was finally ready she almost threw it at me from across the counter. I hope everybody boycotts this particular branch because clearly the branch owner doesn't care. Next time I will go to the one on Sources Blvd where I ALWAYS get amazing service from the fantastic staff over there.

AVOID THIS BRANCH AT ALL COST!

C'est la 2iem fois que je commande des repas pour livrer, et c'est la 2iem fois que je reçois totalement autre chose. J'ai finalement décidé d'aller confronter le restaurant. Résultat; La caissière me répond qu'ils n'ont même pas l'item en vente sur le menu. Peut-être faire une vérification sur l'inventaire avant d'en afficher les produits? Quel mauvais service clients.

Ordered coffee, recieved wrong size, and the number for the store is wrong so i couldnt call.do better

The coffee, service, parking and the place are ok. The croissant is dry and not fresh and not made well & expensive for nothing.

Mise à jour du 18 mars 2022: Nous sommes arrivées à 19h30 et avons appris que le café ferme à 20h à tous les jours. Nous sommes donc allées ailleurs pour notre "café jasette" du vendredi soir. Nous aurions aimé qu'il reste ouvert jusqu'à 22h30. Il y avait déjà plusieurs clients mais il restait encore quelques tables. Dommage.

The right place to have your favorite coffee, smoothie and snacks. Very experienced staff and they are doing great.
Thank you.

Excellent customer service provided from a young man with glasses and a ponytail today! He was very polite and treated me extremely well. This employee deserves a promotion honestly. I would totally recommend this place! 10/10 experience!

I am very sympathetic to the labour shortage that is affecting the customer facing industry right now and know that they are trying their best with the staff that they have. Issue is, the one area that cannot be compromised or be overlooked right now is cleanliness. This store has their priorities in the wrong places. The state of the Second Cup on Pierrefonds was terrible this morning: dirty/sticky tables, soiled garbage area and even worst was the bathrooms (the women's bathroom is out of order and the men's toilet was so putrid I couldn't use it). I haven't see a bathroom this bad in a long time. The only saving grace is that my coffee was decent. Please please put a focus on cleanliness at a time like this. The unboxing of the mugs/cups you received could have most likely waited as the store had a total of 5 customers in the 2 hours I was there. I will not be going back anytime soon even though the location is practical.

Serious health violations. Employees with mask below the nose and floor was dirty. I was the only client waiting with 4 employees and was not served within 10 minutes, so left. They are more interested in restocking items, talking and training employees than serving clients.

Service, coffee, and food are alright, but I gave it 1 star because the bathroom (at least the men's) was filthy! It really looked like it hadn't been cleaned for a few days. This place has really gone downhill since it first opened.

What an embarrassment for Second Cup. Sad when a franchisor has to resort to keeping franchisees that do not know what they are doing because the said franchisor does not have the legal financials to discipline their franchisees. Customer service was non existent. In such a business where competitors are on every corner, service should be a priority. When I asked for a particular coffee I was asked to go to another store to find it.enough said. Would have given 1/2 of a star if the option was available.

Very cozy place. I go there for breakfast at times during the week. Very good service & the gentleman who works there is very polite. Good place for studying as well.

The owner is super friendly:) Always smiling and greeting clients with a positive attitude. The coffee is always delicious. One of the best coffee places in Pierrefonds.

Clean place, amazing service by the person working there now, the chocolate Banana smoothie was made quick and tasted really good! Would definitely recommend!

I have been studying here for the longeest time and it is always cozy quiet and relaxing.
Very good environment for someone who wants to study with a drink and snack

Nice and quiet place with a pleasant atmosphere.smoothies and coffee are great and the people working there are very friendly.

One staff person for a nearly full indoor coffee shop and outdoor terrasse. Very frugal owner, slow service. Go elsewhere if you are in a hurry.

Went there to redeem my free ice coffee from Fido perks, the guy says this location doesn't honour that perk: (useless place

Quiet enough to study!

Not like god damn Starbucks with all the coffee snobs, annoying music and yupiness. They can go "Venti" themselves.

I liked this place, they keep the vintage logo. It's cozy, nice and you can feel comfortable.

They should probably pay more attention just to the table cleaning.

Told customers to leave at 10pm even though theyre supposed to close at 11.most of the plugs have been covered up as well.

Good relax place to have coffee. The decor looks inspired from starbucks but the coffee isnt as gd as starbucks hihi

I go to this location often, as it’s close to home.

The sign online and on the doors say it opens at 6: 30.

Just tried to go in (7: 07am on a weekday) where all the doors were locked. The person inside saw me and ducked.

I then knocked and was told it’s March Break and they aren’t open? However these modified hours aren’t posted anywhere.

Next time I get out of bed and leave the house for coffee, it would be nice if clients knew these magical new hours.

Service is great, food is great although a bit pricey for some items.
I don't understand though why they blocked off some wall outlets? The biggest customers of this place are students and when i came to sit where i usually sit, it wasn't possible because the wall outlet was blocked.

Go there to study Saturday, it says they close at 11 yet we are all kicked out at 10 because the owner likes to close early when it's quite (keep in mind there are 8 people still inside at 10 pm).

Also plugs were taken away because they don't want students studying there.

Not to mention the coffee didn't even taste good for 4$.

It's pretty usual Second Cup - services was fast, I did not like my coffee, okay for quick stop.

I don't really constancy in the breuvage. Sometimes i bought a matcha latte and it's really good and the other i buy the same drink made by the same person and it tasted like water.