Spinelli Infiniti

My recent visit to Spinelli Infiniti Pointe-Claire was nothing short of exceptional, earning them a well-deserved five-star rating. From start to finish, the entire team, particularly Billy (Vassilios), Daviana and Claudie, exceeded my expectations in every aspect of the car-buying process.

The team went above and beyond, demonstrating a commitment to customer satisfaction that set them apart. Their accommodating approach, tailored to my preferences and schedule, made the entire experience seamless and stress-free.

Transparency was a key feature of the transaction, with they provided clear and honest information at every step. This openness fostered trust and confidence in my decisions, a rarity in the automotive industry.

Professionalism was evident in every interaction, from Billy's knowledgeable guidance during the sales process to Claudie's efficient coordination during delivery. Their patience and quick responses further highlighted their dedication to customer service.

The dealership itself is a visual delight, offering a luxurious and comfortable environment that complements the high-quality vehicles on display. Each staff member was not only professional but also approachable, creating a welcoming atmosphere.

Spinelli Infiniti Pointe-Claire's commitment to excellence, embodied by Billy and Claudie, has secured my loyalty. This dealership is a true standout, and I won't be considering any other for my future automotive needs. If you seek a top-tier experience, look no further!

And let's not forget to mention how incredibly happy I am with the beautiful 2023 QX50 Sport being a major upgrade from my previous car!

Thank you Ralph Khoury for your excellent service and help.

Welcoming atmosphere at Spinelli Infiniti. Amazing process and services to buy car from Infiniti.

Highly recommend to asked for Ralph Khoury at Spinelli Infiniti dealership.

Thank you for your services.

The Best Team Ever! Top Service & Professional Sales = Very Happy client since 2013!
Ask for Bill or Roger!
Great after sale follow ups.
This is Car # 4 from them & 2023 is a great year Now!

I must admit, I was very sceptical on doing the whole finance thing because of my below average credit score, but Joey was very hands on and was willing to put in the extra work to ensure I ended up with something suitable for me but also very reasonable also in terms of price, and he did just all of that and I’m forever grateful for everything he has done for me over there. If ever anyone needs assistance on searching for a car, Joey is without a doubt the guy you go see at this dealership.

Rabbah was a dishonest salesman that did not accept to cancel tags he should mever have even proposed for a 2016 mazda cx3 for $549 the next day and for that we cannot return to a dealership that doesn’t take accountability for dishonesty.

Superbe expérience avec l’équipe de Spinelli Infiniti. Je me suis senti très bien encadré du début à la fin.
Les gens sont clairs dans leurs explications et très professionnels

Merci à Roger Hani, Christopher Arnouk et Czerneth Lait

Super satisfait du service après vente de notre voiture usagée. Merci Georges, Elizabeth et Elie!

Incredible service.staff did everything to make us feel welcome. Joey was very attentive to all of our needs for a new car.

Incredible experience from beginning to end. My salesperson Karim is exceptional at his craft. He is knowledgeable, attentive to the client’s needs and delivers on his promise. These are definitely qualities that builds trust between the salesperson and clients. Everyone I met through the process, Karim my salesperson, Roger the sales manager, Elizabeth the F&I, Mathieu the service manager, zenet who delivered the car and the friendly faces that greet you at reception have been absolutely wonderful. Many say purchasing a car is a stressful experience. I assure you that purchasing a vehicle at Spinelli Infiniti is anything but stressful. Thanks to everyone involved that made this a great experience.
I highly recommend Spinelli Infiniti.

My parents experienced first class service while shopping around for their latest car. Besides the competitive market pricing, Chris Arnouk (salesman) was extremely patient and helpful throughout the whole process. He was very knowledgeable, answered all our questions without any added pressure. Thanks again!

Awesome experience.
It all started with Ralph and his excellent service, he pays attention to details and was able to provide answers to my questions; then, Elizabeth; she did a great job and both did a really appreciated follow up during the whole process.
I really hope this is the beginning of a wonderful adventure.

Just bought a second vehicle from Spinelli Infiniti and the experience was easy from my first web contact to picking up the vehicle. This is one of the most responsive teams I have ever worked with, and everyone is so professional. Sales, finance, administration are all pleasant and helpful and make sure you are comfortable by providing information, answering questions and going above and beyond! Fantastic organization to interact with! I’ll be back again!

From the time we walked in the front door, reception, sales, warranty and delivery teams were friendly and welcoming and easy to deal with.
Thanks for a nice experience.

Great experience with Roger, Elizabeth and Alexis. I’m so glad I got my vehicle at Spinelli Infiniti. It’s my third car from them because they make me feel like part of the family.

Edit2: I want to express my gratitude to the after-service staff, in particular Jay, Ravi, and Matthieu. Through my experience as an owner, they have been a huge help. The most precious currency in the world is trust, and as a client they have kept me by going above and beyond to assist me with a subpar repair that was carried out at an internal body shop. This is a top-notch dealer from which to buy. Their sales staff is cordial and non-obtrusive.
Their customer service staff is sympathetic and trustworthy. They have extremely talented and capable mechanics.
As someone who values excellent customer service, I feel compelled to comment that their rating speaks for itself and that more businesses should follow their example.

Edit: Ended up getting the Q60s and I am super grateful for the outstanding service from Spinelli. Chris was always there for me and gave his 110% to make the deal work. Elizabeth thanks for the smooth financing. Scott thanks for offering to replace the four brakes pads on the car.and to re-inspect the rotors, super appreciative of this! Thank you Lindsay for coordinating the pick up and delivery of the car! I am happy to be part of Spinelli and looking forward to this ownership. This is the best Infiniti dealership in Montreal! Massive thank you Chris!

Ramadan

I purchased my bmw 440 from Elie Berbari and the service was super amazing! He fits you in the perfect car and would give you the best prices ever! I highly recommended for everyone if you are with this gentleman you are in a very good hands!

J'ai eu deux très mauvais expérience en même pas deux mois a cet endroit, selon moi il manquent énormément d'expérience les employés au service.

Mistakes were made in the service dept but they were honest and diligent in fixing the error.

Chris and Elie in sales were amazing and they deserve the highest praise.

Bonjour!
Nous remercions vivement Mr ROGER ainsi que Mr ARNOUK Christopher pour l’excellent service qui nous a été donné pour l’achat de notre ROGUE.
Mr ARNOUK a été à la hauteur, très poli souriant répondant à tout nos appelles et nos attentes
Excellent service. Ma femme est très contente pour sa 1ère voiture chez spinelli. Ma femme se joint à moi pour vous remercier vivement
Hakim. Saadi et Nacera
H. S

Everything was excellent
Billy is extremely knowledgeable and knows how to make a client happy.
He goes above and beyond.
The manager Roger also a class act. Very professional.
Lindsay and Elizabeth are great members of the of the team as well.
Catherine in service has been providing me unbelievable service for years!
Overall a very strong team
Very satisfied

I had the chance to meet Karim Milonas from Spilelli Infiniti Pointe-Claire for my QX50, very nice person, great knowledges and advices abount the product. Call for follow-up after purchase.very appreciated.hightly recommanded.