TD Canada Trust Branch and ATM

Succursale raciste qui discrimine quand tu parle en anglais on te traite très différent que en français pourtant nous sommes au Québec. Les représentants sont très non professionnelle ne font pas le travail adéquatement ni fourni l’information correctement je ne vous conseille pas du tout ni cette succursale ni cette banque

Very bad service. I booked appointment two times even i walk in for appointment they booked it and next day they canceled it. Two times. What a irresponsible staff

Had a previous bad experience with an associate (had been waiting for a call back for months) when I called back they told me that associate was no longer working there so they transfer me to Zach, who did an amazing job. He's very friendly, explained everything clear and quick. Great customer service.

Thank you so much John for going above and beyond to make sure we had the right account savings ratio! And for being patient with us with each question we had!

As I had a scheduled appointment to reopen up a SMB account. Only be refused by this branch. As TD 2 branches and this one promised once the fee is paid they can reinstate the account. Everything was in order for what they needed to open up the account. They were asking me numerous questions of why am I here to open up the account, despite that I had an account before. They were condescending asking why couldn't I open account somewhere else, even though they had my information prior. I've waited over an half hour while the advisor and the manager stayed in there office discussing God knows what. They were skeptical from the start. They came and asked me what does "transport vehicle mean"? I've stated it was logistics, even tho they had my enterprise Quebec papers in hand with the given context what I do.

Once again I've waited again for over a good 15 mins To only refuse me for insignificant information. I couldn't believe it. The other excuses was that went branch to branch, hence the advisor told me to pay the account before coming in for the appointment. Ive said youre only keen on helping your own. Despite their rebuttal this action was definitely louder than words.

I've went to speak to the manager of that branch Angelika Shaimieva who refused to open it. I tried talking, but she was being shrug offish like "uh huh, mmhmm and you're entitled to your opinion". I couldn't believe the level that professionalism was completely horrid. I was more disappointed of manager character and lack of ethics than more opening up the account.

WARNING! Dont open a SMB account here. If you're not one of them they will kick you to the curb. Go to one that caters more individuals of ethics groups.

Went there to open an account. Everything was going good until the manager (a woman) came to see me, looked at me with disgust and told me I could deposit money onto my account but that I couldn't withdraw my money for 30 days. I asked why? I've been with other banks in the past and never did the say that to me. Anyways, I went back 3 weeks later to the bank and while I was speaking with the cashier, the manager arrived and started to tell me that I needed to wait another month. It didn't make sense. I called TD and they didn't understand why. So I got tired of having money in my account but couldn't pay my bills. Closed my account and went to Desjardins. Never again will I do business with this TD branch.

I don’t know why. To transfer my own money they ask questions and finally said to go my home branch. I hate that.

They just don't care about the clients, they care just about them. I think they are incompetents (the boss). If something its a little bit out of the ordinary (aka cec endorsement that I had for first time in my life) they send you away to other banks and didn't explain you anything, they just defend themselves making you think its something wrong with you and your demand. Went to Laurentian Bank and they was very helpful.