The Sweet Basket Company

Immediately after placing my order, I noticed there was an error in the delivery address. I have emailed and phoned them multiple times with no response-however they were quick to process the charge! It seems to be very unethical company and I highly recommend that you do not use them. Very disappointing, to say the least

The worst delivery company ever. I don't even know how these guys are still in business. I ordered something and paid extra to get it delivered on a specific day. Not only did they not deliver my item but they tell me they couldn't find the address. Really? It's been like 2 weeks over and they still haven't delivered the item I ordered. These guys should have gone out of business long time ago. I am not sure how they are still alive.

Recipient was delighted with the gift. Arrived on time and I received a phone call to make sure the message was correct as I had a problem when ordering and sent an email describing my issue. Was resolved on the phone by a very friendly associate.

This is the 3rd year in a row that we have ordered a basket, from Sweet Basket, for our grandchildren at Easter. It was easy to select the basket that we wanted to purchase and the checkout process was also straight forward. We did have some issues with the shipping policy which is why only 4 stars.

The basket wasn’t for me. I live in England and ordered it for my mother in Canada. She said she really liked it and it was a lovely surprise.

Easy to navigate website. Basket well-priced. Delivery charge reasonable. Gift basket was delivered quickly. Recipient of gift basket really liked it.

Excellent service, cliente satisfaite! Même si mon choix était backorder, ils ont trouvé des solutions de remplacement.

Every time I have used The Sweet Basket, delivery has been excellent, and the baskets are very sweet!

It was my first time ordering from The Sweet Basket Company and I was very pleased with the customer service. The baskets were enjoyed by those we gifted with them.

After putting in an order only a few mins later they called to let me know that it would take a long time for my order to arrive and on the message asked if I wanted to continue this order. I called right back to say no not to continue. This all happened within 20mins of placing order.
Then I get a message saying that I will be charged 20% for cancelling my order! The one they called to ask if I wanted to continue! They said it was because the order had already been processed and made so I must be charged according to their policy!
Unbelievable! Spoke to person there and told them that there was no way my order was processed or made in that 20mins! They still charged me 20% on the order. Crooks. Never ever order from them!

Great experience ordering for a gift basket for my daughter. Daughter loved the basket and it was delivered promptly! Customer service was helpful and proactive when I forgot to include a message. Going to use this company again for the next occasion!

Website was user friendly. Basket arrived as promised and was very attractive with a wide variety of goodies. Thanks for the good service for my sister's birthday.

Fast delivery and outstanding quality product. I've ordered from The Sweet Basket many times and every experience has been great. I highly recommend their gift baskets.

The Sweet Basket staff and their driver Dennis (?) in particular do a great service cheerfully delivering baskets of various goodies to our grand daughter attending university in Montreal. They are now our "goodies from home" delivery service.
They are on our contact list for gifts that must be delivered outside our local area.

Thanks.

Very quick shipping. Valentines day gift for girlfriend made in for valentines day when I ordered the day before

We were very happy with quality of items which were beautifully arranged in the basket. Customer service was very helpful and kind. Delivery was quick.

Used this company several holidays over the years. Always delivers! Excellent baskets.receivers always comment how delish they are!
thx again
clive Blue Training Systems

I love sweet basket this is the reason I keep buying more each time. I will recommend it to family and friends.

Ordered a holiday food basket for my son away at college. Basket was delivered promptly on the day I requested and he was delighted with his yummy treats.

Was easily able to send from the states to my dear friend in Toronto. She loved the gift and customer service was very helpful. Will definitely use again.

Amazing service and punctual delivery. Went the extra mile to accommodate my needs in the basket delivered to be healthy including all fruits we asked for and type of chocolates.will definitely continue using their services again

The Sweet Basket Company offered a great selection to choose from. I ordered the Café Concerto as a birthday gift, and it was the perfect choice; although I had trouble deciding between several beautiful baskets. Delivery was on my requested date and the recipient said everything was so fresh and tasty!

Was extremely happy with the service. I sent a sympathy basket and it was sent the same day! Would definitely recommend this company.

The worst experience ever. I order a basket to be sent on the 18th of december. They took the money and till now its not received. They do jot reply on calls nor their customer service email. Do not deal with this fake service

Just appalling service. I ordered a gift basket on 3rd December to be delivered on 14th December. It never arrived. I have followed up with endless emails and each time I receive an automatic reply saying somebody would get back to me within 24 hours, but nothing. I have left at least four or five telephone messages and no reply to any of them.

DO NOT ORDER FROM HERE. I placed an order on Dec 23 for delivery the following day (for their birthday). It is now Jan 5th, still no delivery and no response to voicemails or emails. Feels like a fraud. Shameful.

HORRIBLE CUSTOMER SERVICE!

The only reason they get 1 star is because of the service they provided BACK IN 2020. We decided to order again in 2021 and, needless to say, were completely frustrated and disappointed.

This year we ordered 2 baskets from Sweet Basket to be delivered by the 23rd of December. On the 4th of December we ordered one fruit basket to go to Alberta and then on the 7th, we ordered a general chocolate basket to go to Nova Scotia. On the 6th, Sweet Basket emailed us saying that we would need to pay an extra charge for express shipping on the fruit basket since they can't guarantee the quality of the fruit otherwise. THERE WAS NO MENTION OF THIS ANYWHERE ON THEIR WEBSITE. NOT EVEN AT THE CHECKOUT. We told them that this wasn't acceptable and asked what else we could do. They told us we can switch to any other kind of basket of equal value. On the 9th, they emailed us again this time to tell us that there would be an additional charge to deliver the chocolate basket to Nova Scotia due to it being a remote location. We replied telling them to go ahead with the chocolate basket delivery. Sweet Basket called my wife on the 10th to ask if we wanted to substitute the chocolate basket (meant to go to N. S.) for the fruit basket (going to Alberta). My wife had to clarify that the lady was confused and that we placed two separate orders and asked that the lady confirm that it is the case on their end. The lady rudely told her that it "isn't her job to look into that" and that she "was only told to ask this one question. "

After this call WE HEARD NOTHING FROM SWEET BASKET UNTIL THE 3RD OF JANURARY! The basket that was meant to be delivered to Nova Scotia arrived on time, however there was no word on the basket going to Alberta. So during that period my wife and I called and emailed numerous times to find out if the basket was even sent. On the 3rd, Sweet Basket finally replied to one of our emails, saying that they did apply the change in basket and that they'll check on the shipping status. IMMEDIATELY, we responded demanding that the basket be sent via express shipping and that we are given a full refund. As expected, there was no response to our email, and on the 4th we received a text from FedEx stating that our basket was picked up from Sweet Basket.

Yesterday (January 8th), Sweet Basket finally responds to our email saying that the order was sent via express overnight and that they could only offer us a gift certificate as they are unable to process refunds on orders already shipped out. We replied immediately stating that we asked for the refund before the basket was even shipped out, on top of the fact that throughout this whole ordeal not a single customer service representative had acknowledged any of the frustration from our end or took any kind of accountability. Shockingly, we received a response right away recommending us to dispute the charge with our bank.

All of these issues could have been solved with better communication with customers on Sweet Baskets end. There is no excuse for ignoring customers' concerns for weeks on end. Absolutely abysmal!

This company is not worth the headache. Extremely unprofessional. The worst company I had to deal with. The positive reviews are fake, go on their facebook page to get more accurate reviews. Everyone faces the same problem with them - late delivery, no contact about their package, unable to get their money back, etc.

Unprofessional!
Ordered a gift basket on December 15,2021and paid an additional fee for faster delivery. Today is Dec 29,2021, and It has never been sent out. I have called and emailed them many times. The lady from customer service promised to send out the basket a week ago. I even have no idea how to request a refund as they never respond. I am going to ask my credit card company to deal with my refund. I would never recommend using this company. Such a disappointment!

Ordered a gift basket dec. 14 for delivery christmas. It never arrived. I’ve emailed them phoned them with no response.

I placed my order on Dec 15th. I've sent multiple emails, made phone calls, left messages. I was told I'd have a tracking by later that day from their "US affiliate who they said was in California. I have heard nothing since before Christmas as to the status of my order. I left a message this week and of course no one has gotten back to me. I will be contacting our credit card company next. Don't use these folks. They do not deserve a single star rating but you have to pick one in order to post your review!

I ordered a gift basket on Dec. 9,2021 and it was never delivered. Terrible customer service, no call back or response to my email inquiries. Will not use this company ever again. I'd pick less than one star if I could.

J'ai placé une commande il y a trois semaines et ce n'est toujours pas livré. Impossible d'avoir un statut, ni par courriel, ni par téléphone. Ça ressemble à une arnaque.

Quite literally the worst experience I've had with a company. No one replies to calls or emails, no updates on orders, and no transparency about your order. Save yourself from the hassle and order elsewhere. Extremely disappointed with the service

Ordered a gift basket at the beginning of December with the hopes that it would arrive before Christmas. No update regarding any delays until I inquired about it. A general email was sent back saying there are supply issues and labour shortages and they will do their best to send the basket before Christmas. It is now a new year and no update or basket. I requested a refund. Hoping it will be addressed without any issues. I don't understand how a business can be run like this. This is their peak time and they were obviously not prepared. Very disappointed.

Cant really give 1 star, I ordered baskets for my clients mid decmeber and they still have not received their baskets. Company never answers the phone and now my clients wont get their gifts. Extremely disappointed.

Have ordered 2 baskets in December for Christmas gift and one of them and still not receive it. Customer service is so bad! I've called them and they told me these will be ship on Dec. 23rd and still not receive. I do not recommend this company, they don't follow their orders

Beautiful baskets and great service! My friend loved his chocolate goodies. BUT when it comes to the wine baskets, they bury the lead. It does NOT contain alcohol, which wasn't evident on the item listing, and my only reason for giving this 3 stars. The company should make this clear.

I wanted to share my experience that I recently had with this company. I had planned on picking up baskets for my entire staff and distributing them out on Dec 17th. I intentionally left this to the morning of the 17th to coincide with our Holiday party later that evening. My plan was to pick up some baskets at another company that I had dealt with in the past. When I arrived they had sold out of all there baskets and could not help me. I scrambled and found The Sweet Basket in DDO. I pulled up and found their showroom which was closed due to Covid 19 restrictions/protocol. STRESS BUILDING! I then called the number on the showroom door and spoke to a lovely girl by the name of Catherine (i believe). I told her I needed 10 baskets HECKOFARUSH and she told me she would come to see me at the door and show me what they had available. The Sweet Basket literally saved Christmas! I cannot say enough about the service I received! Please call them/Go and see them for your next delicious Emergency! Special shout out to Catherine (i believe) - Incredible Service that I wont soon forget!

Never again - they intentionally sent the basket with 4 missing items! It’s very embarrassing that I gave this gift to someone. I called customer service and they are offering a small credit toward future order - very unprofessional and I can’t believe this business operates this way. Do yourself a favour and stay away!

I buyed the basket for my sister in Canada, I currently live in Brazil, it was delivered 2 days after I bought it and that was great! It was very well packaged, full of delicious snacks, with a beautiful and colorful ribbon, with a card with the words I wrote printed for her. I really liked this company because I was very impressed with the quality of the work. I'll buy again for sure!

Got this basket for last Christmas. It was delicious. Big variety, amazing service, and fast delivery. Going to order this year again. Definitely recommend to all my friends. Keep it up.

Very happy with the service and products the company had to offer. The recipient said the basket was absolutely beautiful.

I ordered online a fruit basket for my partner as he's in Canada and I'm in the States.the ease of using the website was perfect and there was a good selection of different products.the fruit basket I ordered arrived fresh and well presented. I will use this company again for any future orders.highly recommended.

The Sweet Basket is a wonderful option for sending thoughtful gift baskets. I have made two purchases on behalf of my company for colleagues who have had new additions to the family. They were incredibly impressed. In addition, the shipping time even with the cheaper option got to the recipients very quickly which was great! We will definitely return to Sweet Basket for future gifting.

Excellent process and they delivered as expected. Woman I spoke with on the phone to confirm everything was very helpful. The package brought som comfort to my family after their loss. I appreciate the fast delivery as I am in the states currently and cannot easily travel to spend time with my family.

This is the third time I ordered a basket from here. Customers loved it and it got there really fast. When package was misplaced once another was replaced immediately at no cost. I would be returning every time.
Thank you!

Have used this company many times. Great service each time. Fast delivery at the promise date and time; great value for the money!

I am very happy with my recent purchasing experience from The Sweet Basket Company. I ordered a basket for my mom's birthday. Shortly after I ordered, the company called to check if I wanted to add a personal note because I had forgotten to add one. I selected regular shipping and the basket arrived in one day! Lots of Canadian made items and good quality. My mom was thrilled with the basket. Overall great customer service and a positive ordering experience.

Product arrived exactly as advertised and customer service was beyond expectations! I am extremely impressed with the attentive, friendly staff at The Sweet Basket Company. I ordered a number of baskets to be sent to various locations throughout Canada and they all arrived in good order and on time. I only had one issue with an address and they contacted the shipping company on my behalf and got it straightened out right away. I would 100% recommend this company to anyone looking for high-quality gift baskets for any occasion.

The gift basket options were not just so many but they all looked beautiful and amazing. The quality of the items that made up the basket spoke for themselves. They were delicious and the receiving party appreciated the quality and variety of items within each basket. Will definitely order again.

Excellent customer service, easy ordering process, delivery was on-time (early), and the quality and selection of the delivered product was outstanding. This Mother's Day order put my mother "over the moon".

We will definitely use The Sweet Basket again, and highly recommend them!

We experienced an issue with paypal billing and no order created within their system. They were quick to respond to email and made sure the basket we ordered (last minute) would arrive prior to Mothers day. The billing issue was corrected within about 7 days.

The basket arrived and my Mother-In-Law was thrilled. The presentation was exactly as advertised and the products were top notch.

I always receive positive feedback when the gifts are received.
The shopping experience is easy and I haven't had any delivery issues. Once the message I wanted to include did not pass with the order and they reached out to confirm because they cared for the client experience.

Very happy with the service and the basket that was delivered to our friends. They loved it! We loved how quickly it got to them. Within 2 days of placing the order. I would recommend them without hesitation.

Edit: The company responded to me with the details within the hour. Looking forward to a prompt delivery as well!

I placed an order online and was charged for it. However I didn't receive any confirmation for it neither on the website nor via email. The Sweet Basket Company, could you please respond?

Update: Just wanted to let you know that the owner of the business followed up with my wife and follow through on the refund. Thank you. Although not initially happy we both appreciate businesses that follow through and resolve issues even if they missed the boat in the first place.
My wife's Easter basket was not delivered, as expected due to COVID19. This is not the issue. The issue is we are still waiting for our refund. It's been almost 3-months that this company has not refunded over $250. We've spoken twice to the company each time we've been promised the refund. Very poor customer service and follow through.

Ordered s basket, delivered on time, as described, and the recipient was very pleased with what she received. Customer service was great even called me on Saturday to help resolve an error I made in the ordering process.

Really bad customer service, the delivery guy was rude and unprofessional ruining friend’s birthday. Never doing business with this company anymore.

I absolutely am so thankful I found this place. I'm in USA and ordered for my love in Montreal. PERFECT delivery, perfect everything. Definitely will use them again. Thanks Sweet Basket!

The real 5 star service is the customer service. A distributor messed up the order and sent us the wrong chocolate - got in touch and the right order was sitting on the doorstep by the end of the week! And the chocolate was amazing too!

Wonderful experience! Kind, fast and accommodating service. Loved the quality of the balloons, everything was done happily

Incredible customer service!

I had to make a nearly last-minute cancellation on an order and customer service (Josie, specifically), was incredibly helpful, responsive, and even followed up with me the next day. I would definitely recommend The Sweet Basket.

Hello. I placed an order in Texas for a basket to be delivered to my niece north of Montreal for her birthday, April 20. I just want to say how delighted she was to receive the basket! It went to her parents first who were in awe of the goodies and then transported to Montreal to their daughter. Needless to say, I’m very pleased that all were happy with the birthday gift and will definitely order from you again!

Always such a wonderful experience working with Josie and the team and The Sweet Basket in DDO. They are accommodating, friendly, efficient and just absolutely WONDERFUL! Thank you! A+

We were so impressed with our gift basket! During this difficult time, it's so nice to know that they worked very hard to get the gift sent to our friend in a different country.
We will definitely order from this company again.
Mant, many thanks.

I ordered a gift basket for mother's day one week before mother's day paid for 2-5 day shipping 3 days later they call me and tell me they don't even have the item I ordered in yet, the customer service representative I spoke to said she would talk to her manager and get it expedited for the inconvenience, that was the last conversation I had with them. A couple days later now 1 day away from mother's day I get an email saying it has been shipped and will arrive Friday. Over one week late from when i ordered. And I even paid for fast shipping, terrible customer service experience I would not recommend. My mother has yet to receive her gift.

House quarantine and the family holiday celebration had to be online. How do I share food with my children? The Sweet Basket Company came through with flying colours.each of my children received their Passover goodies on the expected day. The quality, the value, the gift that my children really appreciated. Thanks for doing such a GREAT job! I will, obviously, use your company for my future needs. Thank you. Dr Shamai Currim

Called to order a Gift Basket for pickup. Service was great, Josie is very friendly and helpful. The Gift Basket purchased was exactly as expected, no surprises.

I have been a satisfied customer for many years, as well as recommending The Sweet Basket to others. Always great product exactly as shown!

We have been using the Sweet Basket for many years during Christmas, Josie is very helpful as well as the other staff that answered the phone when we called.
Our deliveries where shipped on time and were a big hit with our customers.
They have a wide selection of baskets to choose form to fit any budget, the packaging is very sustainable as no items where damage in the process.
We are also able to track all of our shipments via the FedEx website and we received emails every time a package was delivered to our many customers which made the whole process very smooth.
Needless to say we would highly recommend them.
Thank you very much!

Très bon service de la part de Sweet Basket, Service Client toujours très réactif et à l'écoute. Nous avons fait appel à eux pour une commande importante pour les fêtes de fin d'années et tout a très bien été géré! Je recommande et nous referons appel à leurs services.

I had a great experience dealing with The Sweet Basket Company. The products purchased were excellent and the delivery service was right on time!

J'ai toujours été satisfait mais cette année, il y a une livraison dont je n'ai pas eu connaissance. Josie est supposée vérifier et m'appeler là dessus.

I have been working with The Sweet Basket for my end-of-year client gifts for the last 3 years. They have been great and have a nice selection of gift baskets (I usually send chocolate assortments) that can be shipped both within Canada and to the USA. This makes it easy to work with one company who can ship to all of my North American key clients. Service has generally been very good, although I have had to ask for an invoice a few times, after not receiving one on my 2019 order. The staff at The Sweet Basket, especially Josie have been terrific and I recommend them highly for corporate or other gift occasions.

The whole experience was very smooth. We tried Sweet Basket for the first time for the last Christmas. Everything went so well and our clients were also very impressed. Thank you so much.

The baskets are great and my clients are very Happy. The only negative I would have to add is that one of the Holiday part-time staffers was not helpful and really made for a bad experience until I reached out to someone who is always working there and she fixed all of the issues to chance it into a positive experience.

We use The Sweet Basket every year as a way of thanking our partners. The baskets are great and customer service is TOP NOTCH! Thank you Josie for always taking such good care of our order.

Great gift ideas at good prices! Friendly staff available for any inquiries. Would highly recommend.