The UPS Store

Nous devions recevoir notre colis aujourd'hui au milieu pm et aucune nouvelle rendu à 20h25. Nous sommes allés voir le tracking et aucun update à été fait. Cette compagnie ne semble pas très fiable à en juger tous les mauvais avis de d'autres internautes.

Change la date au 2j et une fois rendu a livrer ils change l’heure d’arriver a chaque 15 minute sense arriver a 5pm a base ye rendu 18: 40 et ils disent 11: 48pm…

Superb service. I'm always very satisfied with their courteous and respectful staff. This UPS at this location understands how service is done. They're patient and take their time to explain their shipping process/options/rates/packaging procedures. Thank you. I recently opened a business account with UPS.

I enter into the store, I didn’t know they were closed already as 20 mins. I waiting 10 mins when the manager will be available, and I got my answer after.

HAIFA est sUPer syMPAthique et efficace. C'est certain que je continuerais De retourner à ce MAgasin UPS quand j'aurais besoin De Leur service. De PLUs Leur heures d'ouverture sont AMéliorées pour accommoder PLUs De gens

Excellent service, courteous, kind, smiling and efficient. The kind of service you always want, which seems to be lacking these days. Bravo Alyssa!

Alyssa was extremely helpful. I brought in something from Canada post by mistake and she even helped out with that. Excellent service

Service at that location is always good. I get all my boxes quickly evertime. Thanks to Alyssa for her good service and her beautiful smile.

Was charged $33.70 for 41 cents of duty. That’s right. Over 33 dollars in processing fees and extra charges for absolutely nothing. Absolutely maddening at the blatant robbery shipping companies get away with in Canada.

J’ai jamais pleurais autant que avec vous…….

Vous ne mériter même pas une étoile expérience médiocre

Livreur qui ne sonne pas et qui repart mais WTFFFFFF…….
colis très important en attente et personne ne peux m’aider

Alyssa was a representative, and she is awesome. Hardly took few min to provide Ups services. Highly recommended!

Alyssa m’a fourni mon seulement un EXCELLENT service mais le tout avec un sourire magnifique. Bravo jeune fille!

Ups a toujours des frais de manutention, courtage, contrairement à poste canada ou purolator. Une vraie bande de voleurs, j'ai déjà payé 38$ pour un petit paquet de vis envoyé d outremer, les vis étais en remplacement et gratuite, donc n'était pas supposé être charger en courtage et frais. Du gros ridicule! À éviter à tout prix!

The service I received from Jean and Daniel were awesome. It was not o ly professional, but talented, competent and full of fun.

They charge an amount and mark it as "Other government fee" when that money does not go to the government but rather stays with UPS. It is disguised brokerage fee.

The Canadian Society of Customs Brokers should not allows this practice to exist

Edit: this is not a specific local issue. UPS use the same misleading fee description at all their locations!

Alyssa is incredibly nice and helpful worker. She finds an answer to every questions I have. If she doesn't have it, she makes sure to contact someone to get an answer for me. Her reassurance make me feel comfortable knowing every package I bring will be taken care of. Thank you.

The service there is bar none and I’m always treated very well, especially by the new girl there Alyssa.

Le plus mauvais service de livraison que j'ai vu dans ma vie!
10 jours de retard.j'ai du harceler le service client. Par trois fois, l'on m'as dit que j'aurais un appel, personne ne m'as jamais appelé. Mon colis est arrivé dans un état pitoiyable. La prochaine fois que je vois UPS comme service de livraison, je vais opter pour un autre service ou annuler la commande.

Si je pouvais ne pas vous laisser d’étoile je le ferai avec grand plaisir, je suis supposée recevoir mon colis vendredi et vous avez déclaré un retard, là c’est pas grave lundi matin rien en après-midi rien et là vous mettez ça à jour et vous voulez que je passe le récupérer, non mais là clairement je rêve. Je pense que si je voulais passer pour le ramasser moi même j’aurais pu pensé à ça dès ke début et épargner les frais de livraison. Je vous rappelle que mon colis vient juste de Montréal alors c’est même pas si compliqué d’être à l’heure.

Excellent, friendly service by Alyssa at the Brossard UPS on Taschereau! She gets my shipments out quickly and helps resolve issues with any delivery.

I went to the UPS store and got help from Alyssa, she was amazing and sweet and had immediate help from her.

Worst delivery ever! Just leave my package on the porch next time. I cant just take a day off for a small package! Complety stupid!

Complètement irresponsable, je me suis fait livrer un téléphone portable pars internet et le livreur malgré une grosse affiche qui dit de pas laisser le colis sur la boîte au lettre, ses ce qui a fait, dans un endroit sans surveillance a un endroit full passent. Logement de 37 appartement, de plus sur la demande je suis supposé de laisser ma signature, il a signé a ma place.

I would just like to make a complain about the employee working at this store in Brossard QC. I did not get her name, but she was working both yesterday 21 dec and today 22 dec, I would just like to voice my concern over her incompetence at her job. I was trying to mail a very important UPS laboratory package to the USA from Canada and I went to the Store to insure that no information was missing and that I was doing to correct procedure to mail the item, she talked down to me, ignored my concern for my package and blew me off. She posted the label in the incorrect position and when I told her she told me It would be fine. When I asked if there was anything else I needed to do she basically pushed me out of the store, she was unprofessional, impatient and uncaring. This was all so important because my package was time sensitive and needed to be overnighted. Later that evening I got a notification that my package was being returned to sender. Which means that my package would no longer be good to send to the USA. My sample was ruined, not only that I will have to pay more money for collection kits to be send to me and then pay more to try and mail it back. I got the package back and it said that is was missing the documentation required to send it as well as a thermal label. The employee should have known this, it was her job to give me the documentation which just confirms that she doesn’t know what she is doing and needs to undergo more training or something to make her take it seriously. She doesn’t take pride in her job, doesn’t like it, doesn’t care about the customers, and she doesn’t even know what she is doing. I am so shocked by her lack of professionalism and skills that I had to file a complaint, to someone, anyone who would read it.

Place needs a refresh. Looks like it's stuck in the 90s. Quick and friendly service is what really matters.

Service was quick. The staff patiently waited while I was looking for some of my stuff and that was quite appreciating.

Excellant service. Very friendly and polite gentleman at the counter. Not on my way but if i happen to be around there and needs shipping, i won't hesitate one second.

Zain and staff did an excellent job on packaging and shipping my many items. Everything arrived on time and safely. Thanks for the great service. Cheers

Been trusting the owner Zain for years with all my last minute shipments! He is honest, patient and always helpful enough to offer me the best shipping options and prices. I cant recommend this location more! Thank you

Such a joy to have a DHL/ UPS store that is open 6days a week! And the service is just a delight! Team just knows the meaning of good customer service!

I love this UPS store! I don't know where negative reviews are coming from.everybody there has been super helpful, friendly nice to me all the time. I am actually trying to use this particular UPS even thought there are several that are closer to me.

Thank you to the owner and team for being the most trustworthy shipper in Montreal. Always gives the best advice & lowest rates for my e-commerce businesses. My go-to for local and international shipments.

Pour la première et la dernière fois que je ferais affaire avec UPS. Adresse éronnée, retard énorme livrer. Et le bouquet, personne ne repond au téléphone pour juste nous renseigner sur notre colis qui tarde à arriver.
C"est tout simplement affreux.

0 étoile si je pouvais. Pire expérience de toute ma vie. Service à la clientèle nul, incapable de me donner la bonne information. Chaque personne avec une version différente. Date de livraison non respectée et des livreurs qui n'appellent pas. Disent que l'adresse est incomplète.ce qui est totalement faux. Tout est bien écrit.

Bande de cabochon, il ont perdu mon colis et apres l'avoir retrouver 1 mois plus tard il ont renvoyer a l'expediteur

1 etoile est trop pour cette compagnie
Le livreur ne s'est jamais présenté chez moi la livraison et le message de suivi donne compagnie fermée alors qu'il s agit d'une adresse résidentielle dans un secteur résidentiel ou il n y a pas de commerce

J ai essayé de joindre la bureau de Brossard mais ils ne répondent pas au téléphone même après 5 tentatives

Paid 100$ for shipping with UPS, paid 387$ in fees. Delivery date keeps being pushed back with no way to contact them. Theyre fast to call you everyday when you owe them a fee but when you need something from them they're ghosts.

Sa fait 3 semaine et quelques jours que mon colis est a brossard jhabite a st jean sur richelieu et je peut meme pas aller le chercher si je pourrais mettre aucune etoile je le ferais

Pire compagnie de transport! Aucun service à la clientèle. J’ai appeler à 5 reprises pour aller chercher mon colis mais aucune réponse. Encore pire leur application est pire que leurs services. Pleins de bug et de code d’erreurs. Pas capable de track ton colis. Je recommande tous sauf UPS!

Bande de cabochon, il ont perdu mon colis et apres l'avoir retrouver 1 mois plus tard il ont renvoyer a l'expediteur

If I could put 0 stars I would! They’ve had a package for my daughter since July 7th and it is now August 24 and still no package! And another thing they never answer their efffing phone!

UPS is horrible, I called them back and forth for like almost 20 times about my package. They misdelivered my package for 3 times to a wrong address. When I called them on the first time, the first agent who took my call had confirmed with me my shipping address and my information. He said someone from the dispatch center will call me back within 24hrs but no one called me back. So I called back and they said my package is recovered and it is out for delivery again. When I track my package on their page, it delivered to the wrong address again.
Same thing happened for the third delivery attempt.
I have spoken with several supervisors at UPS, the first supervisor who took my call has sent me an email stating that I can reach out to him directly so that I don’t have to call back again. He was pretending that he was caring about my situation. I have sent him a lot of emails but I never got a reply from him.
During the communication with UPS, they kept changing their statements.
First they told me there was a missing apt number on my shipping go address. I was like: shouldn’t you guys look at the postal code when deliver a package? The address that you guys delivered was like 50 miles away from my actual shipping address. One thing that is super hilarious is that after i pointed out that point, a few days after, they told me that my postal code was incorrect.
Today, one of the supervisor called me back and told me that they are not able to retrieve the package for me anymore. I will need to contact the shipper to start an investigation with them. I was going to ask him what step should I take for the investigation, NOTE THAT I DID NOT EVEN FINISHED MY TALKING AND THE SUPERVISOR THEN HUNG UP ON ME.
This the way how you treat your customer? Don’t you have any sense of responsibilities? If you do not know how to be a customer service agent, I can teach you. If you want to hang up on your customer, at lease you should ask ‘is there anything I can help you before I let you go? ’

Toujours la même histoire avec UPS. Trouve pas l'adresse. En 2020, tu trouves pas mon adresse? J'ai hâte que les compagnies encourage les entreprises comme intelcom et autres. C'est drôle avec eux jai jamais eux de problème. Il trouve l'adresse, le délai de livraison est TOUJOURS vrai.

Will never do business with UPS! Too bad I can't give 0 stars. Horrible service. My package is not received, even after a week after delivery day. Called customer service, was transferred 3 times and had to repeat my story 3 times. Horrible Horrible

Terrible, terrible, TERRIBLE service. Will not honour signature requirements, and literally dump package on porch, without even a ring of doorbell. What's the point of paying for the security of a signature. Will not even ask for ID. UPS doesn't care about it's customers nor the service that they charge extra for. Disgusting professional ethics.

Ne respecte pas le délais de livraison, on le sait bien qu’il a des retards à cause du COVID-19, mais même avec plus de délais UPS ne respecte pas la date promise. C’est toujours des désagréments à chaque fois qu’on doit se faire livrer par cette compagnie, on a même déjà payé pour reporter la livraison un autre jour parce qu’on était pas là, mais ils n’ont pas été capable de respecter la nouvelle date de livraison, ce qui veut dire qu’on avait payé dans le vide parce qu’ils n’auraient même pas livrer la journée qu’on n’était pas.

Absolute worst experience. I know with COViD it’s difficult to plan shipping delays but at least make your application work properly. Constant false delivery dates. The tracking info says they attempted a delivery on a date and time where I was sitting beside the door, completely untrue. Then it says delayed by 1 business day. The following day it says the same thing. You call customer service and they have no idea where any packages are. The sender, Apple, re sent another iPad because of this huge delay. The new shipment says now delayed because they have sorted it incorrectly. Again, I know it’s tough time but there should some organization.

Livraison vraiment lente. Payé pour une livraison rapide et plus lente qu’une livraison normale.

Ne répond pas au téléphone sa fait 2 semaine que mon colis important est à entrepôt de Brossard pas capable d’aller le chercher sa ma couter 180$ de shipping

Worst customer service. Phone like always disconnected, always delaying your packages for no reason even if you paid 30$ for express shipping and invent reasons to not deliver.

Got notices of dangerous weather for the reason of not delivering, it was 28 degrees celcius and sunny, unbelievable.

Took half a day to fly from Las vegas to brossard and now it has been stuck there for 2 weeks with no explanation or ways to go pick it up.

I wish I could give 0 stars. Worst customer service ever. My package has been delayed for over 3 weeks and no one could give me a delivery date. The delivery date keeps pushing back for over 3 weeks and every day it says “expected by the end of day. ” They blame everything on the pandemic. FedEx and Canada post are way better with little to no delay. NEVER CHOOSE UPS!

Délais après délais car le livreur ne sait pas comment lire le numéro d'appartement d'une adresse (qui était bonne). Ensuite on me dit 48h pour aviser le livreur, depuis quand un texto/appel ne fait pas l'affaire? Bref 4 jours de perdu pour recevoir un colis. UPS ne fait aucun effort pour régler les problèmes rapidement, j'ai souvent des problèmes juste avec eux, jamais avec les autres compagnies de livraison qui sont à privilégier. Très déçue.

Worst expérience ever, even with Covid the delays are unjustified, delivery date was june2,15 Days past delivery date, still No delivery date. Worst customer service, using Covid as an excuse for bad planning!

Both times I received packages from UPS both times delayed for no reason. Received a dozen other packages this week from other delivery companies without any issues!

Si je pouvais donner 0 je le ferais. Une jeune femme m’a répondu et n’arrêtait pas de m’interrompre et ensuite essayait de me blâmer pour ne pas aller au point. Elle a même essayé de faire la victime quand je remettais son professionnalisme en question. Demoiselle immature, pas professionnel et arrogante. Pire service que j’ai eu de ma vie. Elle a besoins d’être former sur comment traiter les clients comme des personnes. J’ai appelé dans le passé et le jeune homme qui m’avait répondu était super sympathique et mature.

C'est vendredi trop sans cœur pour livrer mon matelas qui était dans le camion depuis 7h du matin.raison donner a amazon rendez vous spécial demandé par le client. Jamais j'ai payé quelqu'un pour etre sur de le recevoir Aujourd'hui et vider la chambre. Donc je dois dormir sur le plancher jusqu'à date indéterminée. Drôle que le livreur arrive au bureau 7 minutes après que le service a la clientèle ferme.bravo champion j'espère qu'il von te congédié!

Excellent team.was very helpful in processing my shipping and offered other services that can help my business like printing. I would totally recommend

I just went and the store was closed on Saturday. I would appreciate if they could update us when it closes on a Saturday.

I am going to ask Gap to use another service because this stores service is unacceptable

They were supposed to work on Saturday, but they didn't and didn't update the information with UPS. During weekdays they only work the hours other people also work.
How am I supposed to pick up my parcel.

Ferme a 18h30. On arrive a 18h20 et le magasin est fermé. J'appel et la boite vocale est pleine personne ne reponds.

Pendant ce temps un autre jeun homme arrive vers 18h26 très contrarié. Il a marché sous la pluie pour venir chercher un colis.

EN PLUS c'est fermé samedi "temporairement".

Vraiment pas pratique.

N’ allez pas la. Mauvaise expérience avec mon colis. Pas de remboursement en plus. Tu paie pour la signature: frais de plus, le colis est pas parti, pas livré et ils ne remboursent pas les frais supplémentaires payés en extra. Je m’en fous des frais de port mais les extras non remboursés c du vol masqué. Plus jamais. Ce sont des crosseurs. C’est privé, une franchise. Attention, renseignez-vous bien avant car après ils vous chantent un charabia mardiel.

SI JE POUVAIS DONNER ZÉRO JE LE FERAI! ÇA NE MÉRITE MÊME PAS UNE ÉTOILE! ! JE VIENS JUSTE DE PARLER À DEUX REPRISES EN CE JEUDI 27 DÉCEMBRE 2018 À UNE DEMOISELLE TRÈS IMPOLIE CONCERNANT MON COLIS ET ELLE M'A RACCROCHÉE LA LIGNE AU NEZ! 1ERE FOIS ELLE ME MET EN ATTENTE, ELLE DECROCHE ET RACCROCHE SANS ME PARLER! ! 2EME FOIS JE RAPPELLE, JE LUI DIT TU MAS RACCROCHÉE AU NEZ ELLE OSE ME DIRE QUELLE EST REVENUE ET IL Y AVAIT PERSONNE! ! VRAIMENT! ! ELLE NE SEST JAMAIS EXCUSÉE! JE LUI AIT DIT QUE JAI UN COLIS DE PRÉVU POUR AUJOURD'HUI ELLE ME DIT UPS NEST PAS PASSÉE RAPPELÉE PLUS TARD AU COURANT DE LA JOURNÉE ET ELLE DIT BONNE JOURNÉE ET RACCROCHE SANS ME LAISSER PARLER! ! JE SUIS MEME PAS ENCORE PASSÉE AU UPS STORE. ÇA COMMENCE VRAIMENT TRÈS MAL! !

SERVICE POURRI! COEUR SENSIBLE S'ABSTENIR!

Victoria m'a conseillé dès le début de mon envoie de colis, m'a accompagné durant un réclamation. Excellent service tout simplement!

Opening hours online claimed the store was open on Saturday. Unfortunately, this location was closed. The open Saturday was scratched off the door.