UNIGLOBE Voyages Lexus

I would like to thank the tour operator Veronica for their professionalism in organizing my tour to Mexico from 20 to 27 ottobre. Everything was great. Thanks again

I am very satisfied with the cooperation with this agency.
Mrs. Veronika, from whom we bought our tour to Mexico, was always in touch with us. She chose the best offer for us, told us all the pros and cons of hotels, where to go and where not to go, helped and answered all questions about documents when crossing the border.
This is professional service! I will definitely use her services more than once.
If you are planning your trip, I guarantee that cooperation with Veronika will make your vacation problem-free and you will be satisfied with your choice!

Cette agence n’est pas digne de confiance, on m’as mentis et j’ai dû payer des frais supplémentaires, à la fin une fois arrivé à l’aéroport mon billet n’existait pas…
La pire expérience de ma vie, si vous voulez gâcher vos vacances vous êtes au bonne endroit.

The worst agency Niver ever buy with them let’s as stock in maroco no tickets to go back to montreal, thy don’t care about the customer, be carful everyone

J’ai eu une mauvaise experience avec cette agence, j’ai payé le biller et il m’a
arnaqué, sa fait plus que 3mois j’ai pas reçu ni remboursement ni le biller

Thank you so much Veronica for the great experience. We really enjoyed our trip. Thank you it was very good experience for us.

Was promised a reimbursement within 90 days when Uniglobe was unable to honor my flight plans in July 2022. Company keeps adding delays for reimbursement without cause. Was finally promised a reimbursement on December 23rd, 2022. Today, January 10th I still have not received my reimbursement of over $4,000. Be vigilant when dealing with this company. Based on my personal experience, they keep braking promises and seems like they will never keep their promise of reimbursing me. Buyer Beware.

Update - March 21st, 2023:

Still have not received a reimbursement. Sent an email several days ago; never received a reply.

Update - July 11th, 2023

I received a cheque from Uniglobe that ultimately bounced. I was forced to head to their headquarters a 2nd time to receive a new cheque that ultimately went through. The owner writing the cheques was arrogant and dismissive of myself and the other clients who were there and also asking for the reimbursements. Now, I am still waiting for my parent’s’ reimbursement; The company keeps providing excuses. I contacted the consumer protection hotline of Quebec and was informed that Uniglobes’ stalling of my reimbursement was not correct.

I will update my review once I get notice for my parents refund. Buyer beware.

August 24th, 2023

Never heard back from Micha Ghossein. Now her voice-mail says she is away indefinitely. Was provided 2 numbers to call on her voice-mail. One number is invalid and the other goes straight to another voice-mail. Still no refund for my parents.

We bought our trip to Cuba with this agency. First we were thinking of Mexico but thanks to Veronica’s professionalism and correct advices we didn’t. She provided us with all needed information regarding seaweed, beaches, local tips and we were lucky to get to the place that matches 100% of our needs. We were happy to work with Veronica and will definitely be back for planning our next vacation. Highly recommended.

Hello, I want to thank for the excellent vacation that took place in Cuba, which was organized by this company, namely a special thanks to Veronica!

We would like to thank Veronika from UNIGLOBE Voyages Lexus for taking care of our travel to Paradisus Los Cayos, Cuba. Thanks for everything, you're the best. We have planned many trips before with various travel agents and we must say you are truly one of the best agent we have had the pleasure to interact with. We thank you very much for all your work and dedication to make this trip happen! We will definitely recommend Veronika to anybody wanting to get the best service and approach ever.

Arif is a wonderful travel agent. He found a good flight for me and helped me through every step of the booking process.

I recently had the pleasure of booking an exciting vacation to Cuba with Uniglobe Voyages Lexus, and I cannot express enough how thrilled I am with the entire experience!

I was greeted by a warm and friendly team of travel experts who were genuinely enthusiastic about helping me plan my dream getaway. Their knowledge of Cuba as a destination was impressive, and they patiently listened to my preferences and interests to curate the perfect itinerary.

The local excursions and activities recommended by Uniglobe Voyages Lexus allowed me to immerse myself in the rich culture, explore the captivating historical sites, and indulge in the vibrant energy of the Cuban lifestyle. It truly was a journey of a lifetime!

I would like to extend my heartfelt appreciation to the entire team at Uniglobe Voyages Lexus for making this vacation an unforgettable one. Their dedication to providing outstanding service and creating exceptional travel experiences is evident, and I can confidently say that I'll be returning to them for my future travel adventures.

For anyone considering a vacation to Cuba or any other destination, I highly recommend Uniglobe Voyages Lexus as your go-to travel agency in Montreal. You won't be disappointed!

Worse experience in my whole life, their customer service is awful & terrible, the agent was not patient, has no credibility, she gives promises that she can’t do, we were promised to be booked on a certain date and 1 week before the date, she started giving unprofessional excuses and didn’t respond to our phone calls, she only uses WhatsApp voice messages which I found very unprofessional, then her husband got involved and started blaming us for calling, they used disrespecting and humiliating language towards us.
After all, she told us that we are booked for a flight from Montreal and she confirmed that we will receive our tickets on the same date of departure, we drove from Ottawa to Montreal, my 16 years old daughter was so excited since we’ve been waiting for the tickets for more than a month and we already lost 1 week from our vacation, then we received a call from their office, asking us to return to Ottawa because they couldn’t book us for any flight, that was frustrating for us, they asked us to book a hotel in Montreal and they will book us for the next day, so we asked them for tickets, then the agent said that she can’t confirm.
We took back our money and we were able to book tickets and get the boarding passes online on the same airways they said that they can’t confirm.

This was our first trip and vacation in Cuba. Beauty is incomparable! Lots of greenery, flowers, palm trees, clear sea. We stayed at the Memoris Caribe hotel. Caja Coca. The hotel area is very beautiful, friendly staff. The food is good. A separate note of love on this trip is, of course, the beach and the sea. He's perfect. Cote d'Azur, clear water, where you can see the underwater world.
Thank you Veronica for helping me get the ticket! Looking forward to my next vacation. To fly again on vacation!

Hi:)
Everyone!
Wishing the peace and happiness for all!
Just wanted to share my great experience with this travel agency and the best personal travel agent for me -
Veronika Veronika.:)
She was my travel-Angel!
Very nice, polite and caring, attentive to all my needs and very professional Angel!
She helped me to make my dreams come true - as the result = the best vacations of my life! Merci beaucoup,
My travel Angel Veronika!
Definitely, I will return this autumn.

Thank you for the warm care!
All the best!

I ordered a tour to Cuba through UNIGLOBE Voyages Lexus. During the phone conversation, I learned all the details that worried me in the first place. When the issue with the dates was resolved, I was offered 5-6 different hotels to choose from under the previously indicated vacation budget, I chose Sol Varadero Beach 4* (16+) The girls kept in touch constantly) They consulted on various issues that arose during the entire vacation. I would like to personally thank the travel agent Veronika, who on her own initiative helped to get compensation from the airline for the delayed flight. In the end, I wanted to say that everyone has their own individual story.yes, the flight was delayed for 7 hours, yes, the air conditioner in the room did not work for 2 days, but the support of the travel agency was 100%, so definitely 5* and my recommendation

We had very smooth experience with this company and Veronika in particular. She responded very quickly despite that was after work hours. She sent us all the documents with additional info I could miss, suggested what we should have for our little one when traveling to Cuba and provided the support throughout our vacation. Thank you, very satisfied with the service

Just wanted to say thanks to Shirin with her excellent customer service, she is professional and flexible manner.she spend a lot of time to find the date that I would rather to book on my flight.and also spend time after hrs to get what I needed.
Thank you Shirin I will recommend you and Uniglub to all my family and friends.

Thank you Veronica for your advices, care and work. We had a wonderful vacation because of your help!

Excellent service, very client-oriented. I want to say thank you for our amazing vacation, especially to Veronika, who has done her job perfectly starting from picking up the destination and the hotel and providing 24/7 support during our staying at the resort. I would definitely recommend this agency to my friends.

We are very grateful Veronici, she is a good specialist. Thank you for a wonderful vacation and a good approach to everything for our comfort. I will recommend you to everyone!

I want to express my deep gratitude to the employees of Veronika and Micha. Helped to choose a tour for an excellent budget and in a short time. I recommend!