Volkswagen Gabriel St-Laurent

It was easy to schedule the appointment at web page and the attention was always great, the place is 100 % recommended

I received a 5-star service from the first minute I walked in. This wouldn't be possible without a 5-star team of persons very dedicated, diligent and attentive to our needs. I would like to specially recommend Anthony Assente who took care of every detail with a lot of kindness and his colleague Catalin Spinu for facilitating a smooth car delivery. Thanks also to Dumitru Nivnea for recommending the best protection for my new jewel.

Thanking VW Gabriel St-Laurent and their incredible Lease Renewal Manager for such kind & warm-hearted services!
Anthony Assente supported the process in my signing for a new car and I couldn't be happier; such wondrous expert guidance & attentive to my wants & needs.
Thank you Anthony for being so wonderful!

Pretty sure they stole my wallet? It was between the seat cushion and seat back.then it wasn't.

Overall a negative experience trying to purchase a car at this dealership. I feel like the staff does not communicate to each other here. The sales person told us one thing and the financing manager told us the other and we got contradicting information from different people who work here. Not to mention the lack of patience from the sales person who tried to rush us to sign the contract without taking the time to answer our questions properly. We definitely did not feel appreciated or valued here. I personally do not recommend this dealership. Worst customer service we've experienced.

Great experience at VW Gabriel St-Laurent!
This is mainly due to an outstanding service by their director (Abbas Akar) who helped and advised me through my buying process!
His advisory role made a true difference!
I highly recommend him!

Word got around. My friend, of a friend, had a terrible experience here. Lured by a false fixed interest rate. Shady business; no honor. One mans lesson is another mans fortune.

From the first contact with Curtis Joseph online from this VW dealer to the final delivery of our vehicle a week later, we’ve been very pleased with the vehicle, dealership and especially the sales experience. Thx so much for making the purchase so pleasant.

Super service de Jimmy au département de service, qui a été capable de faire réparer mon véhicule rapidement avant de prendre la route pour un road trip, et Check engine qui c’est allumé quelques jour avant de partir. Merci aussi à Joëlle à la réception qui répond au client et donne un excellent service! Super service merci beaucoup!

Jason, one of the team member tried to sold me a piece for my car that dose not even exist! We argued for many hours about this and he never told me that the piece was inexistant. He should be fired.

I have bought my first car with Curtis. He suggested me the right car with the needs I told him and was patient in my decision. It's been a year later and am still grateful for his service:)

Super staff côté service/entretien, des conseils sérieux et honnêtes, on se sent bien encadré. Un grand merci d’avoir répondu à mes 600 questions et ma liste de choses à vérifier sur mon auto toujours un plaisir de récupérer son auto lavée en sortant

It’s the 3rd car in a row I buy form them. Always had great service. The salesman I have been dealing with, Abbas Akar, is a real gentleman.

Nous sommes allés voir la voiture électrique ID4. Malheureusement, nous n'avons pas pu l'essayer mais nous avons été très bien reçus par M. Valeriu Solomo, malgré notre retard de 30 minutes. Il a été patient, et a répondu à toutes nos questions.

J'ai eu un très bon service de la part de Curtis Joseph, je vous recommande ce vendeur, pas de stress avec lui, il vous simplifie la vente. Bon service de la part du concessionnaire.

Just got my new car from them, it’s a Jetta. It’s an amazing car. A big shoutout to Valeriu, the gentleman who took care of us. He did amazing from A to Z service. He goes straight to the point, he has big knowledge of his products, efficient and transparent. Definitely recommend dealing with him!

Worst dealership ever. Save you time and sanity and go elsewhere. Turnover rate is so high you wont see the same employee twice in the same week. Employees dont care about your need and wants and only want to make the sale and get their commission. And they wont even hide it or pretend to care! If you have the bad luck to go to this dealership dont go see Alex. He will waste your time and money and make you go in circles. Have had a VW for 10 years but this will probably be my last!

I would like to take a moment to thank Jacob from the service department and all the team of Volkswagen Gabriel St-Laurent. I had an amazing service even if my car issue was really not easy to fix. Jacob was really polite, professional and patient. He made sure everything was solved and reassured me about it.

So lets talk about service
Not available most of the time
Having delay to call back maybe never sometime
Unorganized communication between service to others like insurance, parts,
I had an accident my experience journey was terrible maybe they can be sorry for delay but I almost been there over 6/8 time just to find out the process of my vehicle
Lack of support means when you have to receive your car clean after all mechanical and body work but they don't even follow you up

Hope you try your best for future

Excellent service, particulièrement de Jacob. On m'a bien accueillie et informée, et le travail a été bien complété selon les délais prévus.

Best experience ever! Mister Riad at the service department was kind and polite and very helpful.

He took the time to explain to me how they will proceed to uninstall my starter and install the new one and even took the time to help me download the application on my phone and show me how to use it.

Je recommande fortement M. Abbas de chez VW Saint-laurent. Son service est incroyable, il est à l’écoute et se démène pour obtenir ce que ses clients désirent. Très bon service après vente également.

Nice service. I have chosen wait option. They have nice lounge. Good WiFi and free coffee. Regular maintenance was done in w
2hrs.

I highly recommend Abbas Akari. He is a decent and friendly gentleman and will do his best to find you the best deal and make you happy. Thank you Abbas!

I highly recommend Alex Calugher. He is a very pleasant and friendly person to deal with. He will do his best to give you the best service and deal.

Je poste rarement des reviews mais pour le service que j’ai reçu aujourd’hui, ça valait le coût. Merci

Great customer service and they are really such an honest VW dealer. Here in Ottawa, another VW dealer was gonna charge me over $3000 but when I called Prestige VW in Montreal they checked on my car and they replaced the module under extended warranty. Really appreciate your services and I’ll drive from Ottawa for any arrives my car will require.

Had an amazing experience with service and parts department! Big thank you to Patrick Villeneuve and Stephane Séguin, 100% would recommend!

Gros, gros merci à M. Abbas Akar qui m'a procuré un excellent service. Très professionel et à l'écoute.
Si vous voulez une Volks, cherchez pas plus loin, c'est chez Volkswagen St-Laurent. Mon conjoint et moi en sortons très satisfaits avec notre nouvelle Jetta.

NEVER BUY VOLKSWAGEN.
4 weeks that my brand new Atlas is in the service.
The service department doesn't answer or return calls. My car has 4000km and is been in the service for the 3rd time.
-Suspension issues
-Parts broken
-Now electrical problems.
See previous reviews of my husband with pictures.
Volkswagen canada doesn't do anything for my case.
First and Last experience with VW.

Just purchased a Volkswagen Tiguan 2020 with our great adviser Tiago Alves. He's appreciated for his calm, patience and his listening skills. He has done multiple check-ins throughout the process to make sure we had everything. Definitely recommend working with him!

Je viens tout juste d'acheter une Volkswagen Tiguan 2020 avec notre conseiller Tiago Alves. Tiago est un très bon conseiller. Sa tranquilité, sa patience et son écoute sont très appréciées. Il a fait plusieurs check-ins tout au long du processus pour s'assurer qu'on a tout ce qu'il fallait. Je conseille fortement de travailler avec lui!

Patrick a bien prit le temps de tout expliquer les réparations à faire sur mon véhicule. J’ai reçu un bon service de sa part.

It's always a pleasure to visit and have my VW serviced at VW Gabriel. Staff is friendly and professional, and I love that they also give a free car wash before handing me back my car keys.

The service team at VW Gabriel has always been exceptional. The whole team changed recently for a complete new one, who will go through their learning curve (they will have to earn their 5-stars). I have always trusted the Service group to take care of my car in everything. I will continue to do so because they earn my trust all the time. Very courteous, very professional and very pleasurable to deal with. Excellent courtesy drivers with pickup and drop off service.

Prestige Gabriel, un concessionnaire qui a un service impeccable, courtois et professionnel.
Un endroit agréable et calme. À recommander.

This dealership had an accident with my vehicle and refused to take responsibility. Horrible service and attitude from the service manager Mario being rude and condescending the whole way. They finally agreed to fix part of the problem with a cheap repair using glue vs.replacing parts. First repair they did lasted a day, waiting to see for the second. The whole time they were stating that it was impossible it was them even though when I brought the vehicle it did not have the problem or damage. When I picked up the car it had warning lights and damage and when I asked why no one called me they stated the mechanic didn't want to tell me about other problems the car had other than what I asked them to do. Mechanic said he knew however the service representative told me no one informed him. Does that sound like a normal garage tactic to you? Usually I bring in for an oil change and get a laundry list. I have the first list of things done during the initial visit for oil and spark plug change and nowhere does the paperwork sate any issues with the car. Complete dishonesty and I would go as far to say it was criminal. Stay far away from this place!

Négocier les prix AVANT TOUT car vous pouvez avoir le même service ailleurs mais 4 FOIS moins chère qu’ici.je Déconseil!

Service de première classe, dirigé par Jimmy et son équipe: arrivé au concessionnaire sans rendez-vous, ils ont fait un diagnostique précis du problème, entamé les réparations sur-le-champ et j’ai pu bénéficié d’une voiture de courtoisie afin que je puisse aller à mon autre rendez-vous en attendant. Merci!

C'est vraiment rare que je prends le temps de mettre un avis, mais la j'en peux plus.je vous dis c'est l'arnaque pure! Evitez ce concessionnaire il y a que des rapaces

This is one of those dealership that the sales people actually listen to you and do not try to push you to make a fast decision. Staff are patient, knowledgeable, trustworthy and you can feel that they are available to assist you on your decision making.

Very impressed with service today.
Staff were efficient and professional.
In and out in 1 hour.
Keep up the great work.

Un très mauvais service ainsi une mauvaise façon de parler avec les clients je précise ici le directeur des pièces (MArio) surtout pas à ne pas recommander c’est un escro! M’as parlé d’une façon de les gens de la rue! Même pas un professionnel! Et déjà était à même pas d’expérience à vw! Viens d’intégrer le groupe! Y’a qulque mois! Étais à Mazda! Lol
Bref chers clients ou prochaines clients je vous suggère surtout pas Volkswagen prestige saint Laurent! Et oublies pas à prestige saint Laurent peuvent vous Donner à rendez vous à 10h et vous allez attendre 3h! Et fin de compte ils vous disent on peux pas l finir aujrdhui tu reviens demain! Lol j’ai jamais vu ce genre de service pas just au Canada au monde entier c’est normal un gas qui a pas d’expérience sois cultuelle ou professionnelle c’est ça le résultat!

Jimmy was extremely helpful. He followed up as promised and answered all my questions. This is by far the best Volkswagen dealership Montréal has to offer!

Un fabuleux service rapide, courtois et attentionné. L'équipe est dédié à la satisfaction de la clientèle. Ils sont bien organiser pour répondre au besoin de la clientèle et disponible pour toutes questions. Merci et à la prochaine.

Great service and very quick réparation time. Overall very satisfied. Receptionists and people at desks were all nice too but especially the man who helped me and then the lady who handled my payment and giving me my keys later on when I picked up my car. Two amazing employees right there, not to count even the people that worked out back to fix the issue in little time.

My first time here, the staff is very professional, courteous & friendly. They were very welcoming! They fixed my car the same day. Would definitely recommend this place

Very satisfied with the service, a special thank you to Jimmy Chacour for making my experience enjoyable and accommodating. Changed my tires very quickly.

Service Atroce, Mario le directeur du service parle aux client comme si on était des moins que rien, j'ai quitter hier avant que la situation escalade plus que ça, et une plainte a été formulé auprès de Volkswagen Canada. Je n'ai jamais vu ça un service aussi médiocre, en plus d'être compliquer et que ça semble être le free for all au niveau de l'organisation, on se fait traiter comme de la ma***. Je suis tellement écœuré par la situation que je suis prêt à aller payer dans un autre concessionnaire ou un autre garage pour faire faire la job que d'avoir à refaire affaire avec ces gens là.

Giancarlo is a wonderful sales representative. This is my second purchase at this dealership. I am very impressed with their sales service and of course the cars. Update, I have had the car for one year and just completed my first service. Gabriel continues to impress me.

Le service était excellent. Tous les employés avec qui j'ai interagi étaient sympathiques. Mon dossier a été pris en charge par Savario et Emily, les employés avec qui j'ai été le plus en contact. Ils étaient avenants avec un réel désir d’aider du mieux qu’ils le pouvaient. Mon expérience fut très agréable essentiellement parce que le travail a été bien fait, mais avant tout parce que Savario et Emily ont gentiment tout fait pour faciliter le processus. Je les en remercie sincèrement.

Big thank yous to the entire team at VW Gabriel St-Laurent! Everyone went above and beyond to make my dreams come true and made me feel  welcomed to my new family - absolutly loving my new Jetta!

Shoutouts:
-Jason Sills (sales rep) : From day 1 starting with our conversation over the phone I knew Jason had my best interests at heart, taking the time and listening to my wants / needs. Greatly appreciated his support throughout the entire process with all my questions and him going the extra mile to deliver, meant so much #grateful - highly recommend!

-Maysa (credit / finance) : Patient, understanding, caring, and absolutely went the extra mile to ensure top notch customer care  - thank you so much for looking after my profile!

-Julie (delivery specialist) : Loved Julie's personality! She was very caring and observant to all details! Made me feel comfortable and kept the process flowing as smoothly and efficiently as possible throughout delivery - the team is very fortunate to have her - valuable player! "Leave a little sparkle wherever you go" ;-)

-Selma (receptionist) : Amazing frontline care - Selma and I interacted on a number of occasions over the phone & in person at the dealership, she immediately made me feel looked after, taken care of, and valued as a new customer. Genuine & professional - wonderful customer care - thank you thank you!

Je ne suis pas de genre à chialer ni de commenter mais si je pouvais donner la cote 0, je l'aurais fait.
4 mois après une inspection payée, je n'ai toujours pas le rapport ni le reçu de paiement, malgré multiples appels. À noter qu'en janvier, la succursale ne m'a pas donné le reçu ni le rapport en alléguant une panne informatique. Ils m'ont fait marcher dans la neige pour retirer l'argent "cash" et 4 mois après, toujours le rapport attendu par courriel n'a pas été reçu alors que j'ai besoin de ce rapport pour faire une réparation. J'appelle et appelle à plusieurs reprises, mais toujours des messages laissés sans y donner suite.vraiment déplorable.

Je suis entièrement satisfait du nouveau Tiguan 2021 que je viens d’acquérir. Merci à Abbas Akar pour son professionnalisme, sa courtoisie et sa compréhension de mes besoins pour le choix d’une voiture. En plus, après avoir comparer le coût pour la même voiture chez d’autres concessionnaires, j’ai fait une bonne affaire. Merci encore Abbas pour le bon service. Marc

Merci et bravissimo pour l'excellence de ton service Saverio Ferrara (service carrosserie) ainsi qu'à l'ensemble de l'équipe de Volkswagen Prestige, sur Marcel Laurin. Je recommande fortement ce concessionnaire.

Bad service (only the body shop people I would say are the ones who really help out and are good)

Came in September 2020 for a maintenance. They offered me a courtesy car for free but got charged for it in October 2020. I did not signed any contract or document regarding the courtesy car but still got charged.
Tried to reach them via email or on the phone but no answer.
Dealed with many VW dealership and so far this is the worst.

Bought a brand new car with them only because I knew exactly what I wanted. Experience was not so good since the dealer wouldn't let us test drive the car and kept rambling about how good it drives (I know how it drives, Ive driven an identical model elsewhere before and had many vw's in the past but wanted to drive that particular one before I make the last call). We went ahead and signed. Day after, we get a call from them and they tried to now increase the price.what business are you running? Now its been 2 months and no follow-up call. Am I happy with my purchase? Nothing. Disappeared. We're back on the market for a 2nd VW now, an Arteon to be precise, guess I'll go shop elsewhere (so i can test drive it AND purchase). Also, considering changing the stars on this rating.
As a sale person myself, I like to build long lasting relationships with my clients.

I came in to buy just a simple windshield wipper and had to wait 10 minutes to get service and another 30 minutes for them to look for the part to finally tell me that they won't have any more in stock for another month.

Expérience très amere avec cette entreprise. Reprise de bail qui a pris 2 semaines et demi, problème sur problème. Le garage n'a sorti que des solutions de secours bancales. Ressenti qui s'est confirmé durant la rencontre physique, manque de sérieux évident. Changement des pneus au derniers moment, qui m'est facturé (un geste commercial aurait été apprécié). Je pars avec la voiture et le voyant s'allume, les pneus n'étaient pas assez gonflés. Bref je ne recommande pas.

Dèconseillé. Très mauvaise inspection pour un souci d'infiltration d'eau. Devis de réparation demandé de 6000$. Alors que qu'un petit garage trouve la solution en moins d'un jour pour 200$. La honte.

The service is so bad they never accept there's a problem with the car even when got checked from outside we found out the problem. Yes they do fix it then later but then makes something else not working so I've too go back and the cycle continues.

Excellent service chez VW PRESTIGE Gabriel
4 eme VW et toujours aussi impeccable!
Je recommande fortement Abbas pour votre prochain achat, disponible, à l écoute et efficace!

Je vous déconseille fortement de réparer votre véhicule à cet endroit. Option 1: vous sortez avec un autre problème qui apparaît par miracle.
Option 2: vous payez pour un problème qu’ils ont réglé et quelques jours plus tard le même problème persiste il a fallu à ma fille 5 visites avant de régler le problème.
Option 3: les coûts de réparations sont 4 fois plus les garages des environs.

J’espère sincèrement que
vous allez améliorer votre service à la clientèle et engager des mécaniciens compétant avec le prix qu’ont payent pour la mains d’œuvre ont méritent au moins un bon travail.

Always best team.
Mr. Tony, and your team, thak you.
Mr. Abbas. Thank you
Service team, you are amazing team, feel like family.
Maria, Alexandra, David.and everyone.thank you.

I've been with your branch since 10 years.
Always cheerful people.
God bless you all.

My experience was great at Volkswagen Gabriel St-Laurent. I dealt with Abbas. He was great! Super helpful, straight forward and honest. Highly recommend him!

Je vais avouer que nous avons eu quelques petits enjeux, mais au final Sergio (directeur du service) s'assure que le client est satisfait et trouve des solutions pour régler les problèmes. Je crois maintenant que nous allons avoir une belle relation pour les années à venir.

We had a wonderful experience. Abbas was very knowledgeable, friendly, courteous to our needs. He made our experience welcoming and easy. We traded our two cars in without any issues. He was willing to negotiate and our new car was ready within a few days. I would recommend Volkswagen Gabriel to anyone.

I brought my car today at gabriel dealership and they gave me appartement for the same day and they fixed very fast.very nice staffs and very welcoming this is it's not the first time I go the very happy (specifically mr frank) recommended

Great service from Abbas! He went above and beyond to ensure I found the perfect ride for me, and my needs.

Thanks man!

La pire expérience que j'ai eu dans un garage. Tout le monde se passe la balle! Je n'étais pas content du service que j'ai eu et au lieu d'essayer de régler mon problème, ils me donnent seulement le numéro de volkswagen Canada. Ensuite, je veux payer, il y a trois employées derrière le comptoir et aucune n'est capable de répondre aux questions techniques par rapport à ma facture et me répondent en levant les yeux au ciel comme si je les dérangeait! Vraiment déçu de voir comment les clients sont traités chez Volkswagen Gabriel.

Received excellent service when shopping and purchasing my car at VW Prestige. My salesman, Curtis Joseph, was very respectful, knowledgeable and prompt whenever I had to deal with him in person, through email and text messages. Going out of his way to offer me a ride to the dealership is just an example that shows how caring VW Prestige and its employees are. I would definitely recommend this dealership to anyone shopping for a Volkswagen.

Nous somme tres satisfait d’avoir fait affaire avec curtis Joseph ses un tres bon service qu’il nous a offert
Un bon conseiller, qui est a l’ecoute de ses clients! NUMERO 1