Voyages Amro Travel
16 reviews 4501 Sources Blvd, Roxboro, Quebec +1 514-624-4244 www.amrotravel.com suggest an edit
22 December 2022 19:00
Best office to contact for any Saudi visa issues. Lady called Radwa gave me yhe best service and immediately. Thank you
11 December 2022 19:00
Amazing people and service. Will book with them again. Some of their are lower then online by hundreds of dollars.
11 July 2022 2:38
This is the best travel agency I've had the pleasure of working with. Please go to them for any travel related inquiries and services.
They helped me get a visa in a very short amount of time and guided me through every step of the way, making sure I knew of every important thing. The cost of service is more than fair too. Very nice and friendly people as well!
In short, you would not regret working with Voyages Amro Travel!
They helped me get a visa in a very short amount of time and guided me through every step of the way, making sure I knew of every important thing. The cost of service is more than fair too. Very nice and friendly people as well!
In short, you would not regret working with Voyages Amro Travel!
30 March 2022 5:14
SERVICE MÉDIOCRE! AUNCUN PROFESIONNALISME? À fuir!
Si je pouvais donner aucune étoile ça serait encore mieux! C’était la première fois qu’on voyageait, on savait pas comment s’y prendre, on a était référé à cette agence, c’était la PIRE expérience de ma vie. On a reçu plusieurs messages de modification d’heure de vol, on a écrit plusieurs fois à l’agence et on avait pas de réponse à nos questions! On a appeler directement le responsable de l’agence (amro) et il a commencer à nous crier dessus et à nous menacer parce qu’on lui a envoyer les messages auquel il ne répondait pas Il nous a carrément dit que même s’il avait une nouvelle place, qu’il va même pas nous la donner…. Mais c’est quel genre de compagnie qui traite c’est client ainsi, a-t-il oublier que nous sommes au Canada et selon la façon dont il nous a accueilli et traiter c’est punissable par la loi!
Si je pouvais donner aucune étoile ça serait encore mieux! C’était la première fois qu’on voyageait, on savait pas comment s’y prendre, on a était référé à cette agence, c’était la PIRE expérience de ma vie. On a reçu plusieurs messages de modification d’heure de vol, on a écrit plusieurs fois à l’agence et on avait pas de réponse à nos questions! On a appeler directement le responsable de l’agence (amro) et il a commencer à nous crier dessus et à nous menacer parce qu’on lui a envoyer les messages auquel il ne répondait pas Il nous a carrément dit que même s’il avait une nouvelle place, qu’il va même pas nous la donner…. Mais c’est quel genre de compagnie qui traite c’est client ainsi, a-t-il oublier que nous sommes au Canada et selon la façon dont il nous a accueilli et traiter c’est punissable par la loi!
23 October 2020 12:29
Aucun professionnalisme.aucun suivi. Très déçue de mon expérience avec cette agence. Je ne la recommande à personne.
21 October 2019 3:13
Honestely, the vip hajj is very bad it cost 12800 dollars if you need more details just contact me (حشوم عليهم) imagine المطوف was very shame in front of us hajs (just revew Yac Dj comment below) and shame for this agency instead of looking to improve the service, there are looking for comments of 5 starsevery time they get bad comment just see by your self.
13 October 2019 13:38
Just came back from a vacation and seriously had the best experience. The agent helped me find the best hotels and the best route for my flights. Highly recommend this travel agency. All the best and I can wait to book my next trip with you!
11 October 2019 17:29
Just came back from hajj 4 days ago and the experience was great, the group leader was very knowledgeable and explained the process thoroughly.
The hotel we stayed in was a 5 star hotel right on the haram in macca and the same for the hotel in madina. We had some people in our group complain that some rooms were tight and had 4 beds, I remind these people that this is not controlled by the travel agency but by the hotel. Those rooms cost a lot in hajj season and people will never pay for a double or single occupancy, its too expensive.
The only issues we as pilgrims had, was the tents in Mina / arafa which were very bad, but thats out of the travel agency's control as well, they are controlled by the saudi government, all tents are the same for everyone else, the other issue is, some people who were very badly mannered and rude in our group.
Sadly our group had people who thought they were on vacation, and expected the trip to be as such. Hajj is not easy and people need to understand that.
The aspects of the whole trip from A to Z was explained, from the departure in Montreal including delays and long waits and connections at the airport, till the return back home, but as with every trip, you will always encounter people who ruin it for you, people want to be held by the hand and told what to do like kids, subhanallah. All I have to say to these people is shame on you, you went to hajj and you're coming back spreading lies and hate.
The hotel we stayed in was a 5 star hotel right on the haram in macca and the same for the hotel in madina. We had some people in our group complain that some rooms were tight and had 4 beds, I remind these people that this is not controlled by the travel agency but by the hotel. Those rooms cost a lot in hajj season and people will never pay for a double or single occupancy, its too expensive.
The only issues we as pilgrims had, was the tents in Mina / arafa which were very bad, but thats out of the travel agency's control as well, they are controlled by the saudi government, all tents are the same for everyone else, the other issue is, some people who were very badly mannered and rude in our group.
Sadly our group had people who thought they were on vacation, and expected the trip to be as such. Hajj is not easy and people need to understand that.
The aspects of the whole trip from A to Z was explained, from the departure in Montreal including delays and long waits and connections at the airport, till the return back home, but as with every trip, you will always encounter people who ruin it for you, people want to be held by the hand and told what to do like kids, subhanallah. All I have to say to these people is shame on you, you went to hajj and you're coming back spreading lies and hate.
04 October 2019 12:46
Very good customer service! Best agency! They are always available to answer your question and find you the best deals!
Highly recommend them!
Highly recommend them!
30 September 2019 23:50
Hajj VIP price 12800$ has nothing to do with VIP. I was disappointed!
Amro didn't provide any receipt or details to show us the plane ticket cost, the hotels cost and the other fees we paid for. I even asked for it but no answer! Is it legal to paid 12800$ without any receipt?
Amro didn't provide any receipt or details to show us the plane ticket cost, the hotels cost and the other fees we paid for. I even asked for it but no answer! Is it legal to paid 12800$ without any receipt?
28 September 2019 16:22
Absolutely dreadful customer service. Constantly interrupting my questions, rude and dishonest. Much better travel agencies out there that will meet your expectations and beyond. Avoid at all costs.
13 September 2019 13:05
Salam,
This is a review for Hajj package cost 12800$ called VIP:
To be a VIP package all the following points should be VIP:
1) Hotel in Mekka
2) Mena tent
3) Medina Hotel
4) Commute
5) Trip to get in and out the country
-
Based on my recent experience:
1) Mekka hotel: VIP (5 stars close to Haram)
2) Mena tent: under the expectations
big number of people in small tent, 60cm space wide to sleep - Crowded & disgusting toilets - far from Jamarate - Stayed 5 nights in this tent (7 8 10 11 12 Dul Hidja)
Knowing that VIP tents close to Jamarate are available for real VIP hajj package.
3) Medina Hotel: under expectations (even Amro's guide was surprised)
Poor restaurant, not working door cards, very crowded elevators because the hotel was overloaded.
4) Commute: VIP (comfortable and AC buses)
5) Return back home: under expectations
Very exhausting trip, 7 hours of bus from Madina to Jedda + 6 hours of Flight from Jedda to Frankfurt + 8hours layover at Frankfurt finally the flight to Montreal 8hours.
-
Overall; Alhamdulillah we accomplished our Hajj, the conditions were "OK" but NOT VIP, this package can be improved if the points above will be addressed or the cost should be reduced
If the travel agency thinks that the cost is justified in those conditions my recommendation is to provide a receipt or a contract between Amro and the customers to show fee details: Hotels, plane tickets and all other fees for more transparency.
This is a review for Hajj package cost 12800$ called VIP:
To be a VIP package all the following points should be VIP:
1) Hotel in Mekka
2) Mena tent
3) Medina Hotel
4) Commute
5) Trip to get in and out the country
-
Based on my recent experience:
1) Mekka hotel: VIP (5 stars close to Haram)
2) Mena tent: under the expectations
big number of people in small tent, 60cm space wide to sleep - Crowded & disgusting toilets - far from Jamarate - Stayed 5 nights in this tent (7 8 10 11 12 Dul Hidja)
Knowing that VIP tents close to Jamarate are available for real VIP hajj package.
3) Medina Hotel: under expectations (even Amro's guide was surprised)
Poor restaurant, not working door cards, very crowded elevators because the hotel was overloaded.
4) Commute: VIP (comfortable and AC buses)
5) Return back home: under expectations
Very exhausting trip, 7 hours of bus from Madina to Jedda + 6 hours of Flight from Jedda to Frankfurt + 8hours layover at Frankfurt finally the flight to Montreal 8hours.
-
Overall; Alhamdulillah we accomplished our Hajj, the conditions were "OK" but NOT VIP, this package can be improved if the points above will be addressed or the cost should be reduced
If the travel agency thinks that the cost is justified in those conditions my recommendation is to provide a receipt or a contract between Amro and the customers to show fee details: Hotels, plane tickets and all other fees for more transparency.
09 September 2019 6:36
HAJJ TRIP
First of all, I would like to thank Sheikh Saad for really making this trip easier for us. People expect they are going on a vacation and that the hajj trip wont have any complications. To be honest, we went to really good hotels. Especially the one in Makkah just in front of the Haram. I can't thank God enough for being able to do Hajj for the first time. We had great services and help elhamdolilah. Thank you Amro travel for making this trip to my expectations. I am also applying for my parents next year with you. My husband elhamdolilah enjoyed it and we will definitely travel again. I saw how you took care of people unable to do the tawaf, and this made me even more happy and self-relived sending my parents with you. JazakAllah kheir
First of all, I would like to thank Sheikh Saad for really making this trip easier for us. People expect they are going on a vacation and that the hajj trip wont have any complications. To be honest, we went to really good hotels. Especially the one in Makkah just in front of the Haram. I can't thank God enough for being able to do Hajj for the first time. We had great services and help elhamdolilah. Thank you Amro travel for making this trip to my expectations. I am also applying for my parents next year with you. My husband elhamdolilah enjoyed it and we will definitely travel again. I saw how you took care of people unable to do the tawaf, and this made me even more happy and self-relived sending my parents with you. JazakAllah kheir
04 September 2019 3:31
Je viens de revenir d'un pèlerinage à la Mecque. L'expérience est horrible pour le prix de 12800$.
À l'hôtel, ils mettent 4 lits dans une chambre de 2 lits. Aucun espace entre les lits. Au buffet, on nous prends pour des voleurs, à chaque fois il faut montrer patte blanche (hôtel à Médine) un bracelet en plastique à l’effigie de l'hôtel nous aurait épargner bien des désagréments. Aucun sourire de la part des gens qui travaille à l'accueil, pour toute question, on vous répond qu'il faut voir le responsable de votre groupe. Ce dernier bien sûr a d'autres chats à fouetter que de s'occuper des pèlerins qu'il accompagne. Aucun accompagnement pour les personnes malades ou pour les vieilles personnes. À Mina, il faut juste se débrouiller seul, notre accompagnateur ne dort même pas avec nous (pour lui et son fils c'est VIP), ce qui veut dire qu'il n'est au courant de rien. Aucune étude quant au temps du voyage: au retour notre voyage a duré environ 32 heures. Les gens sont arrivés à Montréal exténués. Ce n'est pas le cas de notre accompagnateur, car lui pendant l'escale de 8 heures à Francfort, il a pris une chambre d'hôtel pour se reposer (information qu'il a bien omis de partager avec les pèlerins). Pour un cadre bien meilleur que ce que nous avons eu pour 12800$, ceux qui sont venus des États Unis ont été bien choyés pour 8000$ US. Pour ceux qui ont l'intention de faire le Hajj, regarder plutôt du coté de notre voisin du sud (New York).
À l'hôtel, ils mettent 4 lits dans une chambre de 2 lits. Aucun espace entre les lits. Au buffet, on nous prends pour des voleurs, à chaque fois il faut montrer patte blanche (hôtel à Médine) un bracelet en plastique à l’effigie de l'hôtel nous aurait épargner bien des désagréments. Aucun sourire de la part des gens qui travaille à l'accueil, pour toute question, on vous répond qu'il faut voir le responsable de votre groupe. Ce dernier bien sûr a d'autres chats à fouetter que de s'occuper des pèlerins qu'il accompagne. Aucun accompagnement pour les personnes malades ou pour les vieilles personnes. À Mina, il faut juste se débrouiller seul, notre accompagnateur ne dort même pas avec nous (pour lui et son fils c'est VIP), ce qui veut dire qu'il n'est au courant de rien. Aucune étude quant au temps du voyage: au retour notre voyage a duré environ 32 heures. Les gens sont arrivés à Montréal exténués. Ce n'est pas le cas de notre accompagnateur, car lui pendant l'escale de 8 heures à Francfort, il a pris une chambre d'hôtel pour se reposer (information qu'il a bien omis de partager avec les pèlerins). Pour un cadre bien meilleur que ce que nous avons eu pour 12800$, ceux qui sont venus des États Unis ont été bien choyés pour 8000$ US. Pour ceux qui ont l'intention de faire le Hajj, regarder plutôt du coté de notre voisin du sud (New York).
17 January 2019 0:15
Excellent travel agency, always trying to help their clients to find the best prices. Highly recommended
05 August 2018 0:13
Attention!
Worst travel agency!
The saudi visit visa is only 250 SAR which is around 90 CAD now and they charge you 400$.
Never go there!
Worst travel agency!
The saudi visit visa is only 250 SAR which is around 90 CAD now and they charge you 400$.
Never go there!