Albert North Veterinary Clinic

I am upset over the way my pet's remains were handled, shoved in the mail like a letter. I specifically told them I wanted her feathers and wing impressions to be picked up at the vet clinic (which I happily wouldve done), and mentioned that Canada Post is not reliable and I've received damaged packages from Canada Post. Like, badly damaged, so I didnt trust them with such a delicate package. Then you put my pet's feathers and wing impressions in the mail! After going into lengthy detail about why I would rather pick them up. When I called to ask about them and why hadn't I received them yet, I was just told there was not even any tracking on the package, and nothing more you can do! On top of all that, I didn't even get an apology, just a lot of dead silence on the phone from you. You were cold and uncaring. I was also kept on hold for more than 10 minutes. This is a disgusting way to treat a pet, and a real disrespectful thing to do to me and my pet. It's almost been a month since she passed away and I still don't have her feathers or wing impressions that I asked for. I paid over $300 to have her cremated. Can you be any more insensitive? Maybe don't work with animals if you're going to disregard them like that? I'll gladly drive to Lumsden from now on. They treated my chinchilla with much more dignity in his death than you treated my bird in hers.

Very very accommodating when my GSP was cut very bad hunting. Did what they could to get him in! The front desk staff every time I have been there has been very friendly and easy to talk too even when it’s busy and phones are flying off the hook. The vets are always pleasant and knowledgable and help out the best they can.

I can't thank all the staff at this clinic enough for how wonderful they are. So compassionate, so helpful and overall just amazing. I had an emergency situation with my dog and they beyond exceeded my expectations. 10/10 recommend!

Unfortunately we had a “pedicure” and paid for it, to only have to take our dog to get his nails trimmed elsewhere the next day. Do not tell them your feelings on a service you paid for but not fulfilled by them, or you will be asked to leave. Poor customer service with poor services provided!

Me and my dog will be taking our business elsewhere after nearly 4 years of loyalty.
We used to trust they would only help with essential services, but now they are pill pushing and lacking consistency in communication.
We used to be excited to visit but now we just prepare to be upsold.

We had out pal Oliver the Golden Goldie neutered here last month. They were professional and helpful. We were very happy with everything and Oliver healed like a champion. Thanks again~

I want to make it known to absolutely everyone to never ever attend this vet clinic! We were so loyal to this vet clinic for years absolutely loved them! We pay so much money into our insurance for our pets aswell. We have never ever changed our insurance program in, 2021 we went in paid a huge bill and they said they sent in this bill and we would receive our refund of our percentage we get in return. Then again we went in 2022,3 times throughout the year paying thousands of dollars while paying our insurance so we could receive our percentage back. We had noticed that our money never came back and this had us wondering what was going on every time I called they said they would send it in and never did only find out when they did they were sending it to the wrong places after months of sending it to the right place so someone just decided to change our insurance and it was being sent to the wrong place. Our insurance has a policy that they will not refund us after 6 months this means we we’re out thousands of dollars. After speaking with our vet they admitted fault and said they would talk to our insurance company. Our insurance company said they couldn’t do anything because it’s not their fault it was the vet clinic’s fault they even admitted to it. When we asked for a refund or a credit they said no leaving us loyal customers out so much money and then having no remorse for what they did. They are irresponsible and don’t care about their customers. Don’t attend this clinic they will screw you over.

Just came over with my Animals after leaving my last vet of 13 years. Man I didn’t realize what I was missing!
Amazing & super friendly staff!
Albert North has a nice clean and organized building plus you can go inside with your animals and not have to drop them off and leave them.
Highly recommend Vet!

Very friendly. My cat had an accident in her kennel on the car ride over. They didn't mind helping to clean her and her kennel. I really appreciate this. Other vets don't care about the animal like you do. Thank you

We took our cat in on sat because she was losing weight and having lethargic issues (she was seen by the 24 hr vet clinic previously who weren't following up with us) a couple days before her appointment, we thought she was on her last legs. Her vet was very compassionate, you could tell she didn't want to give up on her or have us pay any unnecessary costs. Today our baby is almost back to the way she was before she got sick.

If I could give 0 stars I would. This place cost us over $1000 with their incompetence. My dog and cat have been coming here for years. But in this past year we have spent over $1000 in services. Luckily we have insurance to help cover the cost. So what happens was the front office told us their were send in our receipts with the vet signatures to our insurance company. Well we kept not getting reimbursed so we would call the insurance company and ask what’s going on. They would said they haven’t received it. So once again call the vet clinic got them to send it in. This was a problem the whole year. So one day we call and the guy at the front desk told us they have been sending it to the wrong email address. Even though every insurance claim they signed and sent away had the correct one on it. So they resent the claims in for. The pst year and that point they were to old and we would not be reimbursed. You would thing that since this Vet clinic admitted fault they would give us some kind of tab or reimburse us in some way. Nope just “ There’s nothing we can do”. Won’t ever be back

Shout out to the staff and Dr. Broberg for the quick response to our sick rabbit. They fit us in that day, diagnosed the problem, provided all medications. They even showed me how to administer one since we were 1 1/2 hour drive away. Lulu is fully recovered and performing zummies again Thank you

Took my baby for a lump and the service was lovely! No wait time (could've just been a lucky one), clean place and everyone made your pet feel like a star.

Of all the vets I've been to in the city, this is the best one, bar none. Staff and doctors legitimately care about your pets and their outcomes, despite always being so busy. Special shout-out to Dr. Broberg and Dr. Fisher for their kindness with our pets as well as with us. You will be VERY hard pressed to find a vet that puts as much time, effort, and care into their clients as North Albert Vet Clinic does.

100% recommend this practise.

Prior to visiting, we had attended 2 other clinics to figure out what was causing my dog issues. It was determined that he had an allergy but it was trial and error to figure out exactly what was causing it.

I decided to bring my dog to Albert North after reading some reviews and information on the veterinarians at the practise. From the moment we called to book an appointment to the check out process, the staff was absolutely wonderful. Dr. Emily Boutilier is attentive and compassionate, and takes the time to chat and explain things to you. I am so glad we were able to meet her, so far the treatment recommended is working fantastically for my boy George.

Again, the staff is great here. I definitely recommend this clinic!

I really like the people here but I sat in the examination room waiting for more than 50 minutes which is unacceptable

Sadly I can't remember anyone's name everyone was really supportive helpful and understanding me and my mom had to put down our beloved dog they were really professional and polite they allowed us to stay with our beloved miso for as long as we want it thank you very much from me and my mother

My dog children love the staff, and so do I. They're empathetic, do whatever they can to help, and feel more like family than a business.

I have another vet clinic that is actually more convenient and closer to my house, but they they were never accommodating in my early years of pet ownership.

They are always amazing to our puppy, we have been with Albert North Vet for decades. Such good staff and Vets! Thank you

The team at Albert North Vet Clinic saved our dog’s life, diagnosing and treating a rare immune disease over the course of a year. We have since moved cities, but will always be thankful for the incredible care they provided our pup!

I recently had to put my fur baby to rest, it was one of the hardest things I’ve ever done, it still bothers me to this day but Albert north vet clinic really helped us out, it’s a difficult situation and task to be in but while we grieved in our pain the staff was incredible, so accommodating and understanding and most importantly…patient, they did not rush us in our difficult time, I really appreciated them even though it was a tough day, thank you again from the day our fur baby first meet you guys as she was a kitten to now a senior baby.

Thank you Dr. Fisher and all support staff! You all were again there for me when My old T cat needed you most!
Since 1987 I have been treated with compassion and professionalism at this clinic! I have always recommended you and will continue to do so
Thanx, Daphne

Not impressed at all with how we were dealt with when we put our 16 year old dog down.
We have been coming to this clinic for along time and I cannot believe how painful they made it.

We were put in a room with our dog and two girls (one seemed to be in training) came in to have us sign papers and pay. The girl that was doing the training was very cold and not sympathetic at all. As she she was leaving she said “sorry about your little friend”.
That was it! She was terrible.

The vet was some what kind but did not give us anytime to be with him before they put him down.

The whole experience was tramatizing and horrible. It's a very hard thing to have to do as it is but this clinic left us feeling worse. We felt like they were busy and just pushed us out as fast as they could. It was absolutely horrible!

I have a new clinic that a few other people recommended instead and we will never go back to this one. They were very unfeeling.

We had to put our dog to sleep the staff were beyond amazing
So gentle with him and the space was set up so amazingly for his comfort as well as ours to be able to hold him as long as we needed
They were so good to myself and my son before during and after the process

Told me some information about spay and neuter and suggested I wait a full year for my dog to be neutered. I think this is wrong. I searched for a vet that will neuter my dog at 4 months old.

What an amazing place. So compassionate. They were the only vet we contacted that were willing to help us with euthanising our girl who was in a lot of pain. Our regular vet said the would could schedule her 4 months out, others said they preferred not to do it if it was their patient. I was quite angry but then Albert North was amazing. As soon as we walked in they greeted us, showed compassion, understood where we were with our emotions and let us choose every thing that took place that morning without being rushed or wanting to interfere.
I'm so happy they took the consideration to put our beloved pet as their first priority as no one wants their loved one suffering.

Thank you Albert North. You've helped put our baby girl at rest and put us on a path of healing.

When faced with uncertainty, our pets needes have been meet in so many ways. From the Front Admin staff, to the Lab techs and finally the Vets. They are all dedicated to facing the adversity on the road ahead with you. Moving like water to find the path of least resistance for your pets that work. Very grateful for your kind advice, last but not least your heart.

Though it was too late to save my girl, Dr. Fisher was extremely kind and compassionate, even personally sending me a card after she passed. Friendly, passionate staff as well. Everyone here genuinely cares about what they do!

Worst veterinary experience ever and only had a phone call to ask a simple question terrible service they can't tell you anything themselves if your like me and need an exotic vet please go to gardener park they took absolute beautiful care of me and gave me way more helpful info saved me a vet trip thru a phone call even im absolutely disgusted with Albert norths service representatives and there overal knowledge and care for their customers I would NEVER EVER take my pet here grateful I got this shifty phone call before they messed with my baby's

Super nice receptionist!
Great service and the vet doc was excellent!
The tech called me and was very thorough on the at home care instructions and what had happened with my cats dental surgery
Also very reasonably priced for 6 teeth extractions, and all the care involved!

Staff is very friendly and enthusiastic. I was recommended this clinic from a friend with two dogs. I brought my first puppy here and they did everything to make the little one feel welcome and at ease. I look forward to future visits.

I needed our one year old dog to be seen for a probable ear infection; our vet couldn't see him for two more weeks. The Albert North clinic was the first place I called because of its location. They had no room to see him either, but I just have to give a shout out to the receptionist for her professional and friendly manner. She recommended that I call the Animal Clinic of Regina because ". They are fabulous over there and they have a walk-in clinic today. " Great advice - she was absolutely correct. I am grateful for her pleasant, helpful attitude.

This clinic and everyone that works there deserve 10+ stars! They are ALWAYS professional, easy to talk to, and their passion for pets is always on full display. My dog Rookie literally drags me into the clinic because he knows he's about to get tons of attention and treats from the staff lol. Thanks for all that you do!

We have been going to this clinic for 20 years. Dr. Fisher is amazing! Not only does she care for my dogs and cats, but my green basilisk (lizard) as well.

I am always so impressed with the staff at this clinic! Communication is very clear and I never feel like they're rushing. Everyone is very friendly and genuinely care about the animals. Pricing seems quite reasonable too.

Amazing care for my dog every time we go in. Due to covid we couldn’t go in with the dog and they phoned and asked questions and talked through all her care to make sure she was comfortable and she got good care. Wonderful veterinary care.

Called and couldn't get through so went inside to get ignored, the girl got off the phone and didn't say anything just walked past me, as far as I am concerned the doctors there should be ashamed of the poor customer service that I received, they should really watch there front staff they could definitely do a lot better, not pleased with them

Everyone I interact with here is absolutely wonderful. I greatly appreciate the love they show my cats when I bring them in, and how great they are with me and my husband when we call in to ask questions or pick up cat food.

I’m so grateful for the compassion and care they showed me and my lady in her last moments. They also had exceptional care when my cat needed a procedure. I definitely recommend.

Thank you to the staff who were so patient and kind when I had to say goodbye to my cat. I greatly appreciate their professionalism during such a difficult experience.

Very good vets but always a problem with availability. Phone no response except to leave a call back number. Appointments may be days and days away. I get the sense not enough staff or vets there. Too busy.

For more than thirty years, our dogs have received their veterinary care from the North Albert Veterinary Clinic. We have been pleased with the staff, guidance and service provided; however, recent events warrant specific accolades.
In early December, Dr. Tracy Fisher performed surgery to remove fifteen bladder stones from our small dog. The surgery was without complications, the incisions small and all stiches internal. However, over the following weekend, the incisions became infected. Dr. Fisher was perceptibly concerned and distressed. On a daily basis for more than a week (including her day off), Dr. Fisher cleaned and flushed the wound until the condition was alleviated. When we inquired as to our billing, she advised us there would be ‘no charge’. Pointing out the numerous visits to the newly renovated spacious office, the three additional medications, the surgical gown (protects the wound from licking and scratching) and the ultrasound, had no influence on her opinion. Throughout this challenge, the veterinarians, technicians, receptionists (Racheal), were caring, courteous, understanding, sympathetic and accommodating. Care instructions were provided verbally and in written form. Dr. Fisher often updated us and returned our calls.
We trust Dr. Fisher and a guest will enjoy our gift of a pleasurable evening at a local restaurant.
Our sincere thank-you; Dr. Fisher and staff. We highly recommend your clinic.

Hands down the best place to take your pets.they are kind and caring and give the best care for all kind of animals.over the top compassion.great prices.the best vet

The staff at Albert North were fantastic. I have a sick hamster that desperately needed attention, took her to Gardiner park earlier with little help. The people at Albert helped so much, we are now just hoping for a successful recovery.

This office never ceases to amaze me. They treat my cat like a celebrity every single time. Due to covid, owners cant go into the exam with their pets. I felt so comfortable handing over my baby because all staff involved were so ready to dote over her. As we were leaving I saw them doing the same for the next incoming pets. I seriously can't say enough good things.

I also totally forgot about my appointment and missed it. I was able to reschedule for the next week with no issues. I felt so bad and the staff were so kind about it.

Must say much better than the 24hr clinic. Actually listened and responded to my concerns didn't just throw pills and tests at my dog

Took our dog here for the first time, and everything was great! We’ve had poor experiences at other vet clinics where the Doctors have been extremely pushy regarding services and products. This was not the case at Albert North. Doctor Liebe was absolutely great to deal with! Very caring and kind with our dog, who had no problems with her examining her or getting her shot. Will certainly be back in the future!

I have taken my fur babies here for years. I'm always impressed with the friendly caring staff. My girl Mona the Dane has anxiety. The vets and staff have always been mindful and respectful of this. I won't take my girls anywhere else

Kind and loving staff! First time going here with our bearded dragon, and they provided us with all the support we could need. Thanks guys!

Fantastic staff! Knowledgeable and caring!
My beloved dog passed in May, she was 15 yrs. During this pandemic they allowed my husband and I to be with her until the end. Precautions were taken of course, masks, separate entrance, all the protocols were taken. They were super kind and understanding, didnt rush us. My current boys (dogs) go to see them, and only them! Great job you guys!

Best clinic in Regina and surrounding area hands down! The staff is amazing and helpful. The clinic is hand holding! They walk you through all the steps needed to care for your sick pet. I was also shocked to get a follow up call from my Vet. The care for your pet doesn't disappear after you pay the bill.

If you’re a new pet mom and looking for a vet I seriously recommend this place! 10/10 service and accommodation. Dr. Goodman is the best! She’s very patient and loves her job! Everyone in there is very compassionate!

Always friendly and understanding when I'm concerned over what ultimately ends up being nothing. Try their best to squeeze you in for an appointment most days. Excellent customer service. Absolutely trust them with my puppies well being!

They are very friendly and treat our dog with such care and compassion. They are very professional and make our pet feel at ease. The vet explains what she is doing and why. It makes us feel comfortable too. Our dog loves going there.