Best Western Premier Prince Albert

Just went for a meal which was good wasn't busy at all may have been an in-between meal times9

By far the best hotel in Prince Albert. We came in late and disoriented but were still greeted with a warm welcome. Our receptionist, a nice young lady was very friendly and kind, her service was above and beyond. The room was fantastic with slick modern design. We felt very safe here and our car was kept secure. Thank you Best Western Premier Prince Albert for the most romantic, luxurious night of my travels this autumn!

Modern and clean (almost) hot tub was out of service (not a problem and the staff were apologetic about that)

The pancake machine was a massive hit and delicious.

Coffee machine in the lobby was OUTSTANDING!

Quiet.
Beds were like sleeping on clouds.

Bathroom fans are efficient, very nice.

The bedroom had unique style, very welcoming.

I stayed for 8 days in this hotel for work and it was an absolute pleasure! It's very quiet and has a extraordinary breakfast and Specialty coffee maker. They have a quiet little bar area that's perfect for evening suppers. The room I had was quite spacious and had two nice sitting areas for studying or getting extra work done. The bathroom was also very nice. Some of the washrooms have bathtubs but mine had a walk-in shower which was very fancy! 100% would recommend this hotel for anyone staying in a PA.

The hotel room was quiet at night, and staff were friendly. Large Breakfast with hot food and good selection. Exercise room was small, but equipment was modern and in good condition. I would stay here again.

We stayed at this hotel in December for 2 nights. We came to Prince Albert to visit family and I will never stay here again! The first night was ok but the second night was a complete nightmare! No manager in sight, would not come in under and circumstances. There were drug deals happening and people partying all hours of the night. Kids in the pool with no adult supervision and the hotel workers were no where in sight. We had called down for towels so we could shower and were told they had no clean towels and they would bring us hand towels. 0/10 would not recommend this place.

Rooms are nice being a newer hotel. Beds are comfortable and rooms are clean and modern. I would rate 5 stars except for a couple of things. The room temperature is hard to control. I would go out and set the thermostat to cool down the room to 67°C, then turn off the thermostat when came back. Partway through the night the room temperature would go up too 74°C. The bathroom shower there's no ledge or shelf in order to put your shampoo, etc when showering. Also seems strange not to have a shower door that closes but maybe that's the new modern style?
The staff are friendly and polite. My smoke detector battery died and the front desk fellow ended up having the rob a battery from another room because the one he gave me was dead as well. Lol. But was super apologetic and friendly.
Also found it not very sound proof. You could here people walking above you and all the noises from the hallway. Otherwise a nice hotel.

For the second weekend in a row the hotel
Is run by kids sports teams.

If you plan on relaxing on vacation or after a long day at work then this hotel
Isn’t for you.

I would have left after the events of the previous weekend but I had already paid. I also spoke to the manager and he assured me that this was a one off. Well, that’s another lie.

Don’t stay here under any circumstances as the customer service is ZERO.

Please stay here if you want dirty rooms, halls full of dirty laundry (short staffed), no clean towels-evrn for the pool for 12 hrs (too short staffed to do laundry), if you want your reservation "lost", if you never want to hear from a manager, (as staff can only give out his email that he NEVER responds to). Looks like a beautiful building but WAY overpriced for cleanliness, and service

I had a booking but the manager canceled it by mistake and provided no communication. When I went to check in there was no effort to make it right and there were no rooms available. The only thing that was offered was to call the other hotel to see if there was a room. It was a frustrating experience and not up to the standard of Best Western.

Newest hotel in Prince Albert. I always stayed at another hotel however the comfort of the beds at BW Premier are second to none and this soon became my favorite. Pool and hot tub, hot food options (complimentary hot breakfast) and lounge on site, even a liquor store next door. A little pricey compared to others but room comfort makes up for that. If your staying in PA then I recommend.

We had an awful stay almost 18 months ago (July 2021). Long story short our rooms were dirty, had other people’s garbage in them still, dirty sheets on the bed along with other things. I have a previous review with more details. I have called Best Western main customer service line several times as the hotel would never return my calls or emails. They notified the hotel to call me and the hotel would not. Finally in Feb 2022 someone called me back. She told me she would talk to upper management and get back to me. My call was never returned. Again, I called main customer service and hotel. Heard nothing back. 2 months ago I called and finally talked to the manager at the hotel. He seas great and apologized for everything. He the told me he would give me a full refund. He took my credit card and did the refund. The money was never refunded to my credit card. I have been calling the hotel for 6 weeks to see what’s going on with promises of call backs and haven’t heard back until today. I spoke with the manager who said he did put the refund through but then the owner of the property stopped it. I called best western main customer service again who basically know nothing and cannot do anything. I am shocked at how horrible this hotels customer service is. This should have been dealt with 18 months ago during my stay!

Great experience. Spacious and clean room, stayed on 3rd floor. Friendly staff. Certainly will book again if visiting PA.

Everything was good until they allowed families with kids to run up and down the halls non stop.

By far the best hotel I've stayed at in p.a Kane, shendaia, and all the staff are amazing. Go above and beyond for the guests.

Service really need to improve, I called to make a reservation with the company rate that we have with Best Western the front desk told me "call tomorrow when my manager is available" so I have to called the national number to get the rate and book my hotel. Finally got my booking and When I tried to check in and leave my baggage as they do not have rooms available until 3: 00 and I understand that is the rule for most of the hotels, basically I was told again " it can not be done" perhaps the branch at Medicine Hat should provide some customer service trainning as they will not give the room but they will hold your baggage and when you return to check in they just give you the keys because they "think outside the box" it is a shame for this brand as this hotel will be name as "it can not be done the basic guest service"

Room cleanliness issues when we first checked in - garbage cans not emptied, sheets hadn't been changed in either bed and hair all over the bathroom floor.

The hotel is new and rooms are spacious and clean. The service it top notch, the manger is extremely helpful and accommodating. Would highly recommend it.

By far the best hotel in PA. I recommend staying here. Excellent service and a call to see if I needed anything.

Their in house restaurant was wonderful with excellent lemon chicken.

Had to cancel reservations because my family got covid. Was told I’ll still be charged for the room. Stuck at home but charged $220 for nothing. Do they expect me to still go to the hotel with covid and sit in there to get my moneys worth.

We’ve stayed here a lot, this time the cheap electrical USB sockets fried my iPad. Use huge caution if you’re going to use them. Plug it into the wall instead and not the sockets by the beds.

I've only been as far as the front desk cause I was just there to inquire on rates but from the moment I walked in, I was amazed at how nice it is. My cousin stays there all the time when she's in town and her and her husband sure like it. I've never seen the rooms or much else but the front desk clerk and manager were very helpful.

I called to book. They offered a double bed for $91.
I paid, took my receipt and realized they charged me a king size bed.
When I called to deal with it, I was told to call back during business hours!
$91 to $222 is a huge difference to some.

Good motel that's hidden behind Canadian Tire and very quiet and lots of people this weekend due to senators vip 2022

Good place to stay overall. Only minus is that if your there for a few or more days breakfast is always the same with no variety

This hotel was awesome! Great staff, big clean rooms! The lady that works night shift was super helpful! Would definitely stay here again.

We had an excellent experience at Best Western Premier Prince Albert! Great room, great staff, food and service! Management and staff go out of their way to make your stay special!

Absolutely wonderful stay!
The rooms were clean with super comfortable beds. Lots of space in the room and a good sized desk to work on.
The staff are friendly and very helpful.
If you go to the pool, you can relax under the always changing lights on the ceiling. Very cool.
Everything in the hotel was clean and you can smell the freshness of it all.
Hot beakfast is delivered right to your door due to covid. They delivered at the exact time I requested it.
Wonderful stay here! Will be back!

Terrible hotel. The hotel doesn't even have extra towels in the pool.the rooms are not cleaned.the food is not tasty.the hotel is not worth the money they ask

Place was clean and the staff was incredible! Especially my bartender Val. Swear to god thought she was from Boston. I was in the industry for a decade and I have yet to meet somebody as personable, precise, hard working and caring as Val. Promote her.

The Front Desk Manager Shannon is always ready to come to your rescue and go above and beyond! Thanks for all that you do!

Dishonest ownership
Incompetent management
If they give you something that requires your signature, read it thoroughly. Very shifty

Nice, safe hotel. Check in was quick and easy, check out was the same. Only two complaints, and fairly minor:
1) thin feeling walls. I could hear my neighbors TV at times, maybe they had it cranked up, or the walls are just thin.
2) the food from the lounge. I had the 18 dollar premier burger, and would not recommend. Rubbery burger patty, a pathetic spine of romaine lettuce, very thick tomato, and the fries were soggy and flavorless. Didn't try anything else since the burger was so disappointing.

All in all I would stay here again

Terrible! Multiple times staying there and all the rooms (within different company members) had zero hot water to shower at the end of the day or even wash your hands. We also asked for a couple plates, as we ordered food in, and they said they “didn’t do that”. Would never recommend that anyone stay there. Would give zero stars if possible.

Certainly my choice if staying in Prince Albert. Very clean, spacious and comfortable. Great for the price.

It's actually a really nice place to stay. Beautifully decorated, comfortable beds, easy to get the hang of. The list goes on but there are better hotels, maybe not in Sakatchewan. And the food could use some improvement too but either ways, I really enjoyed my tiny vacation there.

Poorly operated, unorganized, constant mistakes made during check in/check out. Rooms are very standard for the price. Several rooms have a Wi-Fi router in the ceiling that lights up the entire room while trying to sleep. Both stays have been charged more than the confirmation amount. Top dollar for standard rooms and those ridiculous shower curtain rods that hang down like they're broken. Shower curtain was stained with what looked like blood during last stay. Going downhill fast for a fairly new hotel with tons of potential.

Beautiful hotel
The only negative thing is that was the parking lot was icy. *careful*. But other than that the environment and the rooms are spacious and very lovely

Stayed there for 2 nights and they ended up charging me for 3 saying they can’t refund anything because there system says 3 nights. Have the receipt for two days.

Phoned in booking. Did not receive email confirmation and staff coming to work found accommodation elsewhere as I was out of town. Was billed for the days not stayed. Have not received email receipt/bill. Have contacted Hotel and no help from staff. Manager has not responded to me email. Very poor business practices (shady to say the least and also incompetent) Will not book again or advise our incline locus staff to avoid at all costs.

According to the events unfolding for a family in front of us, the hotel seemed overbooked or housekeeping was running late. At 4 PM the family was being denied accommodation so they hurled expletives at front desk staff. Front desk staff seemed confused while these weary travelers seemed to loose patience when a reservation seemingly went unhonoured! I would not have expected this from this hotel. This is why the hotel now gets only 3 stars. A previous experience with this hotel was much better. Otherwise this hotel is quite nice.

Very Disappointed in this hotel
Terrible customer service
Came for an anniversary getaway and was very unhappy with the hotel and the staff that offered us 10 percent off to stay in our king room that the door wouldn’t close and the mattress was split in half making it impossible to actually sleep in this bed

One of the nicest hotels I've stayed in. Very clean and quiet. Will be staying here again.

Nice lobby area, looks fancy, good chairs & tables, good lighting, coffee refreshments, TVs, mirrors, internet table, Electric Car charger,

Great hotel! Very friendly staff and the rooms are nice and clean. Continental breakfast gets delivered right to your room, at the time you want, great way to prevent the spread of COVID! Added security when going up to your room, card access only. Wonderful place to stay.

The hotel itself is pleasant. Newly built and obviously well constructed, the physical property is very nice. The hotel staff, all mostly overworked, were extremely pleasant and apologetic about the property's obvious operational shortfalls.

Hotels should not run out of milk for breakfast; and if the "man who orders milk on the weekends didn't order enough", it most certainly should not happen again two weeks later. I full understand the difficulties in attracting, training and retaining staff in more remote locations; this, however, is partly why they subscribe to pay Best Western a substantial management fee, and is an issue that the investors should have thought through more thoroughly before opening such an expensive property. I also fail to understand why the GM would not have simply gone out and bought some milk from a nearby supermarket. I really don't care if "that is not the way we order things"; when things go wrong, you improvise.

True, its guests seemed to be "mandatory corporate"; construction crews, visitors for the various regional government services offered in PA and not tourists. No discretionary traveller would put up for long in what is (at heart) and expensive and upmarket Staff House.

Other minor, but distracting issues are the chairs at the desks in the rooms. They are all too small, and were obviously purchased independently on deciding the height of the desk. A minor issue, perhaps, but the hotel is not shy in charging for their rooms, and the furniture is a part of the offering.

Not to mention that one day, out of a three-day stay, our room was not cleaned at all. Nothing touched. Again, a substantial room charge for the stay and no apology or compensation for not bothering to clean up. I understand from a conversation two weeks later this was and "executive decision" taken because of a staffing shortage. A pity that there was no "executive decision" to compensate the clients.

A beautiful building indeed; it is, however, dreadfully managed, and this lack of attention and concern for detail permeates itself onto the able staff who have to carry a load that goes way beyond their paygrade.