Dairy Queen Grill & Chill

Been going to this location for many years now and I have finally had enough. Worst service ever! Food always seems to take a long time whether or not there is a line of people either inside or in the drive through. I have noticed on almost every occasion that there seems to be a large amount of staff standing around in the back of the kitchen either glued to their phone or distracting others, no one servicing the front counter, while what looks like two members working the equipment and what I believe is a manager stuffing bags and trying to keep up.

Just tonight at 6: 30pm we ordered in the drive through and as I waited at the window I saw 3-4 staff all standing around the warming lights talking about the one persons nails (I am assuming as they kept flashing their nails and doing close looks at them). I saw the staff slowly place fries in the bag as they were more interested in talking, and then stand with the bag closed and continued to talk for at least 30 seconds before handing the bag to me. When we returned home they had forgotten to make my daughter's kids chicken strip meal. I went back to get a meal and when I mentioned that they had forgotten a meal I saw staff laughing, finger pointing to each other, and then one of them (the one with the nails done) started to flip the finger to all the staff in the back and laughing. (at least that is what it looked like)

This location has never had the greatest staff working there and I was always chalking it up to there being a shortage of good workers. I am starting to believe that the managers and owner of this location truly do not care how their establishment is being run.

Was disappointed when waiting 20 mins service. When you saw them chatting in the back

Been here a lot and there’s this cashier that is really good but today, the service is bad. Firstly, they will give you the receipt with the number but they won’t call that number, instead, they will call the number that is on their screen different than the number that is on the receipt so someone took our order and gave it back because its not theirs. It would’ve been better if they call the number on the receipt.

Had to put my crispy chicken from the sandwich in the oven as soon as I got home, it was completely pink inside. Service was extremely poor too, I was the only customer inside and it took 20 minutes for a chicken sandwich. I can understand if there was a line-up at the drive thru but it was dead.

Good hospitality and food taste and service as expected. Not too good not too bad.

Great service, the lady at the counter let us know the crispy chicken sandwich would take extra time before ordering. The remainder of the order was prepared quickly.