GUESS

The guy and girl working on Jun 4,2021 were rude as ***.
They both gave us judgemental looks.
The other comments also mentioned about their racist behavior.

Horrible and terrifying experience, Asked for a refund of a coat and the manager started sniffing the coat, claimed that there are discolouration and told us it was dirty.other customers were watching.we were humiliated.the coat had its tags on and was not worn. I asked her for her name and she said NO and walked away on us! Left us standing at the counter. I have never been humiliated like this in my life. I had a child with me and we were embarrassed, everyone was looking and pitying us.she left us while we were talking to her.shocked.will never go back. Racist and rude

Great experience. Linda and other lady at counter were very helpful.

I ordered in Guess Factory and the service was so sucks. Supposed to be gifts for my niece and nephew. I've waited for 3 weeks to arrive but yet, I've not recieved any. When I phoned the customer service and they just simply said that my order was CANCELLED! Because it was already out of stock! WHF! When I placed my order it shows the availability of the items! And The GUESS factory Hasn't even bother to email or phone me that they have to cancel my order! The fact that I was expecting and waiting for the items! The service was so lame! Very disappointing!

Ali, store manager: extremely rude! Guess should be ashamed of hiring such a manager who can’t assist customer.
Hello GUESS! Customer service?

Pulled out card from underneath the table mentioning items can’t be returned for refund if you bought during Christmas.no One has mentioned that to me when it was purchased!
So now my option will be merchandise credit must be used in certain period of time! I was angry at that point.

Well I called customer service line and told them about the issue why I want to return the item. He called store and other manager mentioned if it is not final sale he will give refund.or GIFT card (not the merchandise credit as per Ali)