Heritage Inn Hotel & Convention Centre

We were here for Sunday brunch, not as staying over guests. Enjoyed the meal. Always a busy brunch

Spacious, accommodating rooms with everything you should need for a good visit. The beds are comfortable, the towels and sheets are replaced daily, and the complimentary breakfast is good.

I went there for the past 2 nights! And I was very happy with the room, and the overall experience! The staff were very friendly to us. And when we were gone our beds got made and our room got cleaned. Even the blankets we brought got folded onto our beds which was really nice! But the thing a I didn’t like was the breakfast, no hot water, and the key cards through out the entire hotel stopped working for a bit. But the beds were VERY comfortable and I definitely would consider coming back if I went back to Moose Jaw!

I went to the restaurant did not stay at the hotel. The food was good not great and considering we where the only issue near in the restaurant the service was terrible.

Bathroom toilet had pee all over the sides! Fridge had crumbs and hair on it carpet was dirty as well so I went to the front desk and showed them the pictures they had someone come clean our room. We left came back 4.5 hrs later got to the door of our room and they left the door open (we just pushed the door as we seen it open and didn't use the key card) thank God nothing was missing horrible service breakfast was nasty I found a hair in the bacon we also waited 10 mins to be seated as it wasn't busy 4 other people in there at the time. Hot tub was also dirty there was stuff floating around in it. I would not recommend anyone here worst place ever

DO NOT STAY HERE
Stayed here as we were driving through moosejaw from vacation. The hotel was totally empty but yet they put us way in the far back wing of the hotel. It appeared this was a worse room because we had a dog (which we paid for). The whole wing was ice cold as if there was no heat. Thank goodness there was a manual heater in the room but very hard to control. Turned into a sauna while we were sleeping.
The carpet was so old it was pulling up at the corners, the only nice thing about this room was the bed sheets appeared to be new ish
The pool and hot tub are not up-kept. The hot tub was the grossest thing I’ve ever seen, the water was far from clean and it smelt like 30 year old pile of dirty wet socks and body fluid. I can’t even guess when the last time this was cleaned or shocked. We chose not to touch the pool after that as we were running down the icy hallway to the shower.
The breakfast was made to order, you choose French toast, pancakes or eggs and bacon. Service was friendly.
Although the men’s washroom in the restaurant constantly flows and leaks water from under the urinals to under the toilet. Th restaurant staff said this was normal……
Bugs all over the hallways and window sills…
Somehow this was the most expensive room we stayed in our entire vacation….

Had my grandmother stay here I made it very clear that we would need a late check out because I had to unload a uhaul after moving from bc back to saskatchewan. First thing in the morning the staff were calling my grandmother asking if she is paying for another night. The staff member that was checking us in was supposedly too busy but only seen one guest asking for cutlery when we arrived after 12am. The heat in the room was 98 degrees and would not turn down and the windows would not open. The showers were ice cold even after running the water for 30+ minutes. The staff just gave poor excuses and then invited us back my grandmother was on the road with me for several days and we got in after midnight you couldn't even let her sleep in then came up with excuses after excuses on poor service. Definitely a 45$ a night not triple that. I feel for the house keepers because they must be working in that heat the owner shouldn't be so cheap and fix things so people will actually enjoy their stay. I was at herritage in cranbrook bc and wow the series was absolutely amazing if you had half the series they had you would be a decent hotel but don't see that anytime in the near future because you will probably come up with excuses of why you can't fix things.edit -just looked at the other reviews guess your excuses don't work with the hot water if it's been going on for several months unbelievable

We had reservations with a large group. Numerous issues including rooms that were excessively hot with the air conditioner blowing hot air and no access to an exterior window. There was NO hot water available for showers, baths or hand washing leaving us wondering how the dishes and bedding were washed up to health standards? My room had NO working heat and no space heaters available. Numerous attempts were made to speak to management with no one available. Please save your money and STAY ELSEWHERE.

1. My wife checked in and received one free breakfast card. She informed the lady there is two of us which the lady replied that there was only one on the booking which I know I told them two of us when I booked it. Anyways the lady wouldn’t give another free breakfast card.

2. Went to shower that night and no hot water. Apparently if you are on the end of the plumbing you have to run the water for several minutes.

3. Kids hockey team was staying there as well which is absolutely fine as I have kids that do team sports as well, however screaming and running up and down the hallways past midnight is unacceptable in my opinion.

Other then the points I listed the stay was good. Banquet hall, food and service was very good.

Zero stars but not an option. Team stayed and multiple parents. No hot water for a 4 day stay. Ice cold water. Clearly has been an issue for months, but staff did not notify us until arrival. Rooms without heat, no space heaters. Poolside rooms were 37 degrees Celsius and no AC. Toilets that wouldn’t flush. Bathtubs that wouldn’t drain. No manager on duty all 4 days, left the front desk staff to try to help out. Pool was dirty, hot tub was even dirtier. Coffee was terrible, breakfast was horrible. Management need to get it together and update.

The hotel is trying to keep up to date but needs some more work. The staff are friendly and polite and willing to help. The rooms are standard and nothing special. The bed and pillows were comfortable. The room was clean and neat, and the bathroom was clean and neat but dated. The hot water was an issue. I had it the first night, but the next two were barely warm or just cool. The heat in the room was a pain. To turn on the heat, a fan would run and was super loud. In the end, I would try and avoid coming back, but I would if I had to. It's not the worst hotel, but I have been to better.

We had no heat for 3 days we had no hot water for 3 days, We asked for help few times on this, Got no help, We ask for a manager from Friday to Sunday he alway said he would come but never showed up, please do not stay here, They gave us 12 off are room. I didn’t want money I just wanted heat and water, They Also said they never had this problem. But 25 room we all booked no one had hot water, pool was dirty hot tub was dirty, Just everything was no great, we did try to move. But there was no rooms left.hope this help the next family or team staying here next, I would have to know this before booking!

We stayed at this hotel from November 17-20 and were extremely disappointed with this hotel. Their boiler system went down and no rooms had hot water. Staff did nothing to rectify this situation during the entire three day stay.
We checked out the hotel hot tub and you couldn’t see the bottom of the tub it was so dirty. Water temp in the tub was Luke warm and the button the tub were broken.
This hotel is poorly managed and it is clear they have little do no maintenance going on to maintain the property. It should be shut down by the Saskatchewan health department.

Hotel was dated. Rooms were filthy and I had to move at midnight due to the bugs that look like miniature cockroaches. Plus a dried up one was under the covers and a spider was also crawling on the covers.
Service was OK.when I complained about the bugs, the receptionist downplayed it saying they were harmless maple bugs. When I tried getting lunch, the workers were busy talking and it took several minutes before I Said excuse me for assistance. They Said the waitress was off for another 5 minutes. I didn't order lunch. Meeting room was spacious, but the chairs were very uncomfortable. I wouldn't stay here again.

The HVAC system was broken. Our room was 25+ degrees. Couldn’t adjust the temp at all. Rooms are dated.

Indoor pool and hot tub. You can get a hot breakfast from the restaurant as long as you get a voucher.

Rooms are dated but clean. Had no hot water in the morning, asked for a discount and was told no. Breakfest buffet was horrible. Cold and zero customer service. Will never stay here again.

Stayed all week as my son was taking a course at the hotel. Last morning there I went down to have breakfast and my toast was burnt and found a hair in my eggs. When I asked for another breakfast I was verbally attacked by the cook Pat in front of other guests, which was so unprofessional. I was in disbelief that this happened and went to front desk to explain everything to desk agent Crystal who has been friendly courteous and now compassionate all week. (Best part to our stay honestly)
Pat even came at me verbally again at the front desk. At that moment I was uncomfortable as I was unsure of what was going to happen next.
Heard from witnesses that Pat was talking and swearing about me in the restaurant in front of the public.
Maybe a course in customer service and how to deal with guest complaints would be appropriate as this behavior is unacceptable and borderline harassment.
Or even loss of job.

The rooms are way too out of date unfortunately and really really small and because so out of date feel dingy and almost dirty even though they are cleaned. The service is wonderful and the restaurant is pretty good.

Complimentary breakfast was a joke. Scrambles eggs, overcooked sausage and hashbrowns all of which were cold. I guess we know why no one else was there. Tub drains didn't work. If you managed to close it then you couldn't open it. No clocks, paper or oens in room. No city maps. Back door we could access to let the dog out at night had no lighting outside so using card swipe was an adventure. Front desk staff were friendly though.

This hotel is old and smells like smoke. If I could give 0 stars I would. Staying for work, been bbqing at my truck for weeks. For some reason the hotel staff put it out with water today instead of talking to me. Brutal customer service. Not interested in doing anything to help out. No guest laundry service either.

I chose to stay at this hotel as it is close to my Uncle's cabin, which is 30 min away. Overall I was disappointed with my stay here. Maid service went into my room even though I had the Do Not Disturb sign on my door. They went in and took our towels and didn't replace them. Threw out our soap. So we had to go down to the front desk to get our items replenished. Then the next day, my ring went missing. So I assume that cleaning service went into our room again, even though I STILL had the Do Not Disturb sign on the door. I know it is my responsibility as the guest to make sure my valuables are secured, but I trusted that the staff would respect my belongings. At least it was only one item that was missing from my jewelry, but I am still upset. Our room also lacked a safe, so there isn't even an option for me to lock up my valuables, even if I wanted to. After that we had to specify to cleaning staff to NOT go into our room to clean. The air circulation in the room also wasn't that great. I have allergies and I was looking at the fan/AC unit in our room and it was so dusty and gross. So it really affected my sinuses and breathing. The carpets were also very dirty, so I was smart to bring flip flops to wear while in the room. Our key card also did not work for one of the three entrances to the floor our room was located in, which was frustrating. This hotel is also not easily accessible as there are no elevators and only stairs, so I would not recommend this place for people who struggle with their mobility. I will not be staying at this hotel or any of their other locations in the future and I would not recommend this place to anyone to stay at.

We went for their Sunday Buffet, after not having been for over a decade. It was absolute amazing. So much great food, as well as customizable omelettes made fresh to order. We will be going back again soon.

We were on our way through and found this hotel on our maps. The hotel was totally booked up.but it didn't stop the awesome desk workers and the manager to locate an available room for us. I told them I didn't want to inconvenience them in any way.but he said "Our goal is to find you a place to rest". That right there is why I will choose this hotel if we ever pass through here again. Very nice and clean rooms!

All the times I've been to Moose Jaw, always drove by. Wasn't there foe business or a holiday, but to see a craft show. The room itbwas held in was spacious and very welcoming. Staff were courteous and able to point me in the right direction for the show. If I am planning a short holiday, I will be back

Just want to say thank you to Spencer the food n beverage manager for all his kindness n help really is n was greatly appreciated!
Wish I cud a say the same about the hotel manager Eve as she made my stay day after day completely uncomfortable and stressful as we were there for 4 days n night until she decided to make things difficult n we stayed for 7 days in total n gave over 800$ to the business but now 2 days later she still has charged authorized charges to the credit that was on file and is refusing to return calls.not happy with this manager at all as fir all other staff they were great.from C.jones and R. Baillie

We looked for hotels in Moose Jaw and this one seemed the best rate with a pool we went to check in and the room was disgusting! I went to the front desk and the lady was very helpful she had someone vacuum my room and said we would give you 10% off which seemed okay until I got back to the room and further investigated it was disgusting there was hair all over the bed all over the side table the heating element was disgustingly dirty the headboards hasnt been wiped in a month I was disgusted very uncomfortable and the room needs to be updated. The only reason I'm giving this hotel one star is because the lady at the front was very good. Do not stay at this hotel and less you absolutely need to! We left and stayed at a cheaper, cleaner hotel.

Room was chilly all night even with the heat turned up. Table had pop or juice spilled on it from the previous guest.

Friendly staff and accommodating services! Highly recommend! Crystal, Spencer and the manager were all awesome staff and create a very welcoming atmosphere!

The HVAC system wasn't efficient and no guest laundry where you use coins in the machine. Good side is that there is an indoor pool and hot tub.

The front desk agent was very polite and accommodating! The pool is nice and there’s a restaurant and lounge at the front. I thought the breakfast was fantastic. I read some reviews on here about the bacon but we got lots and it was delicious so I don’t know what they’re talking about. You can’t get a better included breakfast at a hotel anywhere else. I would have given this 5 stars but unfortunately, housekeeping had forgot to add the shampoo conditioner toiletries and they had missed garbage in our room from the previous person. Again I read reviews on here stating the same thing so it just needs a little more attention I think. Overall it was great. Good price for what you get

The rooms were kinda outdated, the carpet has a bit of smell, though shower is good. There is not much of an amenity like gym, however, the pool and hot tub was nice, as well they served free hot breakfast.

Overall, it’s good if you don’t spend much time in your room, like me who is only for a couple of days visit.

My girlfriend and I got in an accident on highway 1. We booked a night at the Heritage Inn while we figured out how we were going to get the rest of the way home. The staff at the hotel were very accommodating, they let us have a late afternoon check out because of our desperate situation.
Thank you.

Pleasantly surprised! It's clean, comfortable and quiet with a wonderful breakfast included. This will be our regular stop from now on on our frequent trips to Calgary.

On arrival my booking had been cancelled? But quickly rectified by the receptionist. I actually have called ahead that I would check in the following morning of my 4 night stay. Rooms were fresh and clean! Amazing House Keeping staff and wonderfully comfortable beds and pillows! I totally enjoyed my visit to The Heritage Inn!

What a great experience! I've never been so pleased with a hotel visit! Staff are what make the experience. They were friendly, helpful and accommodating. The rooms were update (more or less), but what blew me away was how clean they are (and thats coming from a Nurse!). Some parts of the hotel are a bit dated, but I personally think thats what gives it charm and makes it a great stay! Well done!

Prime location for conventions of any size. Good food service and a fine dining restaurant. Quality rooms, lounge, night club and plenty of parking space.

They have a delightful and very popular Sunday brunch. A wide selection of choices from the meat carving station and made on the spot omelets to various hot brunch choices, the salad bar and dessert.

Nice place, good pool, strange setup with rooms surrounding the pool area but no access directly to the pool from those rooms, we were in a room relatively in the middle between the pool entrances and walking back through the hotel lobby still in wet bathing suits wasn't ideal.

The pool was warm which is always so nice and makes the swimming experience longer.
The free breakfast was amazing. Service in the restaurant was not so good but the food made up for the lack of service.
The front desk staff was friendly and helpful
The room was very cold and we could not figure out how to turn on the fan but the front desk staff assisted us.
Overall quite a good experience.

The staff here are very helpful and friendly. The rooms are clean, a little dated though. The pool, hotub and fitness are nice features.

Good place for an overnight stop. Room was small but very clean, same with bathroom. Really friendly staff, lots of parking, could park vehicle right by our room. Also had a door to take the dog right outside.cour room looked over the golf course so it was really quiet. Restaurant was good as well.

Was busy for a convention, so pasta night was slow going as they seemed under-staffed. Used to love pasta night, but the last few times we went, the quality hasn't been what I was accustomed to.

Attended a 3 day conference at the Heritage. The buffet food was good, with a nice variety of food. I always enjoy the mushroom salad! Friendly and helpful staff as well. Good job!

If you are trying to book something good luck. Called them and there was no answer from the front desk and pushed for the extension for the manager but still no answer. Would recommend another place that actually answers and wants your business.

Very great staff from front desk to house keeping to restaurant staff. Great food. Pool and hot tub always clean and rooms are very comfortable and affordable. Favorite place to stay.i stay a few times a month. During kids hockey season.

I like this hotel. Very clean and staff are very friendly. Nice welcoming atmosphere with a fireplace in the lobby. The restaurant have very good food. I especially like their Quesadillas. I like the pool area cause it doesn't feel clautrophobic, feels like you are outdoors.

The breakfast was good and that was it. The hotel when you check in looks like it would be a very nice place but the lobby is misleading. The rooms look like something out of a horror move. Super run down and creepy. Beds were uncomfortable. Not sure where it was coming from but we kept getting waves of raw sewage smell in out room and the staff weren't very helpful about it. Also something is up with the water. If you go swimming, use the hot tub or even shower the water leave a greasy film on your skin

Cute, clean, reasonably priced but most importantly all the staff we met were friendly and helpful. Thank you.

"[. ]
of our lives. They cannot be consigned to the fourfold,
though the age we were belongs to someone else. Like our old
house. Look what they've done to it. Who thought this would
be fun? [. ]"

from "Life is a Carnival" by Karen Solie, Canadian poet born in Moose Jaw

Service was good, breakfast was great, but the thermostat was very confusing to use, so the room was cold for a good portion of the night.

Clean, decent-sized rooms. Friendly staff. Great food at restaurant. Could do with shades on the lights outside windows to the pool though. Still would stay here again.

Clean place good breakfast. Bit dated but clean and comfortable. Pool was warm people were friendly.