Mainway Mazda

Just bought a new Mazda CX-3 from Simmab and the customer service was fantastic. He was super friendly and knowledgeable and answered all my questions. I would recommend if you’re going to buy a car from Mazda Mainway, ask for Simma and you will have a great experience.

Also the finance manager Rob Friesen was fantastic. He worked extra hard to get our financing approved and even stayed past closing time to ensure we were able to leave with our new car that day. Amazing customer service.

Thanks Again Simmab and Rob for making our buying experience at Mazda Mainway a positive one.
Corey O’Souo

Staff at Mainway Mazda was very friendly and helpful. Mark sold me a car and was personable and knowledgeable. Didn't feel pressured by anyone at the dealership to buy anything. Very happy with my experience

The service staff was very friendly and helpful when I needed to figure out how to get my phone to talk to my car

Friendly staff (thanks Travis and Gary!) and great service! They are honest about their services and will make sure that they walk you through what needs to be done on your vehicle so you understand. Never once pressured me into fixing something that isn't major, very important for someone like me who knows nothing about vehicles lol. They also offer free shuttle service (the drivers were also very friendly) which is a huge plus! Highly recommend this place!:)

I've been here 2 times.
First - it was just OK. Common issues. Nothing personal.
Second - Do you guys think that it's fine to ask for used car more then for a brand new just because you want so? Are you really official dillers? Do you really wanna stay diller with your approach? Even toyota was more fair then you.
And meneger sad me "come up, if you wanna buy real car instead of this". Even if you think so - that's not a reason, say so to customers.
After my first visit I bought a brand new car of another manufacturer just because of better availability.
After my second visit I will never buy a car from this dillership even if they will be full of them.

Very great company to deal with had an issue regarding the platinum fee but was dealt with very promptly and reimbursed. Brad and jarret are great! Love the vehicle, love the service! If you have issues they will deal with to ensure you leave happy. Highly recommend.

Fast, friendly, professional service. Also, love my Mazda. It's 2016 and going strong.

I purchased CX-50 by the help of Mark. He was a professional and a thorough salesman. He ensured to provide detailed information and was patient with answering questions and to ensure that as a customer I get a good deal for what I need in a vehicle. I also dealt with Rob from finances who provided just as a great service and was helpful in providing the breakdown of payments.

Brad Lambe has helped me with past purchases. I will definitely be going back! He’s a great guy with a lot of knowledge!

I had a wonderful experience shopping for vehicles thanks to Mr. B Lambe. Unfortunately I didn't end up buying a new vehicle and trading my garbage Hyundai Tucson but when the time comes I'm certain Brad at mainway will be my choice

I have nothing but great experiences at Mainway Mazda. Brad Lambe is intuitive and will not let you buy a car that is not right for you. Buying a car is stressful, it's a big investment and big part of your day to day life. Brad definitely put me at ease and made the buying process much easier.

I approached Brad while looking for a commuter car. Not only did he find the perfect fit, he was very personable, knowledgeable and great at communicating. I have referred others to him, and will always use his services in the future.

If you’re looking for a new or used car go see Brad!

I had a phenomenal experience working with Clayton. I had no idea what to be looking for, or what I could afford. All I knew is I wanted an SUV, and Clayton walked me through the process and explained all of my options. He really helped me narrow down my options and put my anxiety at ease.

Brad Lambe is a stand up salesman. My experience was awesome and he is a big part of that.

My wife and I, just bought a CX-9, and she just find the reviews. If you look below for Michelle's review. She mentions about being forced by the Finance Manager that they had to pay the $899 Platinum Advantage Plan. I cannot express now how disgusted I am after reviewing the review and the response. When we were taken into the finance office, we agreed to have the Pro Pack added to our vehicle but advised the Finance Manager Rob, that we have decided that we do need the Platinum Advantage Plan, Rob advised us that it goes on every car and that it is Mandatory. I asked to see the agreement/contract for the Platinum Advantage Plan and Rob told me that there was not one and that you have to get it. I asked why it was under the Options and Fees if it was was mandatory and again Rob told us that it was a Mandatory Fee that goes on all of there vehicles, I read lots of reviews and educated myself on buying a car that this should have been optional but he kept on telling me it was Mandatory and there was no contact or agreement. Now we have seen the review below and the response, that it was indeed optional and feel like we were swindled. Yes, it is only $899 but it something that we did not need and is an additional $1000 dollars spent on something that we were forced to take and obviously lied to about. I was going to write a great review as we love our new car, and our experience with Dicky the sales manager was pleasant. Now I will be looking to take legal action, as this practice of forcing customer to pay for things that are optional is not a ethical practice and is in fact illegal. There are been numerous lawsuits against car dealerships that are doing this in North America and have been claims awarded to consumers that have been wronged with your dealership. If you are reading this and this has happen to you, I strongly encourage you to write your review so we can file legal claim.

UPDATE December 2,2022

As you seen at the bottom, immediately after I posted by review Jarred (Sales Manager) reached out to us. He apologized for what had taken place, and advised us that we were correct that we did not have to have to take the Platinum Plan. He was transparent in that they were obviously trying to maximize their profit but in the end they cannot force anyone to take something they want. With that being said if you are buying a car, the dealership does also have the right to refuse the sale at this point as well. With the low inventory and delayed/back order on vehicles this is becoming a common practice with some dealerships which I personally believe is unethical. Jarred was very friendly and followed up with my multiple times as I was into my busy season at work. He did make right and refunded the amount for the Platinum Plan.

Take the time to learn your rights as a buyer, but also understand the dealership rights. There is a ton of great video's that I reviewed to help us make our purchase. There is a big difference between the sales person selling you the car, and the finance manager.

I went in there looking for a vehicle and they helped me find exactly what I wanted and what fit into my budget. Their auto shop helped fix an issue that had come up very quickly as well.

Second vehicle I’ve purchased from Mainway in the past couple of years. Dicky Tam was excellent to deal with both times, highly recommend him!

My wife and I, just bought a CX-9, and she just find the reviews. If you look below for Michelle's review. She mentions about being forced by the Finance Manager that they had to pay the $899 Platnium Advantage Plan. I cannot express now how disgusted I am after reviewing the review and the response. When we were taken into the finance office, we agreed to have the Pro Pack added to our vehicle but advised the Finance Manager Rob, that we have decided that we do need the Platnium Advantage Plan, Rob advised us that it goes on every car and that it is Mandatory. I asked to see the agreement/contract for the Platnium Advantage Plan and Rob told me that there was not one and that you have to get it. I asked why it was under the Options and Fees if it was was mandatory and again Rob told us that it was a Mandatory Fee that goes on all of there vehicles, I read lots of reviews and educated myself on buying a car that this should have been optional but he kept on telling me it was Mandatory and there was no contact or agreement. Now we have seen the review below and the response, that it was indeed optional and feel like we were swindled. Yes, it is only $899 but it something that we did not need and is an additional $1000 dollars spent on something that we were forced to take and obviously lied to about. I was going to write a great review as we love our new car, and our experience with Dicky the sales manager was pleasant. Now I will be looking to take legal action, as this practice of forcing customer to pay for things that are optional is not a ethical practice and is in fact illegal. There are been numerous lawsuits against car dealerships that are doing this in North America and have been claims awarded to consumers that have been wronged with your dealership. If you are reading this and this has happen to you, I strongly encourage you to write your review so we can file legal claim.

Devon was an incredible young man who helped. He went above and beyond to help me with my car. Mazda is lucky to have him as a service advisor.

We have a 2021 CX9 the Red Signature model. We absolutely loved our car until January of 2022. Our car was involved in an accident. It was parked outside at my husband's workplace and when he got back our car was damaged on the rear passenger side. We reported the damage to SGI and ever since have been waiting to get the parts. Its Aug 28,2022 and we've made several calls and emails to Mazda and Mid-west collision center for repairs where our file is and haven't received any response yet. We've been driving a $60K car with our side door completely ruined with no ETA whatsoever for repairs.

When we bought the car we were informed that the parts are easily available as its the most recent model and the manufacturer still will continue to make that model for years. What's the point buying an expensive car when the company is not able to provide parts to replace. Its been so frustrating calling Mazda and Mid-west for so many months.

If you are thinking of buying Mazda please don't because the parts aren't available if you get in a collision. Extremely disappointed.

I was told by car sales rep. Repeatedly that there was an OPTIONAL insurance plan of $900 he was very clear that it was optional. When I went to put my down payment I was then told by the finance guy it was actually a mandatory administration fee and had to pay it. Only after several minutes of saying I felt scammed and swindled did the charge get removed. Very unhappy with extremely dishonest service by the staff. If this is what dealing with Mazda is going to be like going forward, I am very worried.

Update: I called Jarrett as was requested by his response to my comment. I was told by him that the fee was in fact optional. So why did the finance guy try to FORCE me to pay it? I have not received clear answer to this. Also after I posted this comment a "customer", Brad Lambe posted a comment saying Mazda has great service. Brad Lambe was my sales rep! These guys are trying to burry my comment. I put my down payment on this only a few hours ago and I am so upset I could cry.

Excellent work by the Service Department, Travis is always friendly, helpful & professional. I get both of my vehicles serviced everytime at Mainway!

I understand the cost of everything has gone up but an oil change here is now pretty expensive.the upsell on pretty much everything from filters, windshield wipers is unnecessary. I will be looking for a new shop for my mechanical needs.

This is the absolute BEST place to deal with in every sense. Their service department is top notch! They are attentive, they know their stuff, and they are incredibly accommodating. And their sales staff are also amazing. They are honest, straightforward, and really go above and beyond. Truly a pleasure to buy a car from. All around, 6 out of 5 stars. Excellent work everyone!

I had a wonderful experience today at Mazda with Mark Schick, very helpful and extremely knowledgeable of what I was looking for and the ride that suited me the best.
Thank you Mark:)

Go see Dicky Tam! Just bought my brand new 2020 CX-30 from Mainway here. Love their passion of doing business. No pressure, honest, and very knowledgeable! Will definitely recommend my friend to go.

Mark Schick is very knowledgeable about the Mazda brand as well as many of the popular import brands. He can show you why buying a Mazda is the right move.

Hi pressure sales. "Buy now the next appointment is for that car". Might be true but just has me leave. Just not what I want in a sales experience.

Amazing experience at this place! I end up purchasing a new 2020 CX-5 from Dicky at Mainway Mazda! His service and this dealership is the best one I've been so far! Very honest doing business and no pressure at all.

Was looking for something bigger for the fam, Clayton was straight forward and knowledgeable about what was best for me, made it easy to make a decision

Just got my second Mazda vehicle from here! Service team always been great and the salesmen Dicky Tam is always on top of everything. Love visiting this place too and everyone is very friendly.

Just bought my new Nissan Rogue from here! The used car selection is always great in this dealership. The salesmen named Dicky Tam always keep me posted on what's new coming in, and we finally got what we want! Great job guys and I would definitely recommend my friends to come.

Just purchased my second Mazda here! Love the service in this place and my salesmen Dicky Tam is always super helpful! Keep up with the good job guys!

Great service, Charles was extremely knowledgeable and answered all of my questions. I will be recommending going to him to all of my friends and family.

Last week, I went to Mainway Mazda to fix my CX9 A/C with the driver's side not working, and have the transmission oil change, from 10 am to 14h30, At the end, they said that one of the door in A/C not closing, they charged me 209 for the oil change, 209 for checking the A/C (but not fixed), and 31 for shop supplies.total is 499.97.and if I wanted to fix the A/C, they will order 1 new one from Toronto, total cost is 3,400. I found a guy in Kijiji, and he got my A/C fix in 30 minutes, the cost is only 70!
Goodbye Mainway Mazda, not see you again! My SUV is 955 KPT.

Amazing service and vehicle is great. Dicky Tam was very informative. Mainway Mazda was a great place to shop for my car.

Charles is an exceptional employee at your dealership. He's very personal and helped me find exactly what I'm looking for in a vehicle. If you are looking for a straight up honest guy to help you find a vehicle, GO SEE CHARLES!