Redbird Communications

Internet was installed last Wed and works great. No need for an internet extender to use our internet while outside in our gazebo.

The customer service provided by Tyler was above and beyond. I highly recommend Redbird Communications as an internet provider!

I've been with Redbird for several years now. Previously the only option was Xplornet since I live out on the edge of most coverage areas. It was just one step above dialup. So Redbird was like a wonderful reprieve.

They were small in the beginning but have done a lot of expansion. This is great since it brings with it a lot more towers to connect to, more bundles offered, fiber for the town folk, and expanded support (24/7). But at the same time I still find them small enough that I can get help when it's needed and talk to real live human beings. Resolution time is usually pretty quick as well.

Despite a glitch now and then, the service itself has been extremely reliable compared to the previous ISP. I'm on 10 Mbps right now, but 20 & 30 are available for wireless as well - and of course good fiber packages.

I would highly recommend them. Good people and good service.

It's a real treat to actually have the internet working every time you go to use it. Previously it wasn't so. Thanks Redbird!

The team at Redbird have been fantastic to deal with from the initial communication regarding their service to the final step of installation. We have been more than happy to have Redbird be our internet provider in rural Sask. Great Job!

Internet will cut out atleast once a week for minimum of 30 minutes. When we call they say it’s a problem on our end. We even bought a new router after they suggested that’s why it was cutting out but it still cuts out once in awhile.

Installation was a breeze, very friendly technician. When we had an issue with the signal going down, with one phone call to their service/sales/tech help they were on it immediately and had it up and working again within the hour. The speed so far is great! And the price can’t really be beat in comparison to other providers who don’t even provide fibre optics as an option out to rural areas.

Finally saskatchewan has a choice - they are local, down to earth (pun intended) and friendly to deal with - thanks for doing what you do!

Quick installation and friendly service. Speeds have been excellent with no downtime. Much better speeds than that of the former monopoly.

Great ISP, after working together we resolved my internet problem and got things running amazing! My internet is on par with city landline, I can do a ton of my online work, internet security, testing etc.and game while my wife streams and we use our phones, our 30 mbps package works great for all of this!

Thank you Robin, Ben and redbird!

This is an edit from a previous bad review, I have been completely satisfied and my issue resolved!

They were good once but as time went on they steadily got worse. For the prices they want you'd expect them to be better than Xplorenet. Most common excuse is blaming router even when their service cuts out for other customers in town. I've noticed it cannot handle multiple connections in my home even at their highest service and the ping rate seems to be terrible. Hopefully they can fix this soon.

When we first got this service, it worked great. Now, not so much! I spoke to Robin and explained the issues we were having. It keeps dropping the internet signal for a time period of 3 minutes-to sometimes upwards of an hour. I rely on the internet to do my job as I work from home. It's pretty hard to get things done when there is no internet. I have done the troubleshooting steps he recommended and it didn't help. I sent an email asking for a tech to come have a look at the issue. There was zero response. I sent another email and listed all of the dates and times that we were without internet. There was zero response. I'm losing patience fast. How can you run a business and provide zero customer service?

I call couple time and email no one answer internet very slow can't watch tv look my account 11051

A note before this review, my small business relies on internet.

I've had their internet service for several months at this point and must say its lacking in nearly every department.

Let's start with installation, they use 3rd party contractors to install. Gentleman showed up in a rush which is fine, I understand contractor work flow. That being said I had questions and was rudely ignored or told it wasnt his issue and to call the provider. The questions were for him as the expert in the area. I let it pass as i simply needed to get the ball rolling.

I was guaranteed at one point they would be installing fiber optic cable in the area and would have access to said service before the end of summer. It was then pushed to september, october and now november where I know they wont do it all winter at this point. Claiming a variety of obstacles. They shouldnt be advertising it then.

Now, the bread and butter. First the service value to product is abysmal. What you pay for their top product to what you recieve varies literally by moment. I have never truly recieved what they advertise and knowing full well how this rural internet service works I gave them a pass until it became very clear I am essentially getting anywhere up to those speeds which almost never happends.

On top of that while I'm using their service for work purposes I am constantly disconnected making me restart an upload process which takes up to 12 hours in some cases pushing my schedual constantly.

When you do have an issue and call their phone line you're likely to recieve a cell phone or voicemail it seems. Which is infuriating when you need the service you pay for to work.

At this point you the reader likely get an idea as to what is going on. I cannot recommend then in any way and I try my best to be fair for the consensus is common amongst everyone I talked to. They need a lot of work.

I have had great service and the speeds are good. Currently using their wireless service. Hope to upgrade to fibre with them soon.

Made the switch from Xplornet (worst service and provider ever) So far the last year we are getting the speeds we pay for 90% of the time. Happy with the decision for rural wireless internet.

Great rural internet service.good to deal with, and communication is excellent with there
new web site.there are many options these days,
but i doubt many are not as good as RedBird.very happy with the service.
There installer is very friendly, Knowledgeable, and quick.
Glad we made the switch.

Submitted an email 3 times to these guys to get their service.called their number and talked to some guy that told me to go to the website and submit an email.it's been over a month and still no call. I've verified in my sent box that the emails were sent with no failure to send messages (as this happens). One star because I had to select something to get to this page otherwise I don't recommend anyone wasting your time with a so called business that doesn't want your business.good luck