Scotiabank

Went during business hours and they had closed all their ATMs and they had a long line for tellers. Why would a bank close their ATMs!?

This bank doesn’t know the meaning of Customer Service. It doesn’t recognize customer loyalty and only has its own interests in mind in every transaction and policy. Why would they hold a certified check for 5 business days? A certified check (or bank draft) is guaranteed by the bank that issues it. You PAY for that guarantee but Scotiabank makes their own rules and really doesn’t care what position that decision puts their long term customer in. I would highly recommend anyone thinking about using Scotiabank to think again and find a bank that cares about you. SB doesn’t!

I would like to give a 0 but can’t. Will be changing banks.

They used to send me a survey after a customer experience but I always gave low scores. Rather than contact me to see how they could improve they just quit sending surveys.

Scotia Bank in general provides terrible customer service. This specific location regularly doesn’t have working ATMs. Can’t wait to switch bank.

The lady was very rude and no sense how to speak to the customer. My wife asked to get current month statement. Lady agent told that we need to go to the home branch for that. And asking $5 for previous months statements

Called Scotia in Landmark Shoppers Regina and spoke to an advisor named Aviv.

Would not listen to my question, extremely rude and when I told him he was coming off as such, he laughed at me. Terrible customer service and a very rude employee.

The worst experience ever. They are not listening to me at all even after I repeated myself about what service I needed done. They are always trying to push products I don’t need. I am so done with them and you never deal with the people you need to. The financial advisor never knows an answer to my question and always has to confirm with head office. Can’t I actually speak with the people who make the decisions. I am escalating my situation as apparently they can’t do what I asked

Service leaves alot to be desired.
Staff will go out of the way to ensure your experiance is worse than it needs to be.