Shoppers Drug Mart

I had some questions about some medications and the pharmacist, Haley, went above and beyond! Very impressed with her service!

I've been going to this locations since Oct 2021 & though sometimes the pharmacy is so busy they do their best on those days to provide good customer service. I go early AM to pick up prescriptions & the foot traffic is considerably less. I have always been given help when I'm looking for something specific. The Beauty Boutique girls have always been helpful & offer great suggestions & alternative products to try. The checkout clerks know what they are doing but I still keep an eye out for my PC Optimum points lol There are several products that don't qualify for the extra points so buyer beware. All in all it's a 5! Great parking, clean & area feels safe when going here in the evening

Worst service they didn’t get ready medication on time every after two day’s medication is not ready which is supposed to ready by 2 hours as time given but still after two days its not ready
, next time they give me 40 mg instead of 10 mg and asked me to break it into 4 pieces to have 10 mg! Seriously what the hell is this unprofessional people r working here in Kensington shoppers.
I want phone number to report this to higher reps to take this thing into their hand’s seriously.

Drug store used to be so good. Now they never answer their phone and have ridiculous wait times. Goodbye, I'll be going across the street.

Shopper's pharm in Kensington is horrible. Long wait times in line even though they have 2 tills and staff available. Phone rings off the hook - makes sense why I am always on hold for a long time before they answer. They have bags and bags of prescriptions sitting around so either they are too busy or not organized enough. I just waited 20 mins in line behind 1 person! I also called once to get a pharm to prescribe a med they can prescribe and was told they are too busy. Call the dr. I may be looking at changing pharms

It’s always been a bad experience when it comes to our prescriptions. Waiting time is really bad! Even calling them ahead of time, you will still end up waiting for another 30 minutes to an hour when you get there! The worst was today, i call this morning to check if my daughter’s antibiotic is ready for pick up, the pharmacist said yes, just give them 30 minutes to prepare the inhaler, so i went after an hour to make sure everything is ready. Grab and paid then headed home just to discover the antibiotics are NOT in the bag! So my son went back to grab them and went home again. I opened the boxes with the antibiotics but UNRECONSTITUTED! So we needed to bring them back again to the pharmacy to get them ready. We drove to this pharmacy 3 times today for the same medicine. Very disappointed.

Picking up medications is very inconvenient all the time. They will send you notification that your meds are ready to pick up, hence when you do, they tell you its not ready and you have to wait for 30mins or so. Been on a certain medication & is always covered by two insurances, but with this pharmacy, I always get to pay. Tried other pharmacy, never paid a penny. I had them refund me for the extra $20 they charged me.
Very frustrated with this pharmacy all the time. Will have to change pharmacy to save time.

Great pharmacy team! We live out of saskatoon, and they are awesome to have our medications ready and available to pick up when we are in the city. Friendly and helpful staff. They go above and beyond to help customers!

Worst pharmacy to go. Phoned them twice for refill prescriptions and went to pick up and its is not ready and it's happen every single refill and it's not complete medication in blister pack! Very very bad experienced. Waiting 3 hours and not ready wow! I have to pay some of already insuranced covered I asked I been getting this kind for 3 years in other pharmacy and I never paid that amount but shoppers in Kensington have to pay service! Definitely I will transfer my prescription to other again I already had enough of this pharmacy and I will share my experience to the community group chat so they know if they are new in Kensington area

A great friendly location in general with excellent staff! A+ I went here today and was on the fence about some cosmetics; the cosmetics lady named Maisha came and helped me - she was a good listener, helpful and not pushy at all! She seemed to really want me to walk away happy, and went out of her way to show me some awesome deals including a great gift with purchase! She showed me a deal that I simply could not refuse! What an excellent experience! I didn’t expect to buy anything, yet I walked out of there spending $70 on a bronzer and will be going back for more. I’m in the customer service industry and have worked in sales myself (including working for Clinique many yrs ago!) - I can safely say this employee is one of the best sales persons I’ve come across, so they’re lucky to have her…and they’re $70 richer today because of her! Lol.

Worst pharmacy in the city. Slow and never prepared even a day in advance. I called yesterday afternoon to get medications prescribed, they told me they’d be ready in the evening. I called back and they still weren’t prepared. Steer clear. Poor communication from staff also.