Shoppers Drug Mart

The store itself is fine. Avoid the pharmacy at all costs because for some inexplicable reason, they refuse to answer their phones. Everyone I know has this issue. They’ve never answered even once. Normally I wouldn’t need to phone as they have a handy dandy app, but since I transferred to this store I seem to be getting a lot of “errors” with my refills that can only be solved by speaking to staff. Guess it’s time to transfer again.

The staff is not aware of the rules of the return policy, neither the pharmacists nor the front staff.the most terrible experience.

I was looking for a skin care product but I was confused between brands so the associate named Retta G helped me to find the correct product according to my skin and her service was amazing I would recommend to buy again from her.

No Favouritism.

Gratitude. Happiness. Wonderful Humans operating in the Light.

Used the pharmacy great service knowledgeable staff. The pharmacy is clean and adequate staff were assisting other customers.

Massive glowing sign announces they are open until midnight, but the store actually closes at 10pm.

8: 00am open time and people standing outside to get in. You would think someone should open the door.

Changed hours, still has a big lit up sign that says "Open until 12am" but now closes at 10pm.

Worst pharmacy in the city. Nobody has a clue what’s going on. After my prescription being incorrect I was told they would sort it out in a couple days and call me when its ready. After a week w/o phone call no one still had any idea what was going on.

I contacted my previous pharmacist and they sorted out for me in minutes over the phone.

If I could go lower I would. Customer service has been going downhill, and today was the last straw. Will not be returning.

Don’t expect ordering any prescription in person to mean anything to anyone here, the request won’t be processed and you’ll have to wait for them to fill it when you go to pick them up. The likelihood of them only giving you a single week’s worth of your medication is pretty high as well.

I’ve had this happen to me too many times to count, but my most recent experience took the cake. They only sent me out the door with a single week’s worth of my medication after I order said medication two days prior in person.

They need to train their employees better or find the source of the problem and fix it, as my entire family has experienced similar problems with this pharmacy.

First time reviewing a business ever, but I am only doing it as a public service. Today my 5 year old was very sick so I talked to my family doctor who sent the prescription to this pharmacy. First of all, we were told that it would take TWO hours to get the medication ever, which is kind of normal for this pharmacy, I’d assume due to understaffing. We waited for about 2 hours so I called to ask for an update. The pharmacist said they did not have the order for my son’s medicine. After double checking with other staff member, the pharmacist told me that they were out of the medicine. I asked him why they did not call me to inform me about this so I could do something about it instead of waiting for a phone call that never was going to happen. He only said sorry. I guess that they were so busy and since they knew that they were not going to make money with my business, they did not ever bothering calling me. So upsetting.

I know and understand that pharmacy staff is trying but I don't understand Spiro is an amazing pharmacist that looked at one thing for me that two could not see and things are still not fixed. I am understanding but confused pretty much everytime I go in the Computers are down. I would understand if maybe there was communication between staff.