TD Canada Trust Branch

Horrible experience with Kenneth Agunobi. I do not recommend this branch at all. I applied for a credit card and asked many questions that he could not answer. When I questioned him, he gave false information and had to look it up, confirming the information he previously provided was incorrect. They required a second piece of ID to finish the application which was started originally online in December and in person on Jan 3rd and called on Jan 11th to request secondary ID because I wasn't originally a TD customer. I then asked him to confirm if I was still getting the promotional aeroplan points that I qualified for and he said yes and confirmed the amount. My card arrived a week later and all seemed well - until it came to activating the card. I asked him about a secondary cardholder and was told I need to call and request one. When I called, they told me I needed to do it in branch (which I was JUST there) and also needed a phone code that needed to be done in branch. I asked the kind lady on the phone about my aeroplan bonus points, they were the current promotion (not the one I initially inquired about). The promo was supposed to be 100,000 pts which then dropped to 75,000pts because of the cut off date (after jan 4). The whole reason I even applied for the specific card was due to the promotion. Had I known I wasn't going to get it, I would've went with a different bank. Kenneth also was pressuring me to switch all of my accounts to TD, I am so glad I didn't. They are not doing anything to rectify their mistakes. I would not recommend this branch to anyone as they lack in customer service and don't care.

UPDATE: He also entered my name for my aeroplan rewards program so I can't book flights or anything until they update it with proof of identification which takes 2 weeks to process. Just when I thought this experience couldn't get any worse. AVOID THIS BRANCH AT ALL COSTS

As you can see from previous reviews about this bank. Turn around and go to the one at River Landing. My partner and I have just experience the worst customer service I’ve ever dealt with, with a bank. Lots of miscommunication, misinformation, that causes lots of inconvenience. Take your business somewhere else. WORST CUSTOMER SERVICE EVER

2 long weekends in a row atm temperarly out service. They charge for bank services wheres the service

Worst branch ever to deal with. I can understand when it’s busy and your are short staff. But warm welcome and greeting can make it better for customer who is waiting in line from last 20 minutes. Worst teller that i have dealt with. She even shouted on me for no reason when i asked for envelopes for my cash and draft. Not acceptable at all. If you are overwhelmed it’s not customer’s fault.

Absolutely horrible customer service. I’ve been dealing with TD Canada Trust since I was able to officially open a bank account. This branch is close to my house, so I typically have dealt here over the past 15 years or so. The customer service in the last few years has taken a drastic turn for the worse. The problem isn’t that the people working at the front offer bad customer service, it is the management. I have had a few issues involving management over the last few years where I left wondering why I continue banking here. I have found them to be rude, unfriendly, and have not been accommodating to my concerns. I’ve gone to different branches and have found the managers and staff to be a lot more customer service oriented and much friendlier. Unfortunately, that seems to have been lost on this team. TD Bank, please do better at picking leaders for this branch who understand that customer service involves listening to customers concerns, responding in a friendly tone, and trying to come up with a solution that will keep your patrons with your bank. I will not be returning to this branch and will be moving my savings to RBC.

This bank is so dumb the atms are inside they close early and the drive thru one is busted like? I’d give zero stars if I could i got zero service

I visited this location to open a chequing account yesterday. Although I didn’t book an appointment, I tried to still see if there might be some cancelled bookings or they could squeeze me in. I was so happy that the lady said they could once the line up was cleared up. It was just so unfortunate that they had me waiting for almost an hour or more than that without giving me a certain time. They should not accommodate and make people wait if they are not sure.

Customer service is pathetic at best in this location! If you reach this location by 4: 15ish onwards, best of luck. I believe you can go all the way to any other nearby branch, get your things done and still have time to spare than here. Today I saw 3 reps servicing one customer, all the while there is a long queue of customers waiting. I am not against proper support, why not one rep who knows well the process help the customer while others help other customers waiting in long queue. On top of it, reps are quite happy to log off 5 minutes early despite a long queue rather than helping atleast one customer in that 5 minutes. They are quite happy to log off even before the rotating FA have not taken the place of the folks logging off! I just wish the old staff before the relocation is still here. They are more efficient than the current ones.

I came for open new bank account at 8street Saskatoon. LANY R BACANI is a very outstanding employee with focus on customer satisfaction. She's very welcoming and goes that extra mile in helping customers.she has extremely knowledgeable and helpful. An absolute pleasure and highly appreciated for making my day, please keep the remarkable level of customer service you offered today, well done and a rarity to see someone go to such lengths. 10/10

Ken A. Was so helpful. He stayed during his lunch break to help us out. So appreciative. Thanks! Great service!

TD.used to be great for being open every day. Gone downhill extensively. Can't even go inside to use a machine. What a waste

Since this move across the street, the tellers are all new and the lineup in the bank is terrible if you are there at the wrong time. I could be wrong but, there isn't a walk in automated teller, only drive thru. The drive thru teller is too low for most vehicles and it's awkward to use. This isn't an improvement over the last location.

We have been forced to deal with a family members estate which unfortunately for us dealt with this bank. It has been a nightmare from the start. Try to get anyone to call you back is almost impossible. Contact numbers provided by their staff don’t work. Accounts that charge excessive fees. Tried to get an address changed at least 6 times and the mail still goes to the deceased persons old address. I would use a mattress before I ever used this bank. We were told today that the manager would call us…. Still waiting. I hope the CEO reads this.

I have been to other banks in Saskatoon and trust me, this is the first time I have seen someone actually taking a pain for your issues. I was almost stuck with my mortgage and it was almost the closing dates that were about to come. Nikita and her manger Tofik took this issue personally and worked day and night to ensured that approval is done before the timelines. Not only they communicated with me back and forth but also worked with their underwriter dedicatedly to ensure my case is completed in timeline. Kudos to both and five star from me. TD Bank- these both guys are assets for your bank.

I took a jar of rolled change to the bank for my son's account. The clerk snickered at me for the jar. I felt like my money wasn't worthy for this institution.

It says it opens until 8 pm on Wednesdays. I drove for 30 minutes to reach out to this branch, and I just arrived now at 7: 50 pm. It is closed. Are you serious? !

This bank has been going downhill for years. Slow service. Hard to understand. And seemingly worse every year.

Absolutely horrible experience with TD, unlike our past experiences unfortunately. If I could I would give less than one star.

Good service with a caveat. Literally every visit I've had at this location they are lined up to the door (Monday an hr after open - Friday mid afternoon - doesn't matter when)
If your just cashing a cheque use a different location. Patrons of this location are ALWAYS there for a half hour ordeal with one of the few tellers working