Valley Ford Sales
8 reviews 2222 100 St, North Battleford, SK +1 306-445-4491 www.valleyfordnb.ca suggest an edit
25 November 2023 22:48
Stopped in needing a little assistance on a business trip, was greeted kindly in a timely manner. They helped me out and got me going quickly. The help was appreciated.
20 October 2023 10:35
I've been buy my vehicles at Valley ford for several years now each time I let the competition give a price on there vehicles and valley is always very competitive very easy to deal with.
27 September 2023 11:29
Kevin Russell sold me a car ten years ago and I loved the car and had no problems. When I knew I wanted a new car, the first person I called was Kevin. He remembered everything about me and my last car. So needless to say I am super happy with the service and my new car. I would strongly recommend Kevin and Valley Ford for vehicles and service. Thank you. Carol J.
17 September 2023 2:23
Thank you, Kent & Tracy, at Valley Ford in Northbattleford. You both made it feel like visiting family when dealing with you both, it was another great experience.
07 August 2023 10:46
I wish to express my utmost satisfaction with the recent purchase of my first car at Valley Ford - North Battleford and to commend the exceptional service provided by sale agent Arris! I am now a proud owner of a FORD Vehicle!
26 June 2023 12:15
Worst experience ever at service dept. The old lady with boy cut hair at reception seriously need to adjust her attitude.
DO NOT take your vehicle for inspection to them otherwise you will be tortured mentally and financially.
DO NOT take your vehicle for inspection to them otherwise you will be tortured mentally and financially.
24 June 2023 18:33
If you want the wheels on your 2016 focus rs to get scratched with 17k kms go here! There awesome at messing up your expensive wheels and calling you a liar to your face.the receptionists are awesome here, but Pat the service manager needs a serious attitude adjustment. Henry Ford would be ashamed of that guy.
Now they have a camaro outfront on the ramp.way to go ford.way to go
Now they have a camaro outfront on the ramp.way to go ford.way to go
24 March 2023 17:02
I took my Ford Explorer in for repair on March 31/23.
I was told to bring it in at 8 am and the service to it would be complete at noon. So I decided to wait thinking it is not so bad waiting until 12: 00 noon. Unfortunately, I waited all day and finally at 4: 30 it was done. If only they gave me the correct time frame for repair, I could have made other arrangements and avoided this fiasco.
The problems get even worse. The invoice they gave me was incomplete. I noticed It was missing labor cost, taxes and some part costs were missing. I had to go back to speak with the manager Todd Heck. He assured me the correct invoice would be emailed. He did email the invoice on Monday, April 3. It was still partial. I had to call back on Monday and I spoke with Kara Rosen service advisor. She sent the complete invoice. The invoice was hard to understand. So I had to get her to explain the breakdown of it.
They also could not install a part because it was not in stock (sensor). Because of that, my ABS and Traction light is on. They did not call me back as promised to book me in. I had to call them. When I did call them, Kara did not know what I was talking about. It seemed I had to remind her of the part.
Kara and I talked and I wanted to be booked in for this part. Kara did book me in for an appointment for April 14. Finally I got something going. Something the manager couldn’t do.
The shop technicians did a suspension and steering service. They replaced rear knuckles, rear control arms and a wheel bearing. The shop technicians did a great job. It was only the customer service and admin that sucked. They could communicate better to customers. They should take the time to explain why the part is important for the vehicle to safely function. They did not do that. Maybe they are not knowledgeable enough to explain part functions. Maybe they feel it is not important. Bad experience for me. Hope this ordeal does not repeat itself to other customers.
I was told to bring it in at 8 am and the service to it would be complete at noon. So I decided to wait thinking it is not so bad waiting until 12: 00 noon. Unfortunately, I waited all day and finally at 4: 30 it was done. If only they gave me the correct time frame for repair, I could have made other arrangements and avoided this fiasco.
The problems get even worse. The invoice they gave me was incomplete. I noticed It was missing labor cost, taxes and some part costs were missing. I had to go back to speak with the manager Todd Heck. He assured me the correct invoice would be emailed. He did email the invoice on Monday, April 3. It was still partial. I had to call back on Monday and I spoke with Kara Rosen service advisor. She sent the complete invoice. The invoice was hard to understand. So I had to get her to explain the breakdown of it.
They also could not install a part because it was not in stock (sensor). Because of that, my ABS and Traction light is on. They did not call me back as promised to book me in. I had to call them. When I did call them, Kara did not know what I was talking about. It seemed I had to remind her of the part.
Kara and I talked and I wanted to be booked in for this part. Kara did book me in for an appointment for April 14. Finally I got something going. Something the manager couldn’t do.
The shop technicians did a suspension and steering service. They replaced rear knuckles, rear control arms and a wheel bearing. The shop technicians did a great job. It was only the customer service and admin that sucked. They could communicate better to customers. They should take the time to explain why the part is important for the vehicle to safely function. They did not do that. Maybe they are not knowledgeable enough to explain part functions. Maybe they feel it is not important. Bad experience for me. Hope this ordeal does not repeat itself to other customers.