Best Bank in Alberta reviews - page 11

Horrible customer service. 6 tellers and one lady with a line up of 7 people. Will be switching to atb at the end of the month.

I have been a customer at this branch for several years. Dolly, Ashley and Nicole have always been friendly, helpful and knowledgeable in all aspects of my various banking needs. Customer service is an obvious priority with them. Love the ‘small...

I opened account in this branch because it used to be open on Saturdays. Now, it is closed on Saturdays and I am unable to access my safe deposit box. I am very disappointed. Iwweekdays and it closes at 5 pm. By the time I reach the branch, it will...

I've had a few appointments with Todd and every time he's been extremely helpful with getting my situation sorted out. He's helped turn a stressful situation into a successful one. I'm thankful for him and his team's help at the...

I have dealt with this Branch for over 40 years they are fantastic to deal with! From the front end tellers to investment advisors.

Jenny is an absolute angel! She helped me on a matter that was completely out of her hands and wouldn't benefit her in any way. She was kind, funny and truly cared about my best interests. She put in some solid time to help me resolve what I came...

Ronachelle Caranto was super helpful and clear on the phone. Great service compared to other banks. Excellent and speedy customer service.

Ally is wonderful. I needed to take an amount of cash out and she asked why. It has to do with all the scams on people and I am so happy to see banks doing that. Ally was wonderful by the way I would and will use this bank always due to her customer...

Over the years atb has hiked fees, added extra charges and nft fees. Staff at this branch have zero knowledge about their own products, had to return 3 times for a visa debit. Do not recommend.

Absolutely the worst customer service and perhaps the most incompetent mortgage specialists ever! Stay away from these jerks at all cost

Well it looks like this branch has no management or leadership. I walk in to see an available teller (a heavy set red headed older woman) who wants to finish texting while she's smiling at her phone, about a minute later tells me I can move...

There was nobody at the tills, kept waiting ten minutes only to be given a bank card that didn’t work. Waited in line forever and told the teller the card she just gave me didn’t work, her solution was for me to call the number on the back of the...

There's a solid reason this place is 2.7 stars. I came in one day to cash a cheque. Was berrated by staff and told to leave. Given paper work a month later stating I can't access any cibc location. Then one day the machine ate my card and...

Used to get great small business service here. Andrea was fantastic! Devin took over her role and has been absolutely atrocious. Tried to speak to him many times about a loan or line of credit for the business, provided all information he requested...

I recently had an outstanding banking experience at ATB Financial in Airdrie, Alberta, thanks to the exceptional service provided by Mr. Biju, the Branch Manager. His leadership has created a welcoming atmosphere, and the staff, under his guidance...

Was not a happy client as the bank manager was rude and didn't seem to want to work along with me she always wanted to control my bank account