Best Car Rental Agency in Alberta reviews

Upgraded for "snow tires" for a vehicle with already cracked windows and smelled bad. Completely unnecessary upgrade based on current weather conditions during my rental. Clerk must have got a bonus for upgrading or something.

It is worth doing better research and asking about everything before signing anything, at the counter they will try to sell you things that are really not necessary.

Steer clear of this place at all costs! We recently rented a vehicle from Routes in Calgary and arrived during the -40C weather in January 2024. The first night we had to park the vehicle outside, we had a cord waiting for us to plug in because...

Had a great experience with Zoom! They accommodated me when I kept on extending my booking with the car. Very fast & efficient service! And Jag was kind and understanding when I brought the car back late because of slow traffic on the road...

Second year renting with Enterprise at yyc for our annual ski trip. Once again they did not disappoint! Great service and amazing staff!

Had a terrific experience with National Car Rental at YYC. Executive Aisle checkout was a breeze. Upon return, received incredible service from Arafat, who went above and beyond assisting us, and saving me a good half hour of time with a fuel...

Do not rent a car from here. I've been waiting for 2 hours and still don't have a car. My reservation was for 12pm and it's 3: 02pm as I write this. Absolutely terrible. They don't know what they're doing here. Literally use...

First in line, took 20 minutes for four agents to finish chatting to help. Been in Calgary many time, this was absolutely ridiculous

I would like to thank Ryan & the whole enterprise team to make my trip / drive absolutely amazing with a vehicle of my own choice. Had 0 issues from pick up until drop off. Thank you!

This branch is not even deserve a single star. After my company made a reservation tried to phone them several times but no answer. I went there by foot hoping to get the vehicle on reserve but guy told they don’t have any vehicle available. What a joke...

Had a bad experience unprofessional staff don't explain you properly taking to long to complete your proses

Best car rental in the town. Kapil had made the process very smooth and fast. Detailing was also good. Must visit this location in future for renting a car.

I booked a in Christmas holiday week, they gave me a Dodge Charger, I was very scared of driving that car I called and told them. They changed the car within a day even they hade inventory shortage. They give you great customer service highly...

Did not even wanted to give 1 star as there are no wordd to describe how bad the service is from manager to staff. No effort, no apology, ego is to high, arrogant, big mouth. Not to mention how that manager does not hold her promise right Jasmine...

National was a great place to rent a vehicle
The car was clean and amazing in fuel consumption

Charged for extras what other rental companies/branches of Avis would waive off as a courtesy. 10 mins extra was charged a day & additional fees for the snow tires which Enterprise & Hertz would provide without any additional charges … wouldn’t...

I was sent by my insurance company to this location and I’m glad I did I usually go to the 50 street location! Seeing as edmonton is in a deep freeze and running out of cars these gentleman not only were working without heat in their office and still...

Waited 45 minutes in line before being able to see someone to rent a vehicle. The vehicle itself was great, until towards the end a tire cap somehow fell off despite never touching it, which led to almost having a flat tire on the highway. Upon...

I was forwarded to enterprise through my insurance after an accident to use a rental for a few weeks. The team was efficient and friendly. Really liked the Kia forte. Thanks guys!

Very friendly and accommodating staff and good selection of cars. Only giving 3 stars though as there weren't affordable EV options.