City Carpets Ltd

Very happy! We have needed new carpet for awhile, and they had a really great product at a great price!

Update. The seams in the carpet became visible after about a year. We contacted the company numerous times to discuss warranty on it, and they completely ignored us, refused to reply or to remediate the situation.

Very good people and their services. Got very high quality carpet from city carpet. They installed the carpet very carefully and nicely. Prices are genuine. Highly recommended!

City Carpets is my go to for any project I have. The whole team is courteous and always helpful. I cannot recommend them enough.

Thank You City Carpets for helping Mamba Basketball League for the nice sponsorship we really appreciate it

We recently had our carpet replaced with them. The service provided was excellent from selecting our preferred colour to them replacing it.
They had to order ours and gave an estimate time for it to be done,
which they were able to keep and got the work done. 100% recommended to use city carpet
excellent service

Great experience from beginning to end! Used them to install new carpet in my home. The salesman, measurement, quote, and installation went smoothly and the price was quite reasonable. Wouldn't hesitate to use these guys again!

We had New LVP and also back splash out in by City. They were extremely helpful through the selection process and getting us samples to take home. Installers came in and were fast and very thoughtful to sharing ideas they could do. Clean up every night was great and they took extra care as we were still living in house. I would highly recommend City Carpets for their selection, service and price! Thanks City we LOVE our new floors and backsplash!

I recently used City Carpets to install carpeting throughout my entire upstairs and office, and I couldn't be happier with the results!

The owner was incredibly friendly and personable, making the entire process a breeze.

Not only was the price right, but the installation itself was speedy and professional, leaving me with a beautifully finished product that I am absolutely in love with.

And to top it all off, the cleanup after the installation was impeccable! I can confidently say that this is the best carpet installation experience I've ever had.

We saw carpet that we really liked at our son in laws parents house and decided to get the same. We were directed to City Carpets in NE Calgary. Upon entering their showroom we were impressed with all the variety of carpets and other flooring materials. They sent out the estimator two days later to our home in Airdrie and our carpet was put on order. The price charged for entire house was very fair in our estimation. The installers worked with us to plan the moving of furniture over three separate days which allowed us to move furniture in and out of rooms in the evenings. The job was well done and the staff at their retail location were very nice and accommodating as far as paying an amount up front and final payment after job was completed. Thank you City Carpets for a pleasant experience. We highly recommend anyone needing their carpets replaced to consider City Carpets in Calgary.

Loved our experience with city carpet! The customer service was great, I needed my flooring done quickly and the owners were able to accommodate to my schedule and help me out when I really needed it. Out of all the trades I worked with for my new built home, city carpets was the one who made my building process the easiest. When I needed to make last minute changes they were there ready to support in any way they can. Attached are photos of our carpet, laminate and marble floors all received from city carpet. Thank you guys!

The sales person was very helpful, the installers did very good job and helped me moving some of my furniture.
I highly recommend city carpets

UPDATE:
After listing this review I received contact right away from management. They were motivated to remedy my concerns. An appointment was booked and the job finally was attended to. I am moving my 1 star to 3 starts because I believe I shouldn't have to do this to get service.

Bought a brand new with carpets from these guys. The carpet started to wrinkle in 6 months. At the one year inspection we had them come in and redo the carpets. 8 months later they wrinkle again. Now they have scheduled 3 times without showing up to fix the carpet.

They offer a good price for high-quality carpets. There is no issue at all so far since it was installed last year and we are very satisfied.

We bought a spec house that has carpets installed by City Carpets. Within months of living in the house, the carpets started to lift in numerous areas (hallways, bedrooms, bonus room). At the one years trades day, City Carpet came in to fix the flaws. Within months, the carpet started to raise again in the spots that were concerns before and in additional areas.

It took a number of calls and emails to get someone from City Carpets to initially respond. An appointment was made for someone to come out in July to fix the carpet. No one showed. Again, it took a lot of effort to get a hold of anyone at City Carpet and it felt like the run around and that they were doing us a favour by rescheduling the appointment.

A technician stopped by the house unannounced the day prior to the scheduled appointment. No one was home at the time however, I spoke with him through the doorbell app and he state that he was in the area and wanted to see the carpet. As no one was home, he confirmed that he would be back the following day, as scheduled. Again, no show.

We again put a lot of effort into getting a hold of City Carpet and they told us that we had the wrong appointment date and it was actually scheduled for August. Again, we waited for the new appointment date and again, no one showed.

It appears that this company is not overly concerned about customers given the treatment that we have received. Their lack of follow through, customer service, poor quality product and installation and overall care for their customers is disappointing. We are highly frustrated with having a poor quality carpet installation and lack of accountability. Even more frustrated with the continued and blatant ignoring that we have received.

I am not sure what has happened given that City Carpets has recieved good reviews historically. I whole heartedly would not recommend this company. Based on my experience, shoddy installation, lack of quality work product and non-existent care and customer service, I honestly don’t think anyone should waste their time with City Carpets. Your money would be better spent anywhere else.

I’m thrilled with my new carpets! The sales person was super helpful and the installers did a great job. Overall the work was completed to a very high standard and their prices are by far the most affordable of all the flooring places I looked at. I would definitely recommend city carpets!

Dealt with Naveen ji & Jit ji. Amazing service, price & the quality of the product. Stood by their promise & delivered as well. Would recommend City Carpets for any residential & commercial needs.

We recently had new carpeting installed in our home (both on the main floor and in basement) by City Carpets. We are very satisfied with the quality of customer service we received - everything was handled very professionally and efficiently to ensure our home carpet needs were well taken care of. Will definitely refer to all our family and friends!

I am so very happy with our choice to go with City Carpets! We recently moved into our new home and we used City Carpets to replace the entire floor upstairs. The original carpet was very stained and with our young son, we needed the carpets to be clean and soft for him to crawl. We planned a month before to have the carpets done before everything was moved in on top. Unfortunately, we were told the carpet we ordered would not be delivered in time and so they would only be able to complete it after our bedroom furniture was in. This was very upsetting because we could not set up our crib and I was concerned about where my son would sleep. City Carpets offered us a different carpet that they had in stock in order to complete it on the original day. It was a very similar colour and I actually liked it even better! They were so helpful and I am so appreciative that they were able to solve our problem. The old carpet was removed and the new one installed all in one day! They did a great job and I am so thankful that my son has a soft and clean carpet in his bedroom! I would definitely recommend them and we will probably use them again for our basement carpet.

Unbelievable Service. Top Notch standards in flooring business. I do highly recommend CITY CARPETS for flooring need.

City carpet installed engineered flooring plus carpet on my stairs. The the quality of the work for the installers were great, and service provided by City carpet was good. I had to wait about 2.5 months for material and that was because of the supply chain issues everyone was experiencing in fall. They were upfront about this wait.

The pricing was fair and reasonable.
I had a great experience with them, and I would go back if I have to do something like this again.

This place is so much more than a carpet store because of their welcoming staff always avaialble to help you out.

Received 5 star service from Jeet and the City Carpet team. They were professional, with fair pricing and above all had amazing customer service. They were prompt, picked up my phone calls and were quick to schedule flooring installs when asked to. Would highly recommend them to anyone looking for flooring.

From the start to finish of the project our experience with this company was above and beyond expectations. The staff, Naveen and Jeet are very knowledgeable who not only helped us with the material but the layout design of the house. The installers showed up as per scheduled and did a phenomenal job and their experience reflected tremendously. They also had the lowest quote and the quality of the material is excellent. We highly recommend CityCarpets Ltd.

Amazing staff and product selection. Colour coordination was seem less and stress free for our new house.

Highly recommend!

We have had our carpets at home installed by City Carpets in the past too & were never disappointed. They have a good selection of carpets, reasonable pricing & provided great service especially Naveen. Simran and other team members were polite and courteous over the phone. The 2 gentleman who came to install our carpets in 2 days recently were also courteous, quick, efficient & did a good job! We have always recommended City Carpets to our family & friends and will continue to do so. Thank you Naveen & team!

Wonderful, professional and true to their word! City Carpet recently did a big job for my family replacing the carpet from a basement flood and freshening up and replacing the carpet on the top floor. Their prices are hard to beat and the service is phenomenal. Their carpet installation was so efficient and their staff were friendly and respectful of our space. If you are looking to get any work done go to them!

The crew at City Carpets exceeded my expectations! Professional, meticulous and was so careful not to put a dent in the newly painted baseboards we just installed. I will be using this company time and time again as well as sending my clients to them! Thank you so much for beautifying my space!

This is the best shop in town for flooring needs. One must try them before making any decision. They have the biggest range of options in flooring. Also the staff is very professional and helping.

I am impressed with their work. It was really good specially on the stairs-very professional clean job. It was small job (one room in the basement and stairs) but they still gave me best price that no body can beat.

Excellent customer service, and the quality of work they performed is amazing.keep up the excellent service.

One of the best place in calgary to buy carpet and flooring. Excellent customer service. Heaps of Variety to choose from. Very reasonable price. Installation guys are the best, Very knowledgeable. I highly recommend everyone to buy your flooring and carpets from City Carpet. No need to waste time at other places. Thanks Naveen and Simran

City Carpets did a great job installing new carpet in our home! We were very happy with the price, service and quality product!

I have worked with Naveen at City Carpets on three separate build projects over the last few years and I am always impressed with the service and the quality that City Carpets has to offer. I always refer my clients to City Carpet because I know that nobody in Calgary can beat their prices or provide the high quality of service they have to offer. My clients are always impressed with the results of the work provided by City Carpets. If you are a builder, renovator, interior designer or a homeowner looking to spruce up your flooring I recommend letting Naveen take care of you at City Carpets!

My name is Duong. I'm a contractor. I always bought the materials floor for all my projects. The owner and sale man in here very friendly and lovely. The price very good. I recommend everybody need floor materials should go here first. You will happy with them

City Carpet is an excellent carpet company, providing quality products and installation at a great price. We've been very happy with all the projects we've done with them, and will definitely be calling them for any future ones!

They have excellent service, installers came on time, and everyone was very friendly and punctual. Was a great job done and would refer to anybody.

I would highly recommend city carpets to anyone who is looking for install. They were able to book us in quickly, the price is extremely reasonable and they did an exceptional job. Will definitely use again!

I have used City Carpets 3 times now (for 3 different homes) and by far they have the best prices in the Calgary/Airdrie region! I would highly recommend! Thanks Again Naveen!

Quality services and amazing work. Highly recommended.very polite staff.amazing stuff.proper delivery.thanks CITY CARPET AND TEAM and MERRY CHRISTMAS and HAPPY NEW YEAR.

Outstanding service, quick responses, product delivered as expected and with utmost care. Have bought items frequently and very contented with services. Dealings are exceptional with highly qualified staff who at first understand the need of the customer and serve with best!
Keep growing. Happy New Year!

Excellent service and quality advice provided. Sales reps provide necessary info and pricing is fair. Installers are knowledgeable, professional and efficient. Very pleased with the overall experience.

Researched a few places before deciding to go with City Carpet. They have great prices but what sold me was the knowledge and compassion of their sales person Gurjodh. It's refreshing to have someone listen to your needs rather then push whatever has the highest margins. Will definitely be using them again for future projects!

Great service, professional finish. Very satisfied with the work that was done. Gurdjodh was very easy to work with and he understood our needs.

G is the best to work with and they have the best prices in town. Best service and quality carpets, I would definitely recommend them over any other company!