Enterprise Rent-A-Car

I will say dealing with Holly was awesome. I thought I was hooked cause my credit card was maxed out but she was able to figure all the issue I needed.girl needs a fat raise.it's the right customer service that someone hope to have when getting a rental. Best service hands down.

Very friendly staff and quick and easy vehicle selection. Was off and driving in five minutes. Definitely would come back again. Good job team!

Big thankyou to Holly for all the help provided to get my wife and I on the road during our latest visit at Blackfoot enterprise. Great person and a pleasure to deal with.

Thanks Jim McKay

Holly and Grassia provided professional service beyond the call. Overwhelmed by the extra steps they took to smooth out the rental experience. Many thanks.

Thank you its been awsome and the car was better then my standards. Great sevice from the team. From clayton stang

The best location manager Priscilla Doman and her staff I forget his name the one who gave us the key and inspect the car your the best. Manager she’s profesional and very soft spoken person thanks for helping us today highly recommended location. My son was amaze of your service guys quick and knowledgable and super friendly.

Oh man, what can I say? Enterprise was fantastic to deal with from start to finish. They picked me up at A1 auto body, took me to pick up my rental vehicle which was very clean, presentable and ready to go out front, no waiting which I appreciate. Then when I was coming back to return the vehicle. It was done so quickly and efficiently (literally minutes) which allowed me to continue on with my day and still meet with clients with very little interruption. And then to top it off, they dropped me off no questions asked to where I needed to go to pick up my vehicle again, at no charge. I would highly recommend using Enterprise car rental to anybody that’s looking for a commercial vehicle, a pleasure vehicle, or even a vehicle in their luxury car department. Thanks again Enterprise, you guys truly are amazing!

Tess, Nilo, and Bunmi are the BEST to deal with! Nilo and Tess are super efficient and accommodating for my company, and Bunmi makes hilarious jokes every time I come see her. Thanks for all the help! Here are two photos of the beautiful vehicles that I have rented. I love that the van still had a six disc CD changer in the dash! I brought two dozen CDs with me for a business trip I had to do to Northern Saskatchewan. My teddy bear also came with me, and he wore his seatbelt!

Enterprise is a joke. They say they are going to refund me my 250 plus should of refund me my 150 that they always hold for tickets etc, but still haven’t received that. They are full of lies about me not filling up the car with fuel before giving it back. Make sure you guys take pictures of everything before they start ripping off more people. They always say they will look in to things but they don’t because it’s been over a month and still no phone call nor refund back on my credit card. I guess it’s time to drive there and deal with it face to face if I don’t get my refund immediately

Was an emergency, needed a rental Asap. Hollie accommodated my request immediately. Hollie's customer service was top notch, she took my information walked me through the process, I was in and out in under 20 minutes.
Great experience!

2nd time renting from this location, they promise you a type of vehicle and after waiting for an hour, they swap it out for a smaller vehicle. I was promised a full size truck or SUV and they brought me a compact suv. I mentioned I work in construction and need a truck (as my f150 was in the shop for repairs)

Tess and the staff here were amazing! Tess helped answer all my questions and made renting a car actually an enjoyable experience! I’ll definitely be back! 10/10 would recommend!

Easy process, staff was helpful and witnessed the manager put in extra effort to help out other customers who's rental had been moved to a different location without them knowing. Would rent from here again for sure.

I am happy with the service I received from this location as well as their willingness to hold my insurance company accountable for the billing of my rental (as part of my insurance coverage.). I am grateful the 58th Ave SE, Calgary location stepped up in this way for me! Thanks 58th SE Calgary Enterprise Team!

Always friendly and helpful, and I believe they are better organized than the national location I use.

I recently rented a SUV from them. When I pick up the vehicle, they explain me everything well. One thing I really like about is that the associate didn't push me or scared me to buy their insurance. She just explained me and I declined. It was done in 5 minutes. Returning the car was also supper fast. I would recommend them.

I've rented cars at this location a few times. Great service and friendly staff. Even gave me a ride to pick up my car after a month of being repaired. Highly recommend this location

Best Enterprise in Calgary. Bunmai runs a tight ship with a great crew. Carly Andres Hassan Terry (from pick up at site to handover). Vehicles are clean, run through is thorough). Professional Polite team Will use again and recommend!

Chenelle was absolutely wonderful! She went above and beyond. Returned our rental without a hitch. Couldn't be more satisfied. If we have to rent again, it will be from Enterprise, great service all around.

Service at this location was outstanding. I had an issue come up with the vehicle that I was renting and Eric Choi was very good in taking care of me and making sure that I had another set of wheels on the same day. Top notch service by Eric Choi

This is my first time to rent car, I am so happy that my insurance company chose this store for me.everything is good and efficient so far.

I had 40 dollars of gas left in the car I rented, meaning only 20 was missing and they charged my almost 80 dollars. What a rip off, not impressed.

IF YOU BOOK A CAR FROM HERE, YOU MIGHT NOT GET ONE! I reserved a car from this Enterprise location a month before my pick-up date. The day before my rental was to start I received voicemail message to call back and confirm my reservation, or else they would cancel it. I called to confirm, and at that point everything was fine. My flight to Calgary was delayed, so I called to advise them that I would would be picking up the car 2 hours later than my scheduled pick up time. I was then transferred to a manager who told me that they wouldn't have a car for me. The manager suggested that I try and call other car rental agencies to get one, but offered no help. This left me scrambling to rent a car for my 11 day vacation with my family. I have had good experiences with Enterprise in the past, but now I will never book a car from them again. If you decide to book a car from this Enterprise location, BEWARE, THE MAY LEAVE YOU STRANDED.

Très mauvaise expérience. Réservez avec Expédia en juin. Je téléphone la veille à la succursale pour voir la possibilité d avoir la voiture la veille. Le gérant Éric me dit que ça fait 3 jours qu'il essait de me rejoindre pour me dire aucun auto de disponible pour moi. Aucun message reçu ni de lui ni de expédia. Je lui dit que ça me prend une voiture pour aller a Vancouver. Me dit qu' il va me mettre sur la liste d attente. Je relis mon contrat et en aucun temps ça dit que je n ai pas droit a ma voiture réservée. Je retélephone au gérant et il est frustré que je le rappelle pour lui dire que j ai relu le contrat et pas le choix de me louer une voiture.il est très intimidateur en me disant qu' il m avait qu' il me.rappelerait en fin de journée.pour ça parce que je lui ai dit mes droits il a dit qu'il ne va pas me louer une voiture car je lui ai parlé de contrat et que je vais être remis en bas de liste d attente et que je ferais mieux de me trouver une autre place pour réserver.je crois qu' il devait être rencontré par le bureau chef car il n est pas fait pour ce travail.tout le stress quand nous sommes en vacances ça n a pas de allure. C est comme si il fallait le.supplier pour avoir une voiture. C était de sa responsabilité de m en trouver un autre. J ai dû aller a l aéroport de Calgary chez Alamo et louer une voiture le double du prix. Tout ça pour un trip de gérance.en tout cas ne jamais louer a cet endroit. Merci. Ne pas téléphoner non plus car vous aller vous le faire dire que vous le dérangé. La location était pour le 28 août.

Expérience horrible!
Éviter cet endroit!

J'ai réservé une auto il y a 3 mois, on appelle une journée avant pour essayer de voir si on pouvait louer une journée plus tôt. Eric (le gérant) nous répond que ça fait 3 jours qu'il essaie de nous appeler pour nous dire qu'il n'ont pas de voiture pour nous. Quand on lui dit qu'il n'a pas le choix de nous en fournir un, il commence à se fâcher et qu'il ne nous aidera pas du tout. Qu'on est mieux d'essayer d'en trouver un à un autre endroit, qu'il était pour nous mettre en bas de la liste, etc.et il nous raccroche la ligne au nez. Wow le service à la clientèle et surtout de la part du gérant.

Rented from this location last week. The cusomer service was excellent as usual. The staff here are very friendly and professional. The manager Eric is a pleasure to deal with.

Renter Beware! Worst customer service, beware of roof hail damage scam.
This Enterprise has the worst possible management. The management was very rude to my 74 year-old mother and charged her a deductible for hail damage that was a) not even visible and b) not mentioned that THE ROOF HAS DIFFERENT COVERAGE THAN THE REST OF THE CAR and c) did not happen when she rented the car. Global News has been contacted about this scam. The assistant manager and manager were very rude and basically told her to pay $500 and there was nothing should could do about it.
BEWARE OF THIS ENTERPRISE and perhaps all others in Calgary.

Poor service - ignore you, rush you out the door, and then charge you for normal wear and tear. Disappointing.

Mac and Eric always go above and beyond for every rental I have had, even the last minute rentals! I won't go to any other location in Calgary anymore! Thanks for everything you guys do!

I cannot thank these guys enough for making my weekend getaway happen. My plans fell through with another car rental, but these guys were able to get me in right away and I had a car in less an hour. They let me use their washroom AND I was taken right to where the cars were being washed and disinfected, where I drove out from. Thanks for the exceptional customer service and I will be doing business with you guys again!

I tried out this enterprise location yesterday after renting mainly from budget before and I was absolutely blown away by the service. I showed up, and within 10 minutes I was behind the wheel. The rep was incredibly friendly and helped me get everything sorted and I was quickly on my way. Great selection of vehicles and rates as well. They have earned themselves a loyal customer.

They were busy but efficiently processed all of us before a our long weekend traveling. A thorough inspection of a carefully selected vehicle and I was on my way with a smile and well wishes. Thank you Enterprise!

Eric and Brittney were so helpful and considerate in helping us with our rental. I was so impressed at the thorough and timely service. For all your car rental needs this is the place that will deliver service with excellence. They definately went above and beyond to meet our families needs and made it look so easy.
Thank you Brittney and Eric! Have a fantastic long weekend.

Got a moving truck for 24hrs. Great service, convenient location with a drop off box for late night return. Truck was virtually brand new.

Great place to go if you need a rental! Everybody I have dealt with has gone above and beyond to provide the best experience. This is my second time dealing with Enterprise on 58th and both times it's been awesome to say the least. Thank you!

Excellent customer service, the experience from the moment I made the phone call for a vehicle reservation through the process to have rental vehicle key in my hand. It shows professionalism.
Thanks Miranda Hassels you found me a nice car with a fair rental rate.

Blackfoot Enterprise was an absolute amazing experience for my first time renting a car. Every single employee from management to customer service had gone above and beyond.

I had placed a hold online to a Jeep Wrangler but to due to unfortunate circumstances for the last customer they were no longer to supply that one but it was no worries what so ever. They had upgraded me to a 2021 BMW X1 which made for an amazing drive which was very well suited for the highway.

Unfortunately I got a chip in the windshield on my way up to Edmonton but thankfully was helped out with getting proper protection with great recommendations from the staff and had no concerns when dropping off the car.

When it comes to renting a car I will always consider Blackfoot Enterprise first and any will refer anyone who I know that will be in need a rental.

Thank you to the amazing staff and management at Blackfoot Enterprise and the amazing roadside assistance.

- Dallis

I had a really good rental experience; the man who picked me up was incredibly helpful and patient with me I can’t remember his name but he was great! As well as the car- super nice and clean, safe and fairly new, customer service was great and this being my first time renting didn’t know how all this rental stuff really worked Eric really helped out explained everything and cleared all the confusion for me he went above and beyond I’m so grateful:) thank you!

Eric is absolutely the worst manager I’ve ever dealt with. He closed my rental agreement with disclosing the charges.
I have informed him that my rental is $675 a month he said ok don't worry.
I have informed for some reason if you close the agreement I would be charged a regular rate he said don't worry I will take care of it.
Now!
I got charged 515 for 2 weeks!
And I got charged 940 a month
I
The worst of it he did not disclose any of this info to me.
None!

Unpleasant experience!
when contacting Eric and brought this issue to him, start making excuses.

I would like to speak with his supervisor in Calgary.

My husband was picked up from the auto collision shop by a young man named Mac who drove recklessly and ran over train tracks while speeding and was wildly unsafe. He was negligent in discussing the terms and conditions of the use of the car as well as what insurance would cover. There was a slight superficial crack on the windshield and when the car was returned they demanded we pay $900 upfront and when asked about how we could submit a claim for the windshield damage they were unhelpful and lacked any knowledge of how insurance claims worked. A supervisor then stepped in and said how everything the representative was wrong had mentioned was wrong. I would never ever rent another car from this place and will avoid this franchise entirely in the future.

After 4 months of returning a vehicle leased by my insurance company, they take 188 CAD from my credit card, without any justification, after a kindly answered call they return 23.63 CAD. 164.37 CAD are missing from my credit card and no one responds. Don't take risks, go to another car rental agency. I think something is being configured. The car rental was handled by my insurance company. I gave the information I had in two calls made. Almost a month later I have no answer, the money is still lost

Terrible experience.
Booked a pickup truck 3 weeks ago. The day before I was supposed to pick up the vehicle, I was concerned that I had not received a call from the location and went to look up the number. That's when I noticed the location was closed. I wasn't happy that the website let me book to closed location. I called the 1-800 number and the agent said, "Oh it's a good thing you called". They were able to find a pickup truck at the crowfoot location. Then 10 minutes later an agent calls from this location and said they have a truck and I could go to either location. This location was closer and when I showed up the next day, I was informed that they do not have a truck. I asked about the crowfoot location and was told they don't have a truck either and could not find me one. Ruined my vacation.

Great experience and flexible rates at this Enterprise location. Thanks to Andy and Richard for professional customer service!

Came here and the place was packed and they only had 1 employee working. The phones were ringing non stop and no one answered it. The poor lady was frazzled and was taking way too long to help people. The place closes at 5 and here we are still waiting to be helped.

Rented a Ford cargo van last week and the entire experience was great! Welcomed by multiple staff and managers, explanation of the rental was very thorough, walk around was well explained and vehicle was clean and ran great for the 4 days I had it. I was given a courtesy call the evening I rented the van which I thought was a nice touch.

Returning the vehicle was also a breeze. Doors were opened at 0730 and I was in, out and off to work in under 10 minutes. I really appreciated the service so all of our corporate and my personal rentals will continue to go through Enterprise Blackfoot.

Rented van this week. New vehicle, great shape. Was perfect for the small move I had to do. Had a small issue when I returned van, not a issue with enterprise. After talking to front staff and manager it was all taken care of. My go to place when I need a vehicle. Up beat and personable staff.

When my vehicle was in for repair and i needed a loner vehicle. They picked me up at the shop where my vehicle was getting fixed. When i got there the staff were very friendly and helpful getting me into the vehicle and on my way.
However actually having the vehicle was not as a good experience. The vehicle had a horrible smell, i had to drive with the windows down for a few days. Also I had found that the vehicle was not throughly cleaned; there was dirty tissues, a old ketchup package and a pen found.
The one thing that fusterated me the most were the lack of tread on the tires. Calgary is a very cold, icy/slushy city during the winter and thats no news flash. Having tires with lack of tread makes it dangerous. I drive without winter tires on my regular vehicle just fine cause they have good tread. If you are not gonna invest in winter tires at least make sure the tires have good tread.
When returning the vehicle the staff listened to my concerns and gave a discount for the future. They drove me back to the shop where my vehicle was.
After I had gotten home I had recieved a call regarding a fee for being a young driver, I was not informed about the fee when picking up the loner vehicle. However they did waive that fee cause it was not disclosed beforehand. Staff do try to make you satisfied/happy.

Andy the manager was awesome, he helped us so well with our request.thank you for his outstanding service.highly recommend this place for car rental. Enterprise

I believe it was Andrew who helped me. This was my 3rd time in a year renting from this location and let me tell you the go above and beyond! After having my car hit and run this was the last thing i wanted to deal with, however i will never rent from another location with this type of service. Thank you guys so much again!

ANDY AND HIS TEAM ARE BRILLIANT! Helpful accommodating.whey will bust a gut to deliver great service.each time every time. THE BEST!

Great Customer Service. I bumped into an issue, but the manages guide me how to resolve it and went an extra mile to help me out. Andy the manager is a life saver and Matt is pretty great as well!

Enjoyed doing business with them.

Had fantastic service from Anuj on several occasions. It's great to have good service but to have it consistently is worth mentioning. He accommodated every request I had and did it each time with a smile on his face. You leave feeling like a highly appreciated customer and I would recommend anyone in need of a rental to visit him!

Mike and Sandra do outstanding work here! I run a residential and business beverage recycling service in Calgary and they always provide great customer service and ensure our vehicle fleet needs are not only met but exceeded.

I was having some auto body work done through my insurer and Enterprise was providing me my rental while my vehicle was being repaired. I was met at the door by Anuj who greeted me by name. I was in and out of there within 15 minutes with an upgrade of vehicle. Every went like clockwork with guest service pick up and drop off. I was very impressed! Thanks Anuj!

With my car in the shop for hail damage, Enterprise provided a shuttle that took me to and from the autobody which made it super convenient and fast. I wish I remembered the names of the guys who helped me out, but i would say the entire team that was there the day i picked up and dropped off the rental were extremely welcoming and provided great detail! I thank them for a great experience!

This branch is trying to blame me for an imperfection on the roof of the car that could have absolutely been there before. There is no way I would have noticed this when I first received the car. I insisted I hadn’t placed anything on top of the roof and had parked it in a garage. Very disappointing. Don’t use enterprise unless you want to get stuck with charges for damages you did not cause.

The customer service at this location was so stellar I was inclined to actually leave a review. Jeremy & Jason went above and beyond expectation, even going to another lot to get me the equivalent to the car I usually drive. So friendly and approachable and made the whole experience of renting a car due to an accident, so much less stressful. You can tell that this location is a good group of people as everyone was friendly and smiling even when they were clearly insanely busy (thanks to the calgary icy weather!) * * * * * Would definitely return