Enterprise Rent-A-Car

There was a very aggressive young woman chewing out a young man who had over-booked a client or rental…. She proceeded to tell him how inappropriate it was and even though the young employee had done this in error, the female employee would not let it go. The young man apologized but the young woman wanted to let everyone in the office know he’d made an error (it’s tough to be human!) and simply snarled on. The result: I was totally uncomfortable and the young man who eventually drove me back to my car was delightful. Some people like this young female agent would rather BE right than DO right! A very uncomfortable scenario!

VERY POOR CUSTOMER SERVICE! Just came from their branch to pick up the vehicle. Unfortunately, my credit card just short of $60 to which I am offering to cover it by using debit card, cash or the credit card of my spouse. The guy who assisted me in the counter was okay, however, his lady "boss" was not very helpful, flexible and no customer service existent. She make me feel she has a "preference! ' unlike my first experience last year where I was accommodated with the same situation.

Clean car, great service. Bonus that they have after hours drop off. Will choose Enterprise again next time I’m in Calgary.

So I just want to start with saying my insurance company is paying for this rental, I put 150 dollar deposit down when I went in to pick up the car and was told that is for in case I get a ticket and my credit card will not be charged again do to the fact that it's throw my insurance company and they will be pay for the car rental, So today's January 7th 2023. I was charged $300 to my credit card from Enterprise today for the rental, don't see what the point is in charging me for the rental of the car, my insurance company is paying for this which normally happens at the end of the rental. I have $2,500 maximum for the rental in 4,000 km limit. I'm only at 1800 km and I'm not even halfway through the rental, I don't think this is right. I wasn't given a phone call. I also went over my limit because I didn't receive a phone call so I could move money around. I am very dissatisfied with this location. I would NEVER rent a rental car here ever again Even if it's FREE and set up through my insurance company. I don't think Enterprise is so hard up for money like a blue color worker that works 6 days a week to provide food for his family and kids. Now I'm out 300 on my credit card which was for groceries. Thanks Enterprise. You'll be hearing from me Monday morning seeing how you're not open on Sundays, and I'll also be coming in and asking to talk to a manager.

I booked a in Christmas holiday week, they gave me a Dodge Charger, I was very scared of driving that car I called and told them. They changed the car within a day even they hade inventory shortage. They give you great customer service highly recommended this enterprise location.

Fast, friendly service. They gave us a vehicle that was great on gas and wicked in the snowy winter weather. No issues and very professional

Gave all the wrong info. Put me through the ringer and had me coming back and forth multiple times for them to keep saying it doesn’t work. No direction. And what’s with the chick who was laughing as I was calling her out?

Rented a car through my insurance company after a collision. The staff at this location helped us get the right kind of vehicle (larger SUV) and helped sort out a billing mishap that occurred due to miscommunication between my insurance company and Enterprise. Overall the pickup and drop off were easy.

The staff were very friendly and the car was very clean, even when the previous person dropped the car just before me. The cars are well maintained and were in good condition

Pro:
I rented a car from this place during the whole week of the Canada Day. They didn't have the car that I needed. But they gave me a car that was a little upgrade. The car ran fine during the whole trip and the return was pretty easy as well.

Con:
1. The representative while renting the car was from a different location and was in a super rush. So much so that he was very pushy about passing any car just to get done and move on to the next customer.

2. The car that I received was not cleaned properly and was dirty from many places as well as it had a sweaty smell.

3. Lastly, I forgot my phone in the car and I remember this correctly that I put it in the center arm rest box. But the communication from this location is non existent. I called three times already and no one seems to care. Everytime I keep hearing that they will call me back but no one does. The last guy that I spoke with just simply said they don't have it and then said their cleaner is on vacation and they will ask him once he comes back. I am pretty sure I am never getting my phone back.

Due to all of these reasons I believe 2 stars is justified.

Update:
They did send the items back. So updating it to 4 stars.

Great team and leadership of Ray Degefu and Meezhgan Alizada, very friendly and helpful, highly recommended

Excellent overall experience! Price was very good, service was friendly and the car was very clean. This place is not far from the airport and is well worth a look when renting for a Calgary stay.

The Kona had over 50,000 km but otherwise in good condition. No issues with the rental, returned after hours. Easy to decline add on coverages with no pressure.

Riley and his team are great. They were so kind as I dealt with a rental after my car was written off while I was on vacation. I would recommend this location to everyone - they are the best.

Just used this Enterprise location for my car rental. Everyone that I dealt with was amazing, super helpful and friendly. Not to mention my rental car was nicer than my own, so of course I was sad to give it back. Thank you for making a less than ideal situation bearable! Highly recommend!

People must go their to rent car.best prices i got compared to airport location.i will book definitely go next time as well.

Terrible rental experience with this location, called in asking to move my rental to the next day- they said I would have to pay an additional fee so I said would come in that day. Paid 30$ to Uber there and they told me they have no cars available. I then asked them to refund my money which the manager told me he couldn’t do since it was booked through my credit card company. Manager looks like he has no clue what he’s doing.

My suv got hit while I was doing reverse parking, so my insurance company helped me rented a car from this site.overall, it is a small, clean place with limited options, but the staff is friendly, and the price is very resonable.

Check in and check out was smooth. They were able to upgrade me to a nicer vehicle with next to no cost.
Great location if you are staying close to the airport area. If I'm not mistaken I think they said that if I drop off my vehicle at the airport instead of at this location it would cost an additional $200 though.so

Had a best experience renting a car for the first time with this location. The manager Ray Degefu and the representative Meezh was awesome. Provided the best customer service and made whole process very smooth from picking up the vehicle and returning it back. Highly recommend this location. Kudos to the great service.

Mr. Ryan provided exceptional customer service at this location of Enterprise.
The only location that has such great Employee!
Good job!
Again Thanks for your service!

Amazing service by this team! They compensated amd charges us less as we had some issues with the car on our long drive. Recomend 100% and the deal was really amazing

I was in an accident on Christmas day 2021 (not my fault) and needed a rental to drive. They didn't have anything for me until January 10. That was pretty disappointing.
The guys at enterprise Edmonton trail got me into something as soon as they could.
I dealt with Ray and Adrian who were very helpful and professional. Thanks for doing a good job when everyone else was dropping the ball.

Fantastic customer service! I was in and out with a car in less than 5 minutes. I have been there 3 times this year. Every visit was the same friendly service, great attitudes!

It was very nice and my appreciation for the staff and car rental service that day. I traveled roughly in the raining day from Red Deer to get the car at ENTERPRISE Calgary and it’s almost the last minute, I realised that should give a call to be there. I would definitely say thank you very much for greeting me very well and being familiar explanation through the voice mail after I have dropped off the car. 1,000 +like. The other thing the car was so GREAT, reliable and very safety.

They were professional and understanding to my situation. There was a mechanical issue with my rental and they fixed the problem right away!

KUDOS to Ray for a great customer service. He was so chill, friendly and helpful. Got a rental last minute while my car is in the shop. No problem at all dealing with this branch.

It has been a pleasure dealing with the Country Hills NE. Calgary & Edmonton Trail NE. Calgary locations. Kevin, Riley and Sabrina between both locations were exceptionally helpful, patient and polite. I am a senior in my seventies and this type of service is very much appreciated and something I look to when dealing with people. Obviously, Sabrina, Riley and Kevin all understand very well the meaning of customer service and it's value in a company like Enterprise. Folks like these should be acknowledged and recognized for the value they bring to the organization in goodwill, as well as financial. It appears as though both locations are under the same management where the value put on customer service has a high priority. The training and service provided to and demonstrated by these folks, surely reflects very well on the management. Their courtesy, professionalism, patience and friendliness are exceptional. Most people may not realize all the cleaning and sanitization that goes on behind the scenes and should be appreciated by customers that may not be aware that between rentals, these young folks must do all that with a smile, before the car is rented out again. They didn’t have to accommodate my request for a change of vehicle while mine was in the repair facility (I didn’t like the vehicle I had and it was too low for me). Sabrina, Riley and Kevin, did everything that they could to find me another vehicle. Enterprise Management, Please convey my appreciation and thanks to these folks.

Keep up the great job!
Thank you for making my rental experience a very positive and pleasant one.

UPDATE:
At the end of my rental period, the service for checking the vehicle back in was as smooth, fast and as pleasant as it was at the beginning of the rental period. Thanks Riley, Kevin & Sabrina for a great experience.

I want to apologize to enteprise car rental in Calgary some one did a bad review on behave and I want to say that was not me day was great with me and really helpful so I want to take the time and apologize to the company thanks I recommend that car rental

Adeel and Haris went above and beyond to answer questions before I booked and made sure the GPS I ordered was ready for my trip to Banff. They even made sure I understood how to use it. I was extremely nervous about making the solo trip and their help really made me feel more comfortable. Thank you so much.

Technically my autobody shop picked Enterprise on my behalf, but I'm glad they did. They swooped in and picked me up from the shop, and when I returned the car, they had me back over within minutes. Everyone was friendly, and checked up to see how the car was working for me. I phoned in to see if I'd need to gas up the car as I didn't have a full tank when I picked it up, and drove less than 60 KM. I was told not to worry. I was told that I would owe, but after I mentioned that I was told not worry, I no longer had worries. They cleared it up, and I appreciate their help because I've an autobody bill to cover. Thanks everyone!

If I could put a minus on here I would. They rented a car to my wife and ripped her off for $900.00. They kept taking money from her credit card without authorization. I find it absolutely disgraceful that a business feels that it is ok to function this way. It is appalling while in this time of crises that they are taking advantage of and stealing from innocent people. They will be reported to the authorities, the better business bureau and the news. It will be an honor to make sure that people no longer feel safe to rent a car from them.

Great staff that were really helpful and quick. Was able to call ahead to rent a pickup truck to use for moving and was able to pick it up within an hour.

Prices were also very fair, will come back for any more rental needs!

THEY WERE GREAT! I've rented with them 3 times now and it has always been a pleasure. Great prices, great customer service and if something is wrong they fix it. Its just the place to be!

These guys have been absolutely wonderful! Daily/Weekly rentals were always so easy to do they have you out in minutes! Always willing to help out anyway they can, and the cars are always in GREAT condition!

Extremely impressed with the staff and quality of service. Vehicle was very nice and clean. Branch manager is very helpful.
This location is highly recommended.

Mike and his team were more than accommodating! Went to pick up and they did not have the one i wanted, but got me into something better (even with a cost difference). Had to swap out once for personal reason and they went out of their way to make that happen. Love this specific location and look forward to using them more.

Excellent experience renting a car from here, Mike and hes crew were, very polite and helpful! Will be back definitely

Staff very polite and efficient. Would highly recommend. Will definitely use your service again. Thank you. This was the crowfoot location

Haris and his colleagues are wonderful. You will definitely get super customer service from these guys at Micknight/ Edmonton trail and Countryhills Toyota.thank you Haris

They're great! I'm a super paranoid (especially after watching all those documentaries on extra fees and ways they steal your money at car rental companies), but everything went as expected. I inspected and received the car and was ready to leave in under 10 min! It was cleaned and wiped and super stoked to take the Mazda6 for a weekend.
And when I returned it, I was charged what they had promised in their quote - no extra fees or add-ons. Great stuff:)

CHECK THE CAR THOROUGHLY. WOULD NOT RENT FROM HERE AGAIN.

Rented a car from here for a trip to the mountains. We noticed an issue with the car at the first stop less than 30 min after driving off the lot that was missed on the initial inspection. We immediately called the rental office to notify them the representative informed us this wasn't an issue, to not worry about it, and continue on with our trip. Dropped the vehicle off after hours using the key return. Then found my damage deposit had been taken out a few days later with no details and had to go through a lengthy insurance claim process.

First time renting a vehicle and it was so easy! Daniel was super friendly and helpful. He picked me up from the vehicle repair shop and made the whole process simple and fast. The rental car was squeaky clean and I had no issues. Thanks for the great service!

The guys at this location were super friendly and accommodating. I saw staff frequently sanitizing surfaces and their hands, I felt super safe conducting business in the store.

The employee who did the inspection noted damage that I know other locations would have skipped. He noticed and pointed it out on his own. We've had lots of instances at other companies where we were the ones to notice and insist small damages be marked.

These guys are amazing, went above and beyond for me - I am picky guy and wanted a luxury ride, they got me one in a day, really appreciate the service.

Very slow service. After getting the phone call to say my vehicle was "ready" waited for over 30 minutes after arriving.

A man name Moiz helped me out went above and beyond to make sure I got a rental I was looking for. I really appreciate great customer service!

I was supposed to pick up a car today for a family trip and I had booked and got a confirmation a week ago. Today I called in to pick the car and they tell me they cannot provide me a car as they are giving priority to people affected by the hail storm as asked by the insurance company.

I am really disappointed that there has been no intimation of the change in policy till the time I called in. Also the policy change has affected our family plans which was made way in advance making the service really unreliable for customers who have been doing business with you for a long time.
Really shocked and disappointed!

Horrible service manager is the worst iv ever had to deal with.still waiting on my 200 dollars they owe me they said it would show up in the mail. Don’t bother reserving a car cause the manager will just give it away to his friends (I watched it happen infront of my eyes) corrupted place I would stay away.

Also take picture of the vehicle before you take it as they had tried to say It had hail damage made me wait a hour and a half for a secondary inspection witch turned out there was non. Good thing I had picture prof of when I originally took the car.

I don’t recommend this Location to anyone coz they messed up my reservation as i booked a car for Aug 5 and they called me on Aug 4 to confirm the booking, on Aug 5th i called them to ask some questions regarding my booking and they told me they don’t have the car available that i booked and offering me a small size van like really! I had my all hotel bookings and everything. Not helpful at all 0 Stars

The location on 26th in Sunridge did NOT honour ANYONE’s reservation last week after the storm. Then, the location on Edmonton Trail also did NOT honour anyone’s reservations. My husband and I got SEVERELY sunburnt after waiting for over 9hrs total between the two locations. The Sunridge location was the worst though for service as the manager told my husband “I don’t care” that we have a reservation, and told him to “go home” because “I have over 1,000 reservations today”.

Why does their system not cap reservation numbers in relation to how many cars they have?

We complained to their head office and we were told someone would contact us about the wasted cab fare for the UN-honoured reservation and then we had to taxi to a new location.no one followed up. False promise.

We got to our first reservation 30 mins prior and then to get turned away is just bad business — and so rudely. My family has used the airport location numerous times without incident, so this was a massive shock. I can’t imagine treating my customers that way! Yes, the hail storm created a large demand, but treating your customers as disposable is wrong. There could of been many solutions — like sending customers to other locations, bringing more staff, better organization on the manager’s part to manage lines, polite customer service, etc.

It wouldn’t of been as bad if the second store, Edmonton trail, was at least organized in their line. The manager gave cars to a few people out of the cue, so some people brought it up, and he literally told them “you’re lying” when they said he let people get cars who were only waiting a couple hours — behind us. We found this out from the angry group. We were trying to wait in the shade (the manager told everyone to wait — not in any line — in the parking lot and he would get us when it’s our turn). This revelation is why we had to wait in the burning sun.

It’s been 7 days exactly and my back is STILL peeling. Couldn’t sleep for the first 3 days from the pain. It just added insult to injury. My back was way worse FYI. Blistered. Solarcain *on my back* literally BURNED because of the wounds.

It was just a horrible experience. Im really disappointed because my parents have had nothing but good things to say previously.

The staff and service level are top notch! After being ran around with two other enterprise locations and getting zero support from corporate the repair company directed me here and they had me out the door asap! Thank you again for the amazing service during this natural disaster and upset people wrapped around the building! The staff's smiles and pleasantries really turned my frown up side down! Great service!