Enterprise Rent-A-Car

Had to rent a vehicle for the first time recently. Ryan and his team made the process really easy and quick. They were all very welcoming, super efficient and attentive.
10/10

I was sent by my insurance company to this location and I’m glad I did I usually go to the 50 street location! Seeing as edmonton is in a deep freeze and running out of cars these gentleman not only were working without heat in their office and still were so pleasant to deal with from the front desk gentleman sorry I forgot your name to Ryan to the lovely gentleman that drove me home I have nothing but kind words to say thank you for all your hard work during this crazy time you guys have gone the extra mile and it shows by even bringing the car to me! Hope you guys get your heat on soon your hard work doesn’t go unnoticed

My renting experience from this location was great. I just say thank you to people who served me in pickup and return.

In and out within 15 minutes. Best service ever. The guys took care everything by the time i pick my vehicle just have to walk through it and done.

Recommended this location. All staffs are very helpful especially Joe and Ryan. I will come again to this location if I need a rental wheels.

Unprofessional threatening me to report a rental stolen. After renting for 2 months straight.what a goof

OK, OK, OK! Ash provided the best customer service I've ever experienced that's Only Why I am giving 5 stars. Last Saturday, we reserved two Mid Size Sedans (Camrys) that fit within our price range, and the system allowed us to do so even though nothing was available. Because there isn't a competitor in the market, Enterprise is eating up money. However, Ash was the best bet, so he made a few calls to figure it out and promised to help if we couldn't find a vehicle because it was busy.
Although it was technically close, He saw us and opened the door for us, filled out the paperwork, and gave us the RAV4. Specifically, we found one Camry but drove back for the second one to Yellow Head.
I'm not sure how appreciative I was because I was so frustrated with the Enterprise system, but Ash made things work out.

I had a wonderful experience. I was given a upgraded vehicle that ran beautifully for the entire month I rented it for. The agents were professional and friendly.

Excellent experience. The agent was very friendly and professional. Service was prompt and seemless from the pickup, to pairing my phone, to the follow up.

Very good customer service, 100 percent, made it so flawless and easy, I thank you very much

Worst service. Booked a vehicle. Paid for Uber half way across the city only to get to the place to be told there is no car. Only a truck. When I specifically said I wanted a car or keep and that is what I booked and got reservation for. Than was told they called me.shows my call log than was told maybe they had called the wrong number. These people are clowns. And their attitude is as bad as it smells inside of there. Complete clownery. Thankfully my boyfriends a lawyer. They'll hear about this

This location has terrible customer service. I made a reservation and they called to confirm it, however having rented from Enterprise in different locales since 2013 they made an assertion that didn’t make sense to me so they transferred me to a manager who immediately told me that I was not welcome to rent at this location and then cancelled my reservation as I’m modifying my reservation which prevented me from modifying my reservation. The “district manager” claimed that he was in the store while I was trying to clarify and speak, I asked multiple times to speak to the district manager. But if he was actually there I’m not sure why any of the employees would hang up on me when I requested to speak to them. Don’t ever use this location.

I rented a car for 1 day in November 2022 and it was a good experience. The car I rented was a good one and the customer service was great. Thanks

If you are a colored person aka if you are not WHITE then they will profile you here and they will treat you as if you are a peasant, the blonde lady who works at the counter made me give up my rental even though I had the funds and she left me on yellowhead trail with no vehicle and my own children had to get into a cab because I couldn’t pick them up, now ask yourself would you want you’re children riding in a cab with someone u never met in your life? I had no option. This enterprise is the worst for business they grill you they racially profile you and they treat you like a real minority if you are young or not the same skin colour is them it’s sad tbh.

My insurance had a reservation for a rental since my car at the shop, and apparently my everything was going alright and I was supposed to go pick it up without the need for a credit card. They said everything is going to be fine since my car is gonna need a couple of weeks getting fixed (so the know they make more money). But when they knew my car is a write-off and I’m just renting for a few days they cancelled my reservation and apparently Aysha said I can’t rent without a credit card. Literally the day before I had talk to Aysha on the phone and she confirmed everything is gonna be fine, but now since I’m not gonna make them lots of money of my insurance they decided to give the car to someone else. Zero customer service and lack of professionalism. People come to rent a car when they in desperate for a car and you guys waste their time and making it worse for them. I’m not sure if all the branches are owned by the same people but other locations are way helpful and more professional. Aysha couldn’t help and just wanted to get off the phone find you a new job if this can’t fit you.

Had another awesome experience very well looked after. Had a ride to pickup my vehicle from one of the nicest lady ever. Manager made sure I was taken care of very quick!

Thus is the worat place ever. I attempted to rent a vehicle with Visa debit. Right before i rent o get a call saying i have to have a utility bill and a pay stub. So i provided a credit card statement bank statement and paystub with government mail. This was not good enough. My mother is going to pass away within a few days and thus place robbed me of the opportunity to see her one last time. Then claimed i was being abusive and put me on the do not rent list. Thank you so much for not allowing me to see my mom one last time. Btw a credit card statement trumps utility's bill as well as government payatub. Julia and lauren should be fired. I will never forget thus.

Absolutely top notch service from picking me up to dropping me off i highly recommend these ladies. Great and friendly service.

Great staff! Made my whole rental experience super easy while my car was getting fixed after an accident! Everybody was extremely polite & helpful in every way!
Only complaint, the rental itself smelled extremely like cigarette smoke.

I placed 2 phone calls to the Yellowhead location to make sure I'd have a car on a time and date that was agreed upon. The morning of, I was told the driver would not be picking me up due to a miscommunication. I will go out of my way to avoid Enterprise in the future, and will not be recommending them to my customers at my dealership either.

Great service people. I was nervous bcuz I got a chip in the window, and they made me feel better.

Had me rollin through my insurance claim, after the guy at the airport refused to do anything but tell me lies at a. 5 hr before closing.
Yellowhead Enterprise had me rollin in 1hr of me calling.

Reserved a car. Only had a certain amount on my cc. I had cash and debit. She denied me a rental. Only would take my debt if I showed a pay stub. I have had 3 rentals from this place. I have not had a car since January due to the conflict in Russia, awaiting parts. After I was in an accident on the way home from work, when someone blew a stop sign and caused me to hit a fence instead if the vehicle. Unfortunately, they drove away and I needed repairs. I worked 2 night shifts in a row because I am a nurse. I am paying out of pocket for a rental and had more then enough funds. Unfortunately, not on the preferred method of payment. Sometimes people need a break and not a breakdown. All I needed was a car to get to and from work. Some type of kindness and help in my need to fulfill my shifts at 2 busy hospitals as a casual employee, to help relieve the burden of staff shortages. Some type of compromise when I was already down. I wish I got your name sweetie. Unfortunately, I was so distressed and shocked that there was no bend.
On the positive side of this story, Practicar Car & Truck Rentals on 105 Ave & 116th st NW do accommodate all types of payments! Are kind, courteous, punctual and reliable.

Thank you for making PRATICAR CAR & TRUCK RENTAL my new rental needs!

Zero customer service. After 2 weeks of a car rental from this branch, I received a call advising me that the price has gone up. When I was trying to understand the reason, the guy told me that you have no choice either to accept or we will call the police and let them know that I have stolen the car. WHAT? Threatening customers with police is unethical and reflects insane customer service.

Had the best car rental experience of my life. Ayse Ozer took very good care of us, she accomodated for our last minute booking request whilst taking care of all our needs and requests. I’d give more stars if possible.no disappointment- Highly recommend!

Absolutely loved the service. Well maintained and clean car. No hassle at all. Highly recommended!

Wasn't very happy with there service. There call center booking says something else and the rental location something else. It wasn't very professional in my opinion. Good luck whomever is renting from them.

Very disappointed, they called me to confirm feb booking for the day a want the car and at the same befor 30 minutes they called and they told me that they don’t the car I want to I have. And I asked them about another car. They said they don’t have any car. So why did you call to confirm if you don’t have any car available. This is really bad service

Online reservation was easy and simple.
The staff was friendly and fast in and out on the road. I would highly recommend this place again i will be a returning customer.

I dropped off my rent car todey. This is amazing as my first time experience of renting a car. It was easy and simple and fast service and the people who working there are super friendly and they all answer my questions and concerns and they mad me comfortable. I really loved how they were Genuine and kind with Me. And I 100% recommend this to anyone.

Front-desk staff is not very helpful and rude specially the guy (****). I was asked to wait while the staff is at the back talking to each other. I asked few questions cause it’s my first time renting a vehicle and they are not answering my questions at all. They just said I’m not allowed to rent and get somebody to rent the car, that’s why I asked my dad who’s with me and my brother to talk to them But they still didn’t allowed us to rent. They turned their back and walked away while saying they couldn’t help me at all.
Note: We have booking online, credit card, valid license. We had to look for another vehicle renting company last minute.

Be careful when leaving things when you drop off a vehicle here. I accidentally left my sunglasses in the sunglasses holder in the rental and the staff "mysteriously" couldn't find it. Vehicle rental was fine, but if you leave valuables in the car, seems like the staff will just lift it unfortunately.

Ownership responded to my review and looked into the situation, but ultimately did nothing about the issue. Make sure you don't leave anything in your rental or they will take it and try to cover it up.

Excellent service friendly they go out there way to accommodate you especially rayan every time I go there I get good and fast service that’s what bring me back all the time.

Better than Sherwood Park, not as good as Downtown. Rented here a few times but I'm going to stick with downtown at this point.

Bit annoyed at the pickup/drop off side of things. Wasn't fun dropping off my rental before work, expecting a ride home (because I called the day before and was told I could get a ride home) but then the guy saying he won't have enough staff to start doing that for an hour or two. No taxi offer, nothing. Had to pay for my own ride back.

Also, the guy who picked me up to get this rental immediately felt like sharing all his COVID conspiracy theories about how it was fake and designed by Trudeau to get rid of Trump. Guy kept pulling his mask off to talk to me too. Exceptionally unprofessional.

Probably at 60-40 here for good experiences and less than great ones.

I was in their rental for 9 months. But had to switch a few times in between that time period. There are some good and bad customer service skills at this locations. Got to a point that I dealt with the regional. I think it’s absurd that they can’t do debit or return on debit and have to cut a check. Not everybody has a credit card and need to figure out a better windshield coverage policy for their rentals. Paying $300 some every time is ridiculous. What a money grab. They are extremely fast with setting up and checking in the rental. This location is better than the 50st though thankfully.

Still quick service. But as a whole, I liked this location when Greg and his crew were there. Its sad that they left the location. They had such an excellent customer service that made me rent out vehicles for almost 2 years from this location. Their service was in a such a way that we will feel guilty if we change the location. Recently I see only one person from Greg's crew (the person at the counter when I picked the vehicle last week) and the above 5 starts is for Greg's crew, mostly. I am planning to try few other Enterprise locations close to my residence (now I don't have a reason why I shouldn't) but I will still recommend this location as the service is faster. Vehicles can be less smellier but other than that its always delivered clean, at least for me.

Great service as always. However when I picked up the car it only had 1/4 tank of gas, so I had to fill up right away and returned with more than I left with. Not a problem, but I prefer to pick up with a full tank and return full, paying only for what I use. Wife complained that the car had a smell, but I didn’t notice anything.

They charge me a lot of money that we didn't agreed i don't recommend people to go there i feel very painful what they did to me i didn't like especially the manager

By far the worst customer experience I have ever had. The manager was not accommodating at all and the website is not accurate. Do not book with this branch. Every other branch I have ever been to has been very helpful and actually knows their own companies policy.

Service at this enterprise is very hit and miss. In the pass I've had great service. Today, not so much. I am halfway through the process of renting a car, and the gentleman helping me walked away and left me standing at the counter while he goes talks on the phone. Pretty odd. I've been a loyal customer to this location so today's visit is a letdown.

Great enterprise location, you can tell they work as a team! Very professional and fast although it’s one of the busier locations in the area.

I’d like to give Gregory a special thank you for going the extra mile and doing everything he could to meet my rental needs, which was much appreciated, definitely made our trip!

Will definitely be renting from here again!

Horrible location, car wasn't ready even though it was the end of the day. If you have other options, take them.

Now Employees are dealing with all of their customers outside.
I felt that the person I was dealing with was very professional very kind and polite and courteous.

Huzaifa, is extremely professional, helpful and such good service. I love it here and wouldn't go anywhere else. Everyone here is so nice and friendly. The best customer service I've received so far!
Thankyou huzaifa & the crew here!

I will definitely be renting from this location again. 100% will be.

My only and only issue with this location was when I was returning the vehicle on a Sunday. They told me to park the vehicle in front of the front doors and drop the keys at the key box. Easy and made sense. When I came to return the vehicle, the parking was ridiculous! People could’ve double parked against the building first then in front of another vehicle. But nope, people were leaving park-able spaces between the rental vehicle and the building. Another guy was having the same issue when I arrived and he just parked ON the road. That was very risky and I would not leave a rental car in the position fearing it’d be hit by incoming traffic. I did manage to get it parked properly and safely. This issue may not be Enterprise’s fault as well but it’s a hassle and very risky to leave rental vehicles on the road. My two cents about this location.

People at this location are awesome.
Since I start renting the car at this location
I really appreciate the service right here
Good and excellent service.

Just an update of my review. Enterprise customer care followed up with me very quickly following this experience to better understand the circumstances. As mentioned, I would likely not have posted anything if the circumstances we are currently in were "normal. " After discussing with the agent I feel confident this has been addressed and will definitely rent again from Enterprise on future travels. Thank you for listening and I also apologize if anything I have said was too critical.

+
Staff were friendly and accommodating. When I called to book my rental I specifically asked what procedures and policies related to COVID-19 were in place for safety and the representative explained there was a deep cleaning process and that the transaction would be more or less without any contact. Normally, I probably wouldn't care as much, but I did question if the vehicle interior was adequately cleaned/sanitized as the cup holders had old coffee/stains still in them. The touchscreen appeared to be the only area that showed evidence of being wiped down as I sort of could see streaks from a rag, the floors also looked like they were vacuumed so that was good. It was a Saturday and it was closing time so I didn't want to be an inconvenience as there were several other customers waiting outside as well. I had some rags and a soap spray bottle with me so I just cleaned all the surfaces I knew I would be touching on my drive home and performed a deeper cleaning on all door panels, handles, and other common touch points this afternoon. The storage compartments were quite dirty and showed no signs of recent cleaning so I am glad I at least wiped everything out myself - there was dirt, hair, etc.in the storage areas. As mentioned, maybe this wouldn't matter so much under "normal" circumstances but with everything going on at the moment, whether you think there is risk or not, I would have expected that a company renting vehicles for public use would have higher standards. Enterprise has been my "go to" for vehicle rentals for a long time, both for work and personal use in Canada and the US, and I have to admit it was a bit disappointing the vehicle interior wasn't as clean as it should be. I think this is the first time renting from this particular location so I am hoping this was just a "one off" experience.

I had the pleasure of dealing with Ayse Ozer the other weekend when I rented a van, she went above and beyond to make my experience quick and easy. I highly recommend going to the Yellowhead location.

Terrible experience after renting cars for more than 6 months they are charging me $1200 for a dent that was not done by me. Yes after I returned the car and they checked that everything is clear, they called 2 hours later claiming that there was a big dent on the driver's door. I am not responsible for anything they claim after signing off the car. They decided to be the investigators and the judged and charge me $1200. The problem is that hiring a lawyer to fight this will cost me more than the 1200, but I am not paying a dime to them. I will make sure every potential customer knows about this incident.
Shame on you and on your bad business

I was told over the phone that I could rent a vehicle with a debit card when I made the reservation.

The employee Dan handed me the keys and told me I just needed a debit card after I went through the inspection and signed the documents.

I went in to finalize the rental in the store and I was told I required a credit card by the Employee Greg!

Very unprofessional! Now I'm sitting with my luggage stuck at the rental place and need to get to Calgary because my sick grandma has a medical operation.

I just picked up my rental today. Despite being annoying with my reservation (Me), Raheem maintained his professionalism and accommodated my new requirements (**Within Reason**). He is efficient and communicates clearly. The place is super busy today.

The price quoted for the vehicle was excellent. However the rate they charge for insurance was ridiculous. I am very disappointed at this expense but unfortunately at their mercy.

We cannot say enough good things about Greg and Alyssa. We were very impressed by them as their excellent customer service far exceeded our expectations. We will definitely use them again. Thank you!

Alissa is amazing! Great customer service and very friendly. Deserves a raise! Thanks for your help! - Adam

Ive been continuously coming here for a while, and i also make my friends and family come here also. Best enterprise location in the city. I refuse to go to any other location as the customer service at this location is legendary. The manager Greg Hladyshevsky is the best! Super accommodating, gets back to you right away about any inquiry and keeps up with his professionalism. I will continuously give my business here as this location has never let me down! Super knowledgeable and informative!

I had a great experience with Greg and Jake at this location. I had booked through Expedia and had a car at a different location but it wasn’t clear if they’d have a car.

I called this location on Yellowhead and spoke to Greg, who was able to set me up in a brand new Toyota RAV4. Jake did the walk around with me, was friendly and not pushy at all. I was very happy with my experience!

Worst experience EVER and the manager in training karilynn needs to learn the meaning of customer service this location tells you one thing when you have use a loaner via insurance and tells you something different at drop off had to do a complaint with there head office
SR I called your joke customer service and we'll I will be going to the Better Business bureau

I had a very pleasant experience here, with the staff
Particularly Taylor, she walked me through everything, she was patient, smart and very helpful.
I’ve been renting car for long term for almost a year now, my best experience was here.
They also upgraded me from full size sedan to SUV with no extra charge.
I really appreciate how professional they were.

I can't begin to say how awesome this location was. Definitely a 10 star experience, unfortunately I can only give you five. I rented a car for a weekend, through 3rd party seller. Enterprise handled the agreement with 5 star service from before the pick up date to when I dropped off the car. I was treated very well by Brij, and Taylor when I picked up the car early, which they were happy to accommodate. I was disappointed in the fact that there may have been pets in the car (pet hairs on the seats) and due to severe allergies, I had to vacuum the vehicle. Yes I'm sure I could have returned it without issue, but due to being pressed for time, my best option was to keep the vehicle. While away, Kelsey also called to check up on how everything was and left a message. I was gone, but how cool to come home to a message like that. Upon returning the vehicle, I stated my concern to Gregory H, and he was more than happy to make up for my concerns. All in all, I couldn't be more happy by the way I was treated, and made to feel like a customer that was important and mattered. Definitely a model of how businesses should treat their customers, and I hope the staff there are recognized for the hard work they do to make your rental so stress free. I can't thank you guys enough for your excellent attention, by far the best experience in car rentals I've ever had! I look forward to recommending your business and location to everyone and am looking forward to the next rental (yes, you've gained a loyal customer)!

From the moment I walked in, until the moment I drove off in my rental, the customer service was top notch. I don't often say this about bushiness', but this business treated me like family. 10 out of 5 stars

They are and always been the best specially the manager and Taylor and the rest of the team. I like how they make everything easy for the costumer, over all they have more then 5 star team

Efficient, courteous and they come pick you up! Location is a problem, with the office on a side street off the Yellowhead on Edmonton