Enterprise Rent-A-Car

Second year renting with Enterprise at yyc for our annual ski trip. Once again they did not disappoint! Great service and amazing staff!

Our reservation did not show up in their system for some reason when we arrived very late in the evening of 12/27 after a delayed flight. The employee quickly resolved the issue and upgraded us several classes free of charge. We had our vehicle and were out of there within 15 mins even with the small issue and everything was great. Returning the vehicle was a breeze. Took us 2 minutes max. Someone was standing waiting as we drove up and took care of things and we were off. Will rent again next time we are in town. The Bronco was fun to drive too! Thanks guys for always being so helpful and professional!

Rented car six months in advance. Upon arrival, car not only was not ready, they did not have the same class car available. Nor did they have a vehicle with the GPS Nav that I had paid for in advance Even after seeing my 76 year old mother with us, they attempted to send us out in a Jeep Wrangler. My mother could barely lift her leg that high! I told them they were putting my mother at risk of injury and that they should at least include a step stool! Only then did they suddenly realize that they had a vehicle with Nav in their lot. Geez.
Apparently, they routinely over-rent their fleet. Now, in the end, they did make it right, and upgraded us to the next level car with Nav at no extra charge, but I fully believe that it was because I levied an accusation of them putting my mother at risk of a fall injury.

I will never rent a car from Entreprise again. The car we rent got tiny dimples on top of the car, they are barely visible, but Entreprise use special reflection board to find them. The way they check the car is very different compared to other companies and I almost feel they can always find something to charge. Those dimples might even be there before we got the car. It cost $2300+ to fix them and I spent many hours gathering documents for the insurance company. Luckily my credit card's insurance covered it, but the whole process of communication and document preparation was very painful.

Also, the manager refused to provide me with the rental accident report, that almost caused the insurance to refuse to pay. Luckily another person from their insurance department called me and I was able to get the document. If you have to rent here, at least make sure you have insurance or buy their extra insurance, because they can always find something to charge.

Customer Service at the counter and over the phone could use a improvement when telling the renters about the fees, especially the additional (young) driver fee. Prior to leaving for Calgary, a enterprise representative told my mom it’ll be $15 for the additional young driver. When we got there, it was like $30…so which price is which? Either somebody doesn’t know how much the fee is or had made a mistake but didn’t leave a note in the system stating the mis-told price. Eventually it got settled but like still…. Be a little more clear with the fees.

As the for the rentals we’ve got. The first one, a Hyundai Kona: drove pretty good up until it started to have a few minor mechanical issues. Took it back and a Chrysler Pacifica given was to us, no additional charge for the trade. The second rental also drove pretty good as well, no issues.

Overall, everything else was good.

Had a great experience when I rented a car from Enterprise. The check in was perfect and professional but it nothing compared to the checkout which we did today in Calgary. The checkout was professional and quick with a personal touch. We were attended to by Louis (Loo- ee). He is an asset to the organisation.

I had a multi-city business trip across Canada with a great deal of driving. I’d made (or thought I’d made) reservations at each city via the National app, but I’d made an error booking Calgary. A gentleman named Shumi (sorry if I’ve spelled you name incorrectly Sir) was extremely helpful and patient getting me into a car for this leg of my trip - during a very busy part of the season in Calgary I should add. Employees like Shumi are the reason I only rent from National.

Great service. Easy pick up and drop off. We were able to pick it up an hour earlier at 1030pm and the car was ready for us. Booked through Costco travel (included additional driver and CDW) and highly recommended!

I went there and once i told them i wanna rent a car from Calgary airport and will drop it in Saskatoon, they answered the same answer; "they are all sold out
". Reaaally. You guys are useless.

For both private and business reasons I rent a car approx. 5-10 times per year and I usually do not use Enterprise. But. I guess this station provided the best service I have ever had at a rental car station. The staff was extremely friendly, and customer focused. I'll definitely rent from them again when I am back in Calgary.
Keep up the great work!

I picked up my car and they gave me such a smelly car that is super base model. Never using enterprise again. AVIS is so much better

I will be honest, I was ready to write a scathing review after my experience with Enterprise YYC. But I realize my gripe is with the general Enterprise line, who was - by all accounts - awful. My flight was delayed 7 times, and I was already stressed. The general Enterprise line made it worse; I was prepared for hell when I got to the airport.

But the YYC Enterprise was SO fantastic! Unbelievably fantastic. We were led to believe that our car was gone because it was more than 24 hours since we checked in. In fact, the car was there and ready.

Hitesh, our representative, heard our horror story of travelling there. He first offered us a Sedan which we were happy with, but then he upgraded us for free to a BMW - my fiancé and I's FIRST BMW! Oh, we were ecstatic! Hitesh, you do not know how grateful we are to you. Thank you!

We already booked to come back in November. & will definitely be doing Enterprise again.

First to start with, had to wait over 30 minutes for a car AFTER the time it was booked for. They claimed the car needed to be washed

The car was horrible and not the vehicle asked for, which they fixed with a 20% discount but even then the vehicle was completely filthy. The more time spent in it the more you could tell how dirty it was. The outside was dirty as well. Cost around 2-300 per day for a vehicle that was pretty old (2021>), I’ve heard competitors have a way newer fleet.

Lost an item in the car with 0 help to retrieve it. They know who drove it, who was in charge of cleaning the car yet can’t provide reasonable help for a lost item.

2 star only because they offered a discount and that employee was super nice.

I had a highly disappointing experience with Enterprise rental. I booked an intermediate SUV in November 2022 but ended up receiving a pickup truck without any other options offered at the same price. The mileage is terrible, and to make matters worse, the customer service didn't provide any help or assistance.

This was far and away the most chaotic car rental experience I have had.

We arrived from the U. S.on a Saturday evening. After a 45-minute wait for baggage (thanks, YYC airport), we showed up to be told there was a "system outage" and that they couldn't do anything. More waiting. Then, an older woman at the front was trying to rent a second vehicle, except the other driver was not there. Should have been an open and shut case of "no license, no car. " Yet it took both agents to try and accommodate this person.

An older gentleman next to me remarked "I've been to a lot of third-world countries and never experienced anything like this. "

Then, as we were leaving, the staff member walked off with our keys meaning that I had to chase them down to actually get said rental.

The return process was much better, though, which is their saving grace, I suppose. But go with Hertz.

Fraudulent practices here! Manager attempted to defraud my friend by claiming charges that didn’t correspond to paperwork. We had to produce paperwork to avoid the charges and were late for our flight. They should be in jail.

Easy to rent from. There was no line when we came from our flight to pick up our rental car, very nice.

Rented a car around Christmas at Edmonton airport to get home to Calgary. During the drive, I found out that windshield fluid was frozen and it made the 300km journey very dangerous and long. Basic safety features were not checked prior to hand over to the customer. During drop off at Calgary airport, I explained the issue and was told this will be taken care of. Till date, I only got the 1 day rental charge reverted back which wasn't much to begin with. Managers at the head office and branch promised further compensation for their blunder. After several follow up emails and phone calls, I haven't heard back from enterprise yet. Hence the review just for others to know that they can expect similar treatment.

Amazing customer service! No one in line both times we went, and they got our car ready within 10 minutes. I was super impressed that they honored their promo deal through which I rented a car for $10/day haha. Turns out it was a system glitch on their end, but still so happy they honored it. Thanks so much Enterprise YYC!

Completely brainless people work here …. Specifically the manager. They can’t use their brains, which unfortunately God gave them. Never book vehicles here.

We had an extremely good experience with this agency, customer service was very great, Abril was extremely nice and we’re very happy we chose this company to rent a car!

Customer service response excellent!
After I had posted the review below a thoroughly informed and very helpful lady from the customer care centre called and patiently resolved all of our questions and concerns. We are thrilled with the response!
"Very hard to get phone calls answered.
I am reluctant to give a poor rating as we experienced such pleasing service on our lat family trip to Canada but I sent an email on June 28 to follow up the first email on June 18 because after making 39 failed calls to the Enterprise office at Calgary airport (the recording indicates that you should stay on hold until the attendant is available then later disconnects the call + the main Enterprise call centre were unable to assist). I have tried a further 23 times since then and still have been unable to speak to a person. "

Really nice and friendly employees at this location! The customer service from the guy at front desk, Hitesh, and Kristina was amazing!

I was impressed with their customer service over the phone as well as all on-site’s staff. Paid what they quoted, no issues with picking up and returning after a 10 day trip.