Enterprise Rent-A-Car

I would like to thank Akshay at Enterprise Branch on 7520-104 Street NW in Edmonton for the amazing service when I pick up my vehicle, as well as Akshay and Nicole when I dropped off the vehicle. They provided me with a service that was beyond expectations.
You were both so helpful and definitely looking forward to rent again with you in the near future. Thanks so much!

Stop harassing me with non-stop letters from Damage Recovery Unit. My insurance has long ago sorted things out and everything has been issued to Enterprise.

Worst manger I ever saw in my entire life
Literally very disappointed on how disrespectful and lies I won’t recommend Anyone in that location especially the manager horrible

Very disappointed. I was told by the manager that a possible rock chip that damaged the vehicle would not be something I would have to pay for. He wrote me a letter to support me saying that it could have been pre-existing but failed to state that I wouldn't be charged. He only gave me his word. Now I have a bill of $750. When I called, the other manager inferred that I was lying about the manager saying I wouldn't be charged. He was very unhelpful and referred to his manager as "the big brown guy. " I don't think people of colour would like to be referred to by their skin colour. Don't ever rent a vehicle without taking your own pictures because something out of your control could happen and you could be held responsible. Not sure why they allow scratches of a certain size to be okay, but a rock chip is my responsibility to repair.

Was told I lived to far away for pick up and drop off service. This was the only location in the city with vehicles available. While waiting, noticed staff was not very knowledgeable with there systems. Staff was pleasant and smiling. Seemed very rushed aswell.

Booked a full size premium SUV for our March trip in January. Go there today and no SUVs Lots of apologies but apparently no SUVs in the whole city. Kinda defeats the purpose of booking 3 months in advance. You think they would be able to call you in advance! Try and find a full-size SUV with a few hours notice before you are suppose to get on the road.

Communication was poor - lots of back and forth regarding whether they would have a car available for me as well as whether they would be able to pick me up (as my personal vehicle was being repaired). More upsetting though was the cleanliness of the rental car I received - very dirty with dust and dog hair. As the employee was getting out of the car after showing me around, he handed me two Lysol wipes and said "Here. In case you want to wipe it down. " This was my first time renting so I was a little taken a back and didn't say anything up front, but I feel like cleaning the vehicle should not be the customers responsibility!
Otherwise my experience was okay. The car drove nicely and I had no issues with drop off (however I dropped it off at another location).

It is very inconvenient to call you a day before your trip to cancel your reservation. It's happened twice for me

Apparently when coming in when I booked a reservation over the phone with the branches individual number I spoke with a call center for this company.and when coming in Ryan states that I don't have a booking bec I booked so late and yet he can offer 3 different vehicle options to people that have booked a couple days in advance. I should have pushed star when calling and confirm that I was in fact speaking with the branch? !? What type of customer service is this? !? There is no priority for ensuring we don't waste our time coming in. There's only one person 7 people in the lobby and Ryan just was ignoring us and then started booking others out letting me know I should call 99 location which isn't answering.why doesn't my booking matter. Why is Ryan stating he works with this issue every day.yet nothing changes great customer service

Set up a rental through my insurance company the week previous. After waiting for a pickup long than it would have taken to walk to the rental office they did not have a car for me stating they would deliver it later.

Thanks a million to Bella, Deepak and the Enterprise staff who helped me have a fruitful experience with them. I received the car 2 hours later than expected but Bela and the other two staff ensured that they would compensate for the same. They gave me a good discount and I literally had an amazing trip to Calgary and Banff with my sons in Honda civic. The car was great and I had absolutely no issues. Bella went out of her way to give me the names of the places I should visit in Banff, the restaurant i should try food and also the names of all the apps for the parking payments.
I thank them wholeheartedly for a wonderful experience. I would definitely recommend this branch. Great work.

Alissa was so amazing when I came here a few months ago to rent a vehicle! My car had gotten totalled and I needed a vehicle, a couple issues came up and she was very quick to handle it and took really good care of me! 10/10

All the staff were helpful while my car was in the shop a month ago. They were happy to answer my questions and very professional. They even drove me from their location to jasper gates so I could pick my car up.

I rented a sedan car for a week in this location, I was really satisfied and happy with the good service and friendly staff. Cheapest weekly rate comparing to other companies, clean & economic cars, and easy drop off and pick up…
Special thanks to Mr Rayan and the other staff
Highly recommended

Do not go this one! ! ! I want give them 0 star if I can! Me and my friend booked a car on Feb 24 at 1 pm. And they tell our the car is unavailable when we are about to go. And they don’t have any car in their company! That’s is terrible and unacceptable! They tell us to wait and they say maybe we will get the car in the end of the day! They are absolutely garbage! If u don’t want wait another 4 hours to get a car, just do not go there! ️

I had a horrible experience with my rental and will jot down a few tips that may help you avoid the stress I'm having now. After all, we rent a car to have a great time, not a nightmare!

If you are not familiar with the car rental business (that was my case), these tips may be useful. Initially those comments were addressed just to the Edmonton Yellowhead Trail branch, but unfortunately they became a regional issue. After over a week trying to have some attention, I finally got the phone of the regional manager. Of course I could only reach the voice box and never had a call back. Worst Customer Service I've ever had in my entire life (and I am not young!)

1. Don't let them rush you during the inspection. Take a whole hour if you feel you need it. Don't trust anything they say and take pictures or make a video of the entire car.

2. If they bring a car with many minor damages, refuse the car. They may make you pay for previous damages. In my case, the car had a huge crack in the windshield and many chips all over. I started to mention them and they told me that there were minor and rushed the inspection. After, they charged me for underneath bumper chips that I am sure I did not cause during my day-and-a-half rental.

3. Take a picture of the gas gauge. They cheated in the inspection document and tried to charge me for the gas. Luckily I had a picture of the dashboard. I don't know if it was on purpose or a mistake, but also I wonder which one is worse, dishonesty or lack of training.

4. If you have an issue with them, they won't probably listen to you. In my case, they were extremely aggressive charging me and, instead of listening to my concerns, just hid behind the statement that I had signed the contract (including the manager!)

I really wish you a wonderful experience with your rental and I will be much more careful next time a need to rent a car. Of course I will avoid this company.

Alissa was very kind and patient while dealing with me trying to pick up a car. I appreciated her politeness and willingness to help me out with the problems I was running into.

Booked a vehicle days ago, and I was told they don't have one for me when I arrive. Now they are not answering the phone. No recomended.

Not sure who answers the phone but they shouldn't be. He is unclear, no manners, and said he would have someone call me in 5 min. More than an hour later, still no call back. I also spent over 2 hours on the phone trying to get a replacement vehichle becuase of an issue with the one I originally got. They had none to exchange it for and really didn't care at all that I was experiencing poor customer service and a difficult situation. The call center just wants to pass you around from one peon to the next. All will give a different response eto the same questions. NEVER AGAIN will I use this company at any location in the world.

They told me the car is clean. While during my trip, I found used cans and used mask coming out from bottom of seats. They didn't even cleaned the front and rear windshield.

Matt provided excellent service during a busy period when several clients picked up and dropped off vehicles. The reserved vehicle had not been returned, so he allowed us to choose from what was available. Our family was happy with the car and will definitely use Enterprise again.

I showed up just before they were gonna close but Cheyenne got me in and out super quickly! She was very kind and informative and also gave me a lift to the repair shop. Thank you for the courteous service!

This was one of the best car rental experiences I have ever had! Matt and his team are polite, kind and incredibly professional.

Thank you very much for all your help!

Excellent service and very helpful. Nimesh went out of his way to get me the car I wanted. I really appreciated his efforts.

Had bad experience last time with enterprise but this location is pretty good. Professional and good customer service.

This wasn't my Bessy, buut while she was being repaired from an accident that wasn't my fault, I was given this rental. I was helped quickly, given the low down on something that I have never had to do and used this until my Bessy was back! Great customer service, fast, timely and friendly service. Convenient location too!

Great guys to deal with. Quick service. Smooth transactions. New fleet (2021) for what I had. Will come again.

Learn how to park a vehicle on the side street please, always drive by here and the back end is sticking out in the driving lane most times. They do have a valid driver's license? Right?

I changed my review as the assistant manager name starts with and A. Was very helpful and explained the mishap in our prior situation. He went above and beyond.

I had a rental from this location while my car was in the shop after getting rear ended on Christmas. When I picked up my rental vehicle the agent did a walk around with me and pointed at 2 chips on the upper windshield which were small and said “You will notice these but they are under 2mm so we don’t classify them as damage” I said thanks for pointing them out.

While driving the rental, I had the heat going in the vehicle as it was fairly cold outside. These chips turns into a big crack all of a sudden due to the temperature difference. After hearing the noise and realizing, I IMMEDIATELY tried to contact enterprise to explain the situation but they were closed for the entire weekend and voicemail was not an option. I then emailed my insurance adjuster to have him try to emergency get in contact with someone as I knew this was absolutely not my fault, and did not want to be liable as well as wanted to know if they’d like me to switch vehicles. I contacted them directly on Monday when they opened and spoke on the phone to Anthony? (I believe) I explained the situation and he assured me it was no problem and I didn’t need to return the vehicle right away. He thanked me multiple times for calling in to let them know what happened and said he appreciated it.

Today I went to take the car back and am now being told I am responsible for the windshield damage? The employee I spoke to today didn’t seem to care what I had to say and started to serve another customer after briefly telling me he would be filing a claim. This is absolutely unacceptable and horrible customer service. You knowingly rented out a vehicle with existing issues to a part of it, noted it to me, but did not mark it down as damage as it was “too small”. Then the issue spread and I took all the steps to notify them immediately of the issue but now am being told I have to pay for this damage that occurred due to an EXISTING issue that I had no part in.

Red circled is the crack caused by the chips. Yellow is the chips that were already present when I picked up the vehicle.

I would absolutely not recommend this business to anyone.

I rented a vehicle from this Enterprise on January 21 while my vehicle was in the shop getting repaired. The vehicle they initially gave me wasn't what I asked for. However, we did a walk-through of the vehicle and they told me if I came back in a few hours they'd have an SUV ready for me. So, I came back in a couple hours to pick up the SUV I asked for. We didn't do a walk through of the vehicle before I signed the paperwork. Two days later, I noticed a fairly big crack in the windshield. Let's keep in mind it's COVID and I drove the vehicle to the grocery store and back. There was no highway driving - just driving around the city. I returned the vehicle today and they are quoting me more than $700 to replace the windshield for damage I did not cause. This crack likely started from a rock chip that I didn't notice when I picked up the vehicle (nor did they tell me about) and now they're putting that cost on me. I would never recommend this Enterprise to anybody. I find it hard to believe a company would feel it's okay to do this when times are so hard and mental health is at an all time low. I don't feel what they're doing is even ethical.

Worst costumer service ever! I rented a car for 9 days and my return day were Saturday after hours! Even though the agent helping me kind of knew it was my first time renting car with all the explanation I gave him, he did not mention that I will get charged till Monday! I got charged for scratch on fog lights (as they said small scratch) that I am still not sure if it exists or if it was there before I rent car (who checks fog lights first thing first renting a car?). Agent had my email wrong so did not get my opening contract for few days after return and I had to call them back and talk to them more strictly till they go back to their main office for second time and pull it for me so i can ask my insurance company to cover the damage (still not sure if it exist and was not there before renting or they just want to get something from my insurance company). I am checking my contract after a month and just realized about after hours thing! Also, my experience with calling their costumer service was even worse with rude people answering the phone like someone forced them to talk!

Update, 20 September 2020: I rented a car two weeks ago, the fuel was 7/8 full. I returned the car with full fuel. I was not compensated. Yesterday I returned a full car with 7/8 and I was charged 7$ for refuel.

The car I rented yesterday was dirty. There were fries and bottle caps around.

I was an hour late to pick up a car I had rented a week in advance and once I got there I was told that they had rented out my car! They were very rude and disrespectful. The best offer they could give me was twice the price of what I had booked.

This Enterprise has lost it. Since they changed the crew, their service is unacceptable.

***attention - if you are late (I was 45 minutes late) for picking up your pre-booked car they will not hold for you. It also doesn’t matter if you call and confirm with them 48 hours ago (I did), they will not hold.
That’s what happened with me. After little argument with reception they gave me smaller car (they did charge me little low). The guy on the reception told me that because of the long weekend they cannot hold car for me. Even if I have bookings.
If you are booking at this location, please reconsider. Your vacation might not have a smooth start.

As I was walking in the door I received a phone call telling me they had no car for me.they did manage to find something in the back.i renewed my license on the way there.as per the instructions from the staff at enterprise. I was ensured that the temporary license would be enough. No. Ended up walking home and explaining to the kids that we were not going to the beach.

I had reserved a vehicle online, but got a call the day before my trip that the vehicle (a mini van) i had reserved would not be available. I had reserved this vehicle for a reason, i was travelling with a group. The person on the phone kept telling me that they would try to find me a mini van and would call me back before they closed. The day came and went, and i got no call back. The next morning when i called back to confirm that i would be able to pick up the mini van in a couple hours, they told me they did not have one, but would call me back with a solution by noon (when my rental was due to begin). Well surprise, surprise, no phone call.ever. Would NEVER rent from Enterprise (or attempt to) again. Absolutely horrible.

I used Enterprise over the long weekend and was impressed with their service. I came two hours early but Sam was still able to set me up with a vehicle. She was very friendly and professional. I had reserved a mid-size sedan and was pleasantly surprised when I was offered a Dodge Charger at the same price! Needless to say, it was a fun drive.

Do not come here for a car rental. I have never rented a car before, and this place was my first. I got picked up by enterprise from my car shop, and brought to this location, 10 minutes before closing. I found out when I got there, that I needed to pay $150 up front. I didn't have my bank card on me, and they wouldn't take my cash. It would have been nice If I was told this before a ride came my way. They didn't even want to drive me home. They made me walk in -10 weather. I told them that I live closer then my car shop, and that it was on the way. They were willing to drive me back to the shop, but not to my home. I was also told that I was getting refunded within 3 days. I have been waiting 1 month and still haven't gotten it. What the hell is going on with this place?

When I went to pick up the car I had reserved I asked about upgrading to an SUV which they were immediately able to provide, and upon dropping the car off the customer service was great, I believe the woman helping me was Victoria. Great experience, great vehicle, great price, I'll be back.

When no one else in the city would help us these guys stepped up and did everything in their power to make sure me and my family had a ride I cant even begin to express my appreciation for Sam and Aaron the best Enterprise in the whole city I would know this because I talk to every one of them highly recommend this location once again thanks guys for your awesome effort

Very happy with the customer service provided. This is my new go to Enterprise location in Edmonton. Thanks ladies!

Very poor customer service from the 104 branch Especially from the manager her self. Never again.so disappointed with the services I got 2 weeks ago. What a shame. They can't even help their customers in times of need.

I came here due to a vehicle damage and needed a vehicle during the repair period. I was very happy with the swift action provided. I got a clean car to drive and they called me later to check to see whether I am happy. Another great thing about this location is that, it is next door to a gasoline station. So even if you forget to fill it with gas, you just have to drive 200 metres.

Very helpful staff. You don't always get what you book for but the people will try to accommodate as much as possible.

No snow brush and the vehicle was covered in snow and ice. And the underwhelming correspondence is staggering.

In short. Sorry that we failed, but thanks for your input, and we're not really going to fix anything.

"Thank you for contacting Enterprise.

My name is Charesia, and I can assure you that it is never our intention to disappoint a valued customer, and we appreciate you taking the time to share your thoughts about your rental experience at the Edmonton 104 St location. We believe the best ways we have to measure our success and identify areas within our company that are in need of improvement, are through comments and feedback we receive from our customers. I have forwarded your feedback to upper management for the location as we are always working on ways to improve the services we provide. "

We made the reservation through the website and when we called to confirm they told us the car wasn’t available anymore. When we arrived to the office they had it.we couldn’t get it anyway but the lady was not nice in the entire time.

Always a great experience at this location.
The staff are friendly and professional and go above and beyond to make your experience pleasant.
Highly recommended.

Note: I see old reviews that are not complimentary. My guess is that the turnaround in ratings in the last 6 months can be credited to the current manager, Samantha D. She is absolutely fantastic at the job and great with customers.

The staff that picked me up was fantastic! However, the service to get the vehicle was very slow, however very friendly when it was finally my turn. Disappointed in the car as it did not have cruise control and driving it to and from Calgary makes it longer drive as my foor seems to get heavier as the drive goes on. However, that was my only complaint about the car. It was a cute Kia that I was driving. When I dropped it off, once again it was busy but efficient. They arranged an uber to take me home so very appreciative of that. I would use their services again. I would just ensure that the vehicle I was being given had cruise control.

What an incredible experience I have had with enterprise. These people know what true customer service is and they go above and beyond what I expected.

They provided me with a brand new 2019 rental car for three days that was clean, spotless and safe to drive while my own car was being fixed in an autobody repair shop. They dealt with billing my insurance company and providing me bumper to bumper coverage. They also picked me up from the repair shop promptly and the manager that assisted me (Sona) was friendly, kind and engaging throughout the entire process. There wasn't a time where I felt inconvenienced or where I was without a car.

Enterprise were the first ones to call me if there is an issue or just to make sure everything is going great.

All in all a great company that was an absolute pleasure to deal with! I will return here for any future rental needs.

Rented a Durango for the weekend and needed to add a second driver - went very smoothly coming and going!

Excellent experience. The staff is very friendly and nice. The woman who helped me rent the car was super helpful and i was happy i got a car similar to what i usually drive.

Staff are very friendly and cooperative willing to work with you needed a rental till my insurance replacement went through they help through every step and worked with my insurance company

I have rented many cars throughout the years, and this is the only time that they charged my credit card for $150. When I returned the car they said that The $150 charge was immediately refunded to my credit card. Unfortunately two days later I still have not received my money back on visa. I think better communication is needed, can't understand why I was told it was immediately put back on my visa and then when I phoned two days later they said it would take 2 to 3 business days. Not happy with this company whatsoever!

Crazy eh.a car rental co with no cars to rent. Is 30 degrees below Edmonton such a destination that all your cars are gone to tourists?

Very friendly staff. I was picked-up on time, the car was clean and warmed for me. I can't believe the selection of cars at this location, I will definitely be back. I met the manager, and I was really impressed and understood why this branch was different! I am an enterprise fan, but more specifically this location!