Enterprise Rent-A-Car

Great cars great deals and even better customer service.
For those who pay with international debit card I recomend to insert instead of tap, works better

Had a really good experience dealing with Jake he really went above and beyond to help us make it home to Surrey and he even managed to get us a one way drop off so we didn't have to go back to Banff once we got home. Will definitely be happy to go here again

Have been trying to call them since 3 hours since I had an issue with the car I rented with enterprise. The number is always busy, i drove down to their front desk and there's no one here. Just a board that reads pls contact us on our number. Same number that doesn't work. There are so many customers waiting here. So frustrating

Excellent Excellent Service! Tyler and Jake were super helpful and delivered me a brand-new 2022 toyota. It ran great throughout bow-valley and banff. Pick up was easy, drop off was easier and I can’t recommend these folks enough. 10/10

I had a good experience.

However, it's true that the phone number of Banff office was not answering and their voicemail was full, so you cannot ask any questions.

We arrived to the office in advance, there was nobody, but there was a note left to call the number of Canmore office. That one was answered immediately. The person arrived at the Banff office on time of our rental. The process was fast and smooth. We got a good car and flexibility to return in to Canmore if we prefer.

Nous avons loué pour 3 jours une Volkswagen Golf 2020. Puisqu’il était indiqué que l’entreprise ne possédait plus d’autos en ligne, la réservation s’est faite par téléphone. Le seul moment de panique que nous avons eu, c’était à notre arrivée. Aucun employé n’était présent. Finalement, l’employé est revenu une quinzaine de minutes plus tard. Pour le reste du service, tout est parfait. Nous nous sommes fait expliquer les conditions et avons accompli l’inspection du véhicule avec l’employé. Il nous a expliqué les consignes de retour. Il est bien important de remplir l’auto d’essence au maximum avant le retour pour éviter des frais.

I am a Banff local and mostly choose Enterprise as my place to rent a vehicle from. Tyler is always pleasant and walks me through the features of the car, which I find helpful and am grateful for. Great customer service!

We just wanted to add an additional driver to our contract. The salesperson wasn’t available and after we called them, they said they will be available at 4: 30. They showed up around 15 mins late and it took us more than 30 mins to add a new driver. That’s because there were 2 more costumers and there were only 1 person. Enterprise should consider adding more staff in this branch

Needed a rental before Canada day and everything was booked up I thought I was gonna be stranded in Banff but thankfully Jesse tracked a car down for me and I was on the road back to Edmonton by 2pm. The best part was I was in a big hurry he had all the forms and everything filled out in five minutes and I was on my way! A great place to rent a vehicle from!

Tyler was very helpful and provided excellent customer service. Our car broke down in Canmore so we booked an SUV online, Tyler let us know they didn't have one available until the next day. He set us up with a different car to get us to Banff that night and then called us the next day and drove an SUV from Canmore to Banff for us. We really appreciated his help and he went above and beyond for us, he deserves a raise!

DO NOT RENT A CAR HERE!
We put a reservation and got a confirmation call at that morning, we confirmed that we'll be on time for pick up the car and the staff promised he'll keep a car for us. However, there was no staff at the counter when we arrived. We called twice and waited for 30 mins and a staff showed up and told us WE HAVE NO CAR AVAILABLE.
I've heard that this company takes overbooking a lot so this could happen, hut I didn't think it's true cuz it sounds ridiculous to me.
We eventually got a car after 2 hours from Canmore and we even need to drive it back by ourselves.

DO NOT RENT A CAR HERE! We rented a car and nobody was available to provide the car to us.
For almost 2 hours i called the number provided and nobody answered. You need to leave a voice message for them to get back to you, but nobody will call you back.
I really needed the car to get to the airport and had to rush and rent another car from another rental car.
I spoke to the hotel staff who said there was a lot of complaints because enterprise does not delivery the cars as promised.
Very frustrating and i will never rent a car with enterprise again.

Tyler was fantastic, helped me out in a bind. Was able to get a truck to me from Canmore in 2 hours, was flexible on a few things, and had great service. My second time renting from Tyler and I'll be back here everytime I need to rent a vehicle.

Tyler was fantastic, helped me out in a bind. Was able to get a truck to me from Canmore in 2 hours, was flexible on a few things, and had great service. My second time renting from Tyler and I'll be back here everytime I need to rent a vehicle.

Cars are great, service even better! Many thanks to Tyler and Daniel for all your personable help! I'll be back!

I've rented a car from these guys a few times now. Daniel, who I believe is the assistant manager is extremely helpful and has the customer as his priority throughout. A great place to rent a car because of the price, customer service and vehicles themselves. Cheers!

Tyler is the man! Awesome service and he will go out of his way to make sure he gets the job done! Helped me out more than he had to and its obvious hes genuine and the stores need more people like him! Thank you again Tyler!

I live in Banff and have used this location to rent vehicles a number of times over the past year and the customer service here always exceeds my expectations. Brody (sales agent) consistently surprises me with his patience and kind approach when my scheduling goes sideways. Highly recommended.

I have rented 3 times and all experience was superb! I made a reservation for today and turns out the truck was damaged, so they looked from the Canmore site to accommodate my request. They drove us from Banff to Canmore for the truck, and told me I can return it in Banff to avoid the inconvenience of commuting back.

Hands down the worst customer service I’ve ever received. We booked an online reservation for a car a week before our trip. When we arrived at Enterprise the gentleman in front of us didn’t have a reservation and he was told “I have a dirty car if you wait a little” so he waited and got the car. We then were next in line, showed our reservation confirmation and were told “we don’t have any cars, sorry. ” So our reservation meant nothing? The response we got back was “ya I don’t know why the website let you book a car. ” The guy working wasn’t professional, didn’t care that we had a reservation with places to be and no car and gave away their only car to a person who DIDN’T have a reservation.
Don’t ever book with Enterprise in Banff, they don’t care about their customers and are unreliable.

We had to turn around from Icefields Parkway because one of our wipers was broken and it was raining and dangerous. We found that Enterprise has a location in Banff.

It's a counter inside a lodge and nobody was there even if it said "Open. " Called the number provided many times to no avail. They might be playing hooky. So annoying and unprofessional.

5 star service, speedy pick up and drop off. Informative and friendly service. Convenient location in the lobby of the hotel and complimentary pick up if needed.