Enterprise Rent-A-Car

I was forwarded to enterprise through my insurance after an accident to use a rental for a few weeks. The team was efficient and friendly. Really liked the Kia forte. Thanks guys!

Amazing service. All of the vehicles look high end and well maintained. The customer service is spectacular. I had an incident where my passenger called and asked a question on my behalf since I was driving, not 5 minutes later did they call me personally to check if it was intended. That tells me their importance for customer security and privacy is one of their major priorities.

Hi, We got a nice Charger from Jaouad. He was kind and awesome and everything was perfect. This is the guy I come to when I need a good experience with enterprise.

Junjun, Jaouad, i really really like Jaouad and.every one.in.the Chinese.community and.university of Alberta knows him. He is cool, nice, funny, considerate, and helpful. His Chinese is amazing. He is a good friend. I will definitelyrwcommand him to any university student or Chinese person.who wants to rwnt a.vehicle from enterprise.
He speaks Chinese very well and is a very nice person. You are welcome to come to him. His name is Junjun.

Jaouad made our holidays in Canada the best ever. He went over and beyond to meet our expectations. He gave us a nice good vehicle on gas. Coming from UAE, I was more than happy to get good service from an agent who speaks my language.
Thank you, Akhi Jaouad and see you again in October Inshallah.

Great service from Jaouad. He explained every detail to me really good in german. I felt more than welcome and will come again soon!

Great experience. Jaouad was an awesome perso. He explained everything well and helped us a lot.

I had a very nice experience renting at this place. They have nice and clean cars. Ravpreet is very professional and deals with customers very professionally. Dropping off with Mangal was also very quick. Highly recommend this place.

Jaouad was amazing. He went over and beyond to help me over and free upgrade with beautiful luxury car. He pick me from home and have a drop of service
Jaouad is excellent in customer service 10/10

Best experience I’ve had with a rental company! From great customer service right down to great vehicle inventory. It was a such a breeze when I went to retrieve the rental car. My own vehicle was in the repair shop for over a month and Enterprise completely understood I needed to keep the rental all month long to get to and from work. They had gave me a reliable 2021 hyundai elantra with great safety features and a stunning exterior. 10/10 would recommend. A bit on the pricey side, but completely worth it!

It was during December during the start of the -35 weather we were having. I didn’t not choose this company.
They did the whole “show and dance” prior to me driving away. They showed me the tires and listed everything they can do involving mud and snow. HOWEVER THEY DID NOT TELL ME THEY WERE NO WINTER TIRES.
Afterwards the manager admitted to me that this was a thing they used to mention in their speeches but took away. (I have audio and video proof that he himself admitted that I was given a car that would not be appropriate for the weather conditions in Edmonton, Alberta)
I used my brakes at a yellow light however I slid through an intersection as it turned amber. I was in a very unsafe intersection in Edmonton (gateway x whitemud) so I continued through. I tried to make a case for myself to enterprise and was ignored and charged not only the cost of the ticket but an administration fee. That was was extensively more than the labour it took to administer the fee.

I don’t believe this company has great communication. Everyone was rude and tried to blame me. IF I WAS AWARE I DONT HAVE WINTER TIRES IN THE WINTER I CAN MAKE ADJUSTMENTS! I didn’t review before but I always review companies with amazing service and this was such a bad experience I want people to know new next winter. Apparently you have to ask for the right tires per season.

We’ve rented with them twice a year for 3/4 years. Always using my husbands credit card. They will no longer allow us to rent because I do not have a credit card, even with my husband with me authorizing his card use. Not sure why you’d change your policy to something so unbelievably dumb. We are married, we share a bank account. This makes no sense.

I have been renting cars from the Enterprise downtown location (by The Brick) for several years. The staff are always super helpful & accommodating. They're great!

Evertime I call I wait on hold only to find after 5 minutes it starts beeping like a fax machine then proceeds to hang up on me. 5 times in a row like maybe you should answer the phones

Rental confirmation said to leave keys in the after hours drop box, drove all the way there and the drop box is closed. Do not try to return your car after hours it’s a waste of time. Enterprise should provide this information in the email rather than at the rental location to save customers time.

This location was very professional and I had a great rental experience, all thanks to Carter and his team at Enterprise. I initially reserved a Grand Caravan, but the location was sold out. Carter called within minutes of me completing my reservation to notify me the van was not available, but suggested a Durango, as it had comparable cargo space with the seats folded down. I accepted and it was a wise choice. Thanks again to Carter and his team for a painless and quick rental experience, and excellent customer service!

Be careful about this branch. While they get credit card Information, they use it illegally for deductions you are not responsible for them.
UPDATE1: I sent the issue to the "Care" person, waiting for him. UPDATE2: No one contacted me from the message they put here. I visited their location and they confirmed that they get money from my insurance company and at the same time deducted from my credit card! Basically they provided one service and got double money. They told me you can ask your insurance company to reimburse you! It means my insurance company will be double charged too! What a clean business!
Update3: they contacted me. They refused to recognize the email from my insurance company. They said in the rental contact we can deduct whatever expenses we believe it should be deducted. UPDATE 4: It seems this branch didn't write the invoice with the correct format and my insurance company asked them to correct the invoice. Now, I am waiting for several days they can fix their invoice. That "CARE" who commented here, were contacted but she prefers to not replying to me.

We rented an SUV to see the Rocky Mountains from Enterprise Edmonton Airport. The service was friendly and swift. The return went just as quickly and the attendant was also very friendly. I would rent here again.

The customer service wasn’t as helpful as I thought they would be or as they say they are on some of the reviews. I personally found these people bias, they give first service to whoever they like. I first ordered an SUV Toyota, everything was fine UNTIL I got a call last minute and they made an excuse of something and gave the order I first ordered to somebody else after I finished with the purchases! I will never recommend anyone to go to this place and rent a car either will I.

First of all the staff at this location were top notch, polite, efficient and professional.

Secondly everything went smoothly - they had the car I booked ready to go even slightly before I booked it for - which I know is not always something that can be taken for granted but it is really nice this was flawless in this situation.

Thirdly they had given me a call the day before to confirm everything - it is a nice low touch approach to confirming.

Lastly they Jeep was in great shape and everything worked out.

Worst service. I was needing a car for emergency and work purposes. It was authorized by my insurance. Waited for 2 days without any progress. This is a car rental company without a car. Hilarious but a big disappoinent.

Called, and reserved a car, then, 2 hours later, Enterprise called me, to cancel the reservation. They claim lack of cars. WHAT INVENTORY CONTROL!

If you DO NOT have the cars, then DO NOT rent them out! They called me as every car rental in Edmonton was shutting down for the day, thereby screwing me out of a chance to book with a competitor.

If I messed up someone's plans, I think I would be bending over backwards to help them out.

But, from Enterprise, NOTHING.

Screw them. They have just given another company a chance to earn my business.

Not a right place to pick up a car. I booked car online 1 day back and when i reached to pick up the said we don’t have any car.

Spooled my entire trip.

Had single accident with rental car. Provide all information they need at first time. A month later revived the phone call informed me that they didn’t received payment because I didn’t provided the claim number. I have to call my insurance double check the claim number and how to reopen the claim. After double check with my insurance company I called enterprise right away the guy whose name is Ryan not able pick up the phone. So I left message told him how to continue the process. Two weeks later received phone call again said they didn’t received the payment because THE CLAIM IS CLOSED! Your staffs are so unprofessional.
DONT RENT WITH THEM

Dissapointing exprience. Advice for those who are considering renting from Car Enterprise: if they tell you they have availability - don't believe them.

Our friend with a car couldn't join the trip to Banff. So, on Friday morning (June 10), we were deciding whether to cancel or not all the booked accommodations. Called Car Enterprise: if they have a car available starting the next day - we go on the trip, if not - cancel all the bookings to refund the money. Without any hesitation, they told us that there were available cars at this location (downtown), and we reserved a vehicle from Sartuday (June 11) to Monday (June 13). We even received a confirmation email and filled out the form for "ReadyPass" at 4 pm on Friday.

However, at 5: 50 pm, Car Enterprise called me again to let me know that they don't have cars available. Awesome, right? Well, I understand that things may happen. Somebody might have returned a damaged car or something. But why didn't you tell me about all that when I was booking? Why did you confirm my reservation? How about you put me on a waiting list? No, we're gonna call you at the last minute, so you will need to spend the end of the day looking for the alternatives and figuring out how to change plans. Thanks.

These guys are awesome! Went to go drop off my vehicle to the bodyshop, they not only met me there but my license was expired. So they actually drove me to registry and waited for me. All within my lunch break so i could get back to work. Thanks guys, appreciate all your help. Shoutout to the team lead Zach!

I booked a reservation for Sunday May 22 @ 10am till Tuesday May 24. I got a call on Saturday May 21 (16 hours before!) saying that they have to move me to a waiting list due to a lack of cars. I couldn’t risk waiting and not having a car as we had a trip booked to Banff the next day with non refundable tickets.

This really annoyed & stressed our group out as I had to book another reservation at Edmonton airport, and take an Uber that charged me $61 because of an overbooking that the downtown Edmonton location had.

When I visited the branch in person, I was told that the reservation department and the branch doesn’t necessarily work together (not sure how true this is). I’d highly recommend that reservations aren’t able to be made if you can’t guarantee customers a vehicle. I was told that the next time I come to EDM, if I rent from this branch they’ll give me one day free. While I appreciate the gesture, I’d much rather have my $61 refunded.

To anyone planning to visit EDM in the future, you’re better off renting a vehicle at the airport. Stay away from this location at all costs.

They don’t deserve a star. I should believe what I have read through the website. I came to this branch. And they told me that they don’t have any car. They said that they called me one day before booking date. But couldn’t reach me. That is. They give an option to wait until afternoon or evening. But they didn’t guarantee that I’ll get the car. I made a booking one month earlier. If they don’t have car they should tell me earlier. Not one day before or the day itself. It’s so disappointing

A lot of miscommunication and poor customer service skills at this location. Other locations are much more supportive and helpful.

Harvey at the downtown Edmonton location went completely above and beyond to make sure I was taken care of. He made my otherwise stressful day a whole lot better.

Great service. Nathan the agent and Drew the driver were both extremely nice and helpful. Would definitely recommend.

The lady who confirmed my reservation (9: 00AM - 10/22/21) was courteous, informative, and ensured a smooth check-in.

I will continue to frequent this location for my rental car needs.

RA#: 4RGBMH

Nice little car, very clean, very affordable. So affordable I believe my taxi to and from the location on a weekend cost me more than this car for a 300km return trip.

The representatives at this location were very professional and informative.

Nathan was courteous and pleasant to deal with. Although there was a long wait, he was patient to answer any questions I had and provided exceptional customer service. I will definitely come back when I need a future rental!

Courteous and competent. What more do you need? It is not easy for them as there is a shortage of rental cars in the province (who knew?). I overheard one associate on the phone forewarning a client that there might not be vehicle for an upcoming weekend rental (this was Tuesday). Nice manner, and consideration for the client. Glad we were returning ours. (Let's do it again, soon!)

Seun Chung. This guy from top to bottom went above and beyond I swear. We were probably the most difficult to deal with and this guy was flawless. Thank you Seun we appreciate your help and we look forward to dealing with you on any future car rentals.

Customer service was really good.
Vehicles are in good condition.

I want to mention that Mr. Suyash Garg is an incredible person. He showed us every single feature of the available vehicles. I´m completely satisfied with his service.

I will recommend Enterprise to my friends or whoever needs to rent a vehicle.

Thanks!

Exceptional service as always. It was last minute booking. Brij was extremely helpful. Highly recommend Enterprise downtown location for rentals

I had booked a rental for this morning, I usually deal with Taylor and she is great but this morning there was a Manager that would not give me his name and I had the worst experience trying to rent a vehicle when I am a plus member. I will no longer be using this service because of this individual.

So frustrated by the joke of service from this place.
I got the rental because Ford needed my car for a few day. So I went paid my deposit. (Paid Cash) and never got a receipt for it which i thought was odd. Buddy told me I needed insurance so I got it for just the 1 day. He assured me it was just for the 1 day of use and not the other extra days I might need the car. So I paid the 1 day of insurance. He told me it would be taken off my deposit. I received my deposit back to find that he charged me insurance for 3 days. Just complete garbage person. And good luck trying to have someone answer the phone when you call. Go somewhere else.

Needed a last-minute rental car from April 21-23 and got a great one from here with no hassle. The branch manager Brij Singh assisted me and he was awesome, explained everything very thoroughly re damages, the fueling process and after-hours return process. Thanks to Brij, this entire process went seamlessly and I was able to go on my trip to Calgary after all (my car was in the shop that week) and have a great time. Please keep Brij at this branch as he is doing an amazing job!

I just want to share about my driving experience this morning. The guy (drives a black VW passat plate) who works here don't know how to drive, he just cut me and a lot of people along low level bridge then up the hill no signalling even driving in the middle of two lanes swerving all the way through to his reserved parking spot in front across of their office location here downtown. I followed him so i can share this. Just imagine how will be your experience if ever you rent a car here (for the people that rent a car here).

My preferred one in Edmonton. Only complaint is dropping off my rental inside a window when they said they could drive me home after, and then getting a "sorry we're too busy today to spare a driver". I don't live far but winter is cold as heck.

Miles ahead of Sherwood Park and a few steps up from Yellowhead locations.

Ok, I'm not writing this for an email response. I'm looking for you guys to use windex and clean paper towel when you clean the interior windshield and mirror. I wont go into deeper detail because of the times.but I expect better for the price. This will be a five star when the problem stops happening.

I had a car booked for a work trip, showed up on time to pick it up, and they had run out of vehicles. Would not recommend if you need a reliable car rental.

Taylor at this location provided exceptional customer service by calling another location and explaining to them that my wife didn't need to show her license to anyone to be able to drive my rental. (Figuring out how my wife could get to an enterprise location to show her license was getting difficult).

Staff is very friendly and attentive. Appreciated quality control during pickup. Great followup. Very accommodating to changes during rental. Very good rates as well

The staff at this location work diligently to make sure the people that come through here get looked after. Not me personally but another customer got into some kind circumstance at the beginning of his rental and the branch assistant manager ash Patel came out to ensure that he was personally satisfied with his service; even offering to take care of his next rental. That’s service that’s worth talking about.

This place it's very bad on costumer service
Very low when it comes communications
With clients or consumers! It's not welcoming
Place for the costumer service
I set up with an appointment 540pm
I explained what I need one I got there
Costumer service I left early from
My work when I arrived there place
I totally face something I haven't been
Told before when asked why
You waste my time the costumer service
Guy he really disappoint me way he communicate with me!
I will not recommend any one else
To waste his time there it's unfortunate! Very
Low when it comes costumer service
10645 101 Street Enterprise rental -A- Car

The tires on my vehicle were completely useless in winter even though they were all seasons rental company's should have mandatory winter tires on their vehicles for safety concerns

I had booked a little compact car online. When I got there, they told me they didn't have the car but would upgrade me to an SUV at no extra charge. Great! Had it all gassed up, clean and ready to go for me. I was there maybe 15 minutes. The guys at the front were super nice and helpful. Will come to you guys again when I need to rent another vehicle.

Recently I required a rental car as a result of an accident [not my fault]. I was referred to the downtown Enterprise Rent-A car. They did a fine job, which involved picking me up at the collision repair business, providing a comparable vehicle for the week, quick check-in and vehicle return, processing of the insurance company payment, plus a final ride back to repair shop. I would have no problem referring friends/relatives to this particular Enterprise location.

On August 3rd 12: 50 p.m. I call to inquire about renting a vehicle. The lady was very nice to me until I told her that I only had $20 left on my credit card but I had thousands of dollars in the bank and had a Visa debit. Then rudely she said no card no rental. I was going to explain to her my situation that it takes 3 days be a bank to pay my credit card and that it was okay and hopefully we can do business down the road but she did not let me say that and she said I'm really busy with a customer right now I'm going to have to let you go.

As soon as she found out I couldn't rent a car today she was rude and wanted to get rid of me immediately. What she did not process was the fact that I have lots of money and could afford it in anytime but my credit card was low and I just had to pay it off and everything would be okay but she never gave me the chance to explain that to her. Now I will never go back to Enterprise.

Well priced and reliable. Sometimes when busy your car isn't ready on time. Otherwise staff are pleasant.

Horrible customer service. They dont care about your safety either. I had called for a different vehicle as the one I was given had a year in my side wall of the rear tire. I was told no problem but then told all they had was a truck and nothing else.

Never on time, don't communicate with each other. Honestly horrible to deal with and if I didnt have to deal with them I wouldn't

Friendly staff, but their rentals are dumb. We've used them more than once and they never had the type of vehicle we requested.
It's very frustrating when you need to haggle with them to get what you paid for.

DON’T RENT A CAR FROM THIS LOCATION, I had a terrible experience with this branch, i rented a car online to travel to Calgary as i was flying out of Calgary airport, they called me the day before and asked me to downgrade my car which i agreed upon, i arrived the next day to pick up my rental car, i came to the counter to do the routine registration, i gave them my information, the guy who works there told me that unfortunately i dont have a car for you, CAN YOU IMAGINE HAVING A FLIGHT IN FEW HOURS AND YOU JUST LOST YOUR METHOD OF TRANSPORTATION JUST LIKE THAT, i asked to speak with the manager who Kept repeating the same thing, They didn’t even try to do anything to help, all they were interested in is to try to end my conversation with me as soon as possible, I told them that i will be filling an official complain against them (which i did), the manager refused to give his name to add it to the complain, i ended up spending over 150$ in taxi’s just going around the city looking for a rental car which i did THANKS TO AVIS. IN SUMMERY, THIS BRANCH WAS UNPROFESSIONAL IN EVERY WAY, the staff were horribly Rude. You will never secure a car with them. THEY DON’T even deserve a star

I had scheduled a pick up to take me to the location on a Friday morning here in June, however, no one showed up, and I was going to be late leaving Edmonton for Grande Prairie. I called the location and they sent someone to pick me up, but at first the woman was not honest with me, as they quite simply forgot about me.

When I got to the branch and did the check in as well as pre-auth, I then asked a woman working the counter if she was the manager, to which she replied no. I explained that I was already having a bad experience as I was told I would be picked up, and then when I wasn't the dishonesty bugged me more than not being picked up.

Justin, the Branch Manager, happened to over-hear my displeasure, and made things right for me. I was given a complimentary upgrade, apologies, and they listened. I was impressed!

However, when I returned the car on the Tuesday, Justin was the only one at the counter, and he was honest with me that he was short-staffed that day and know one can drive me home. I appreciated his honesty, AND Justin was willing to call me a taxi or UBER and they would pay for my ride. I was completely in understanding of the situation and did not take him up on his offer.

Thank you Justin for caring about your customers! Thank you for acknowledging me as a member too. A bad first impression left a memorable experience. I will be back!

The company that picks up does not pick up the phone. How can we arrange a pick up if this is the case. Edmonton Motors

They quickly supplied me with a high end vehicle which was covered by insurance for 2 weeks. However, when I returned this car after 2 weeks and asked for a less expensive car for 2 weeks which I had to pay out of my own pocket, they charged me the same amount as they charged the insurance company for the high end car! Go figure, eh? ! I will probably NOT rent from Enterprise again.

Excellent service and Customer care. Very courteous and helpful staff. They have a great collection of vehicles. I found exactly what I was looking for.

I did not write a review in January because I never write reviews. Had I done so at that point it would have been a good review, but I just found out today that my rental rate was actually doubled from this December trip to Edmonton due to a broken window? This car had no damage when I returned it the night of Dec. 29. No one was at the site and I parked it in the marked spot and put the keys in the drop box. I now find out that my credit card was charged double the rate I was quoted for this rental. Today, I received a letter in the mail, 4 months later, to pay some $75 Admin Fee? I guarantee you, that is not happening! I will be contacting Chase Sapphire to try to reverse the extra charges that I was never informed of.

Picked me up, dropped me off at my car once it was repaired. Great service, helpful people at the desk and over the phone. Would definitely use them again. Thanks for making my car collision that much less stressful!

Not very honest onkesping their word after you pay them then they tell ya you need this you need another deposit just swimdlers!

After walking in I waited for 20 minutes with four other customers before an employee came in to acknowledge me. After that there were another 10-15 minutes before another employee came to show me the car. After that they realized the car was badly damaged so had to wait another 15-20 minutes for another car to get cleaned up. This was a slow day will come back one more time on a busy day to see how they do things then.

Awesome service, professional and friendly staff. Everybody is guaranteed VIP service. Thank you Sunny and staff for the outstanding job.

The phone staff are generally rude and the credit policy is contrary to what is stated on their website FAQ.

Convenient downtown Edmonton location. The service was okay given how oddly busy it was for a Sunday afternoon.

It's client oriented service. I was impressed by their attitude to client. Thank you so much! Special thanks to Ash (sorry if wrote name incorrect)

Nice staff, got a rental while my car was in the shop. Picked me up and dropped me off as advertised.