Freedom Mobile
11 reviews 6455 Macleod Trail SW Unit 209A, Calgary, AB +1 587-391-9154 www.freedommobile.ca/en-CA suggest an edit
15 January 2024 4:26
HORRIBLE SERVICE! I would strongly recommend NOT to use that Location, and I really hope the management reading these reviews as people that work there are rude, arrogant and obnoxious. Visited this store today talked to Kevin. If I could I would give absolute ZERO for customer Service. AVOID!
01 August 2023 22:54
Avery was amazing today, really helped us out and put in the time to make sure we were doing the right thing. Thank you Avery!
24 July 2023 0:10
Ridiculous customer service. The store had back to school promotions all over, from the posters outside to the tv screen and the little pamphlets on the counter. We asked what the back to school promotion was. Customer service dude took a sweet time checking his computer (aren't you supposed to know this off the top of your head if your store is teeming with it?), only to tell us promo has not started yet. That's it. Didn't even tell us when it will start or what it's about. Acted like we were bothering him when there was no one in store.
Does freedom mobile not care about its image (not even customers) at all? Hiring people like this is embarrassing.
Does freedom mobile not care about its image (not even customers) at all? Hiring people like this is embarrassing.
21 December 2022 22:01
Very good service. Steven was the person who helped me with the problem, I had to go back 2 times, he was very nice and available to help me.
13 December 2022 0:58
Talked/chatted to customer service for hours and problem not solved. Went here and Steven helped me solved the problem in 15 minutes. Great customer service.
27 November 2022 4:05
Avery and steven are super helpful!
They totally helped me navigate the self serve options online, and were super fun about it
They totally helped me navigate the self serve options online, and were super fun about it
12 November 2022 2:52
Today I was helped out by Aaron and he went above and beyond for me! He called around to other stores to find the right phone for me and even gave me tips for dealing with Freedom for the future. I felt very taken care of and appreciated how he took so much time to help me! Thanks Aaron!
11 November 2022 5:46
The customer service sucks, they are not kind, talk as robots, you ask additional information and they repeat the same. Completely unfriendly
09 November 2022 12:38
Terrible customer service
The employee we meet was in the rude mode if not this is his norm.
We approached him to inform him that one of our freedom lines is not working for the last 5 days.
His responses was the system is down for few days and he doesn’t know if it will be fixed and when. We asked him to take a look to our SIM card especially our other 4 family lines are working. He said he can do nothing.
We called the customer service and
After spending 4 hours communicating with freedom phone support, team, being transferred to 4-5 different people, the last technician send us back to a different store to change our SIM. What we request initial from the miserable employee.
More than 6 hours of time waste.
This is exactly how you make a 10 years customer to move his business to a better company.
No doubt such an employee reflects the company culture
The employee we meet was in the rude mode if not this is his norm.
We approached him to inform him that one of our freedom lines is not working for the last 5 days.
His responses was the system is down for few days and he doesn’t know if it will be fixed and when. We asked him to take a look to our SIM card especially our other 4 family lines are working. He said he can do nothing.
We called the customer service and
After spending 4 hours communicating with freedom phone support, team, being transferred to 4-5 different people, the last technician send us back to a different store to change our SIM. What we request initial from the miserable employee.
More than 6 hours of time waste.
This is exactly how you make a 10 years customer to move his business to a better company.
No doubt such an employee reflects the company culture
06 November 2022 5:05
Like I said they have lousy reception from her phone service and all they did was try to con me into it's not moving over to another career
01 November 2022 16:48
Staff are really great here, but only SOME go above and beyond to help, still one of the better locations